Daniel installed my internet and done a brilliant job was very polite

Daniel, installed our broadband today, could not be happier with his service and workmanship, stayed until he was 100% sure everything was working to his standards. Would highly recommend. Daniel is a credit to Lit Fibre

Can only comment on the setting up part of LIT which was very efficient & quick.

Really clear ordering process and installation. Called customer services once about referring a friend and call was answered in seconds with minimal options to press and dealt with quickly, how refreshing!

I've been using Lit Fibre 500 now for a few months and as a busy family of 8 with many devices using the connection we are very happy with both the Internet service and the customer service. We had our installation carried out by Daniel who was fantastic and professional. Daniel was polite and accommodating when arranging the visit to our house, once here he made sure we were happy with every aspect of the work he was doing, he was clear in explaining how to set up the service and thorough in making sure the service was running soundly before leaving. The connection is solid and fast as promised by Lit, and as the customer face of the service Daniel is a credit to the company. Thank you Lit and thank you Daniel.

The engineer was prompt and very polite, he advised me of what he was going to be doing and started to carryout the installation without hesitation. The service from Lit has been smooth and swift and to be honest I've never been treated as well from any other supplier. A definite thumbs up from me.

Steve installed my internet today called ahead arrived on time done a good clean tidy job! Very polite and informative.

Excellent service. We had a very friendly installer called Daniel. Would definitely recommend.

Had a problem with Internet no connection ..Steve called round all sorted quickly and efficiently fab job always

Steve came today for installation. Great service, all left clean tidy.

So glad that I read the negative reviews about pressure selling and blocking inbound Internet traffic unless paying for a static IP-address before signing up.

I called to switch to Lit, after a price hike from my previous provider. Not only was Nick really helpful and clear with his information the first time I called; when I wanted to double-check with my old provider before committing, I was able to call back and speak to him again, and we could pick up where we left off.

My engineer Steve, dropped by today to install my Internet. He noticed a problem straight away where the duct was blocked over. But he soon sorted the issue and got the cable though and got my Internet up and running. Very impressed with clean and tidy job.

The engineer Daniel was very polite and accommodating, checked throughout installation on where to put the box etc, when finished he talked us through the set up and answered any questions! Looking forward to seeing how the internet is over the next few days after moving away from BT (after many recommendations to go with LIT) Thanks Daniel!

Had engineer Steve to my address today and did a great job. Extremely polite and courteous. Very professional service, excellent.

Steve arrived on time. Did a very good job. Tidy and organized.

Lit knocked on door offering broadband connection. I was excited to help a smaller provider investing in the area, as an alternative to the usual providers. I signed up. Engineer turned up a week later, as arranged which was good. We did the survey and we discussed the route. Whilst this was happening another Lit engineer was looking at the external route. Conclusion was that my existing connection was a buried cable, from the chamber to the house and did not have a cable duct, so they couldn't do the connection. I was advised to call the help line the following day and I was told that they couldn't do the installation and would cancel my order. If Lit want to build their network, they should also consider that not all homes in the area are a simple pull cable from chamber through duct to house and connect job, some will require some excavation to lay their cables. This is what my current provider did and I'm disappointed that Lit wouldn't even offer this, even if it delayed my installation by a few weeks. One star for the investing in the area, another star for arranging appointment within a week but lose 3 stars for not fully committing to provide service to a home without the necessary infrastructure. Update:4 April 2024 Lit did reach out on 18Mar via Trustpilot like they said they would. I sent back my details the same day and it's been over 2 weeks and no one from Lit has contacted me. So my original view still stands that they only do the easy installs. I have dropped a star because I could get an installation within a week but it's now been over 2 week and Lit still have not gotten in contact with me with results of its review. If they still don't want to do the install that's fine but I feel they should at least contact me to let me know after reaching out for my details. It now appears to me that the request for my details via Trustpilot is a bog standard response to the Trustpilot community, that they care - I'm a little wiser now!

Yusuf was excellent and very considerate about where the cable ran. No mess. Very pleased.

She didn’t hurry me or loose patience with me I’m disabled

Performance so far has been as quoted with no outages. The installation was very quick and the engineer helpful and happy to explain what he was doing as he worked. The support team were also very responsive and quickly resolved a mistake I had made when ordering my internet package.