The customer adviser was really helpful and experienced. He confidently showed how to solve the issue I was having and in no time at all, I managed to fix it.

care planner is always a 5 star service, always sorts my problems out in a timely manner, staff are friendly and always on hand to talk to me. Have been with them for 8 odd years, would never go anywhere else. Each year they increase their service to cover everything a Dom care company needs. Charges for the service are great not like other companies who charge extortionate prices. Every time I can, I promote this company online to other companies.

James was very helpful and understood exactly what the issue was. It did take a little while for this to be resolved as it wasn't something James could do himself, he had to refer it to a different team, but he kept me updated all the time and always answered my queries quickly.

I liked that it was a good experience and they were very supportive. Brilliant for a small team. A little disappointed with their support team. We reported technical issues and 3 months later nothing had been done. Other than that I would highly recommend

She was very patient and explained things in details, she volunteers to help us if we are stranded any time

Well presented with clear and helpful training and lots of opportunities to ask questions.

It was a very helpful and informative session. The instructors were very clear going through the details and instructions step by step.

Excellent response times from Careplanner, replied within the hour and liaised with PASS Everylife to resolve the problem within a short space of time. Daniel Garland had great customer service skills and got me the answer I needed very quickly. We use Careplanner and also PASS systems, and I have to say there is no comparison, Careplanner wins hands down for customer services and response times which in a fast paced sector like Home Care makes our lives a little bit easier. Well done Careplanner (and Dan)!

The initial training on CarePlanner handled by Jess was detailed. Explanation/clarifications were given to every question. She was very helpful and detailed.

Katie was very knowledgeable and provided perfect training

I had great help and the man was able to correct the problem. Thankyou very much

It has been a very productive training session. Alex has been very helpful and is very knowledgeable and was able to share a lot of helpful tips in navigating the software.

James on the helpline was very helpful in answering all my questions and addressing any issues I had.

Very helpful in terms of teaching me how to use CarePlanner, easy and straightforward.

Every time we call for help or advise they are very prompt and provide useful information

Good app works well no problems that i can see

It was refreshing to find software that understands the flow of business in a Domiciliary care setting

It wasn't the system itself that did it for me but the presentation of the training. The account manager was able to explain the system so clearly and in the most engaging way. She answered all the questions I had too. I couldn't wait to start using.

Alex was helpful and informative. Showed me some extra perks of using Careplanner to make life a little easier.

We joined Careplanner around three months ago and were very satisfied with the functionality and price of the product. We were onboarded by Adam Wood, who has been helpful from the start, he goes out of his way to make sure we know how to use the product and is always on hand if we need any support. Today, with little notice Adam supplied additional training to some new starters in our company and they were really impressed with Adam and what the product could do. I would recommend Careplanner to anyone that asked as it is much better than many other more expensive competitors.