Rae in customer relations is an asset

I received prompt, efficient assistance to a problem I was experiencing with data input on Careplanner. Helpful customer service and solution offered immediately.

I had a problem with my planner on 20th of September and reported, immediately l got a response from Daniel and the problem was fixed within a couple of minutes which was really great

The experience I've had with CarePlanner so far has been brilliant. The set up of the account was done within hours of me confirming. The system is so intuitive and I was able to set up our small operation on it within a couple of days. It is so simple yet the functionality is superb and does everything you need. The support team are always polite, helpful and crucially have fast response times. Would definitely recommend

Lauren is fantastic and knowledgeable and has always been on hand to help. I ask questions and Lauren always answers in a kind, courteous, friendly, and professional manner. It's always a pleasure speaking with her.

Really helpful, polite and friendly.

Training was birilliant, well delivered I am realy appriciated, I am quit convident now to use the careplanner platform. Thanks

Alex was very good with the trainig, he explained every details of the finance traiing thoroughly.

would have liked to have more time training, feel it is a little rushed.

I always deal with Rachel Morris & honestly she can not do enough for you! Her support, advice and professionalism is amazing! Rachel has a lot of patients and doesn’t give up on a request for a option that the system doesn’t have. She will always say leave me look at this and comes back with a solution! Can’t thank Rachel enough for her support since we had the system installed!

I had an issue regarding invoicing and pay rates. Chris was very good at taking the time to explain to me what I was missing and informing me on how to fix the anomalies. Chris was more than helpful and ensured the situation was rectified on my end before ending the conversation.

David from care planner was very helpful with my enquiry to add detail I required for invoicing. He was very pleasant on the phone and quick to assist me. he went through the process with me to make sure i had the correct information

Great product and Service. We have been using CarePlanner for a number of years now. The platform works well and staff are quick to support whenever we have questions or issues. They provide a really good personal service which is rare to find these days. Companies often promise the world but never deliver. CarePlanner is not one of them.

Very happy , quick reply and fixed within hours

Helpful and supportive

Excellent Service Daniel Garland

It was very informal training, helped me get a better an idea of how care planner and a more of an understanding of it all.

Thank you for your help.

Care planner is a good Care monitoring system and has a fantastic E-MAR feature which we enjoy using. We would recommend CarePlanner to all companies. A personal favourite Advantage to us is if help is needed or we have a question somebody is always available.

Fantastic service and issue resolved almost immediately - 10/10 for customer service for Dan! Any small issues we have are always promptly dealt with and staff on hand at the click of a button to show us where we are going wrong!