Professional, knowledgeable, attentive and efficient. Always providing a first class service, thank you all, for your support!

I had two sessions with Adam which went well. His explanations were really good. He answered all the questions which I asked well and it made the system very much understandable. I high recommend CarePlanner to whoever is in domi-care business. Excellent*****

Friendly & helpful

Rob my account manager is very helpful and talked me through using CarePlanner in a manner that made it easy for me to follow.

Highly recommend CarePlanner. Has transformed our operations in terms of efficiency, real time reporting and massively reduced our admin overhead. Looking forward to updated app for even more great functionality. Support team always helpful and diligent in solving issues.

Excellent product and customer service!

We found Rachel from Care Planner to very helpful and professional. She was friendly and efficient and we are very satisfied with the service we received.

Fantastic software, user friendly, excellent support team at great price. Care Planner support team has its uniqueness which attract customers. Keep doing you great work. Happy to be a customer

I APPRECIATE THE GRATE SUPPORT THAT WE ARE GETTING FROM THE CARE PLANNER TEAM. THE SYSTEM IS SO USER FRIENDLY AND MEETS WITH ALL MOST ALL OUR REQUIREMENTS.

Chris dealt with my query promptly and managed to help me with creating a document that was needed for reporting. Every time I called I was met with great attitude from anyone in the team, always very polite and fast to act on queries. If more companies would train their customer service teams this way, the world would be a better place indeed! Thanks once more.

Great customer service!

Highly impressed I am always happy whenever I seek help or support from Care Planner. Every member of the team are excellent.They always solve my problem at all time.

Very helpful and resolved my problem effectively.

We have been with care planner for a few months now. Throughout the initial set up the team have been amazing with regular check ins and updates. The team supported us at every stage of the process. The support team have been responsive in getting back to us to resolve any queries, typically within the same day.

Excellent service provided in a timely manner

Excellent helpful and friendly staff, good service and easy to use

The remote app is excellent lots of improvements on the new Beta app as well. The desktop version also excellent. Very few minor issues but nothing serious. I can't speak for office staff functionality as I only use as a support worker in the field and remotely since Covid-19. For my use very happy. Support from their technical staff if you do have an issue is excellent and speedy which is what you want.

How did we ever manage before CarePlanner?!! That is what we keep asking ourselves as CarePlanner has not only enabled us to work and plan more efficiently but also grow our business at the same time. The training and ongoing technical support has been outstanding. Special mention must go to Dionne who has been excellent, patient and very understanding when providing training and ongoing support. In fact, the whole team who we have had the pleasure to meet provide reassurance that there is always someone to ask when any technical questions need resolving. Excellent service and would recommend to anyone.

The staff very helpful and supportive. I found this service is very professional and would recommend it.

I have been really impressed with Rachael from CarePlanner the service has been excellent. Nothing has been too much trouble and you have guided us through a whole new system which is no easy thing. Rachael has given me confidence in Care planner and has accommodated any requests we have asked for with patience and a lovely manner. I have worked with many companies through out my career and this has been by far one of the best experiences I have had.