Timely efficient delivery by Jake & Paul

Received great service from Paul Dacre, Hull Branch, who helped me with my purchase. Very approachable and friendly, helped with my queries and also helped with other items I enquired about. A very smooth transaction from beginning to end and a quick response to organising the delivery of my item. 5 star customer service ⭐️⭐️⭐️⭐️⭐️

We bought two mattresses from Barker and stonehouse and took delivery of these items today. Matthew and Colin did an excellent job, especially as the items were very very heavy, they were polite, courteous and gave us helpful advice on the discarding of our old mattress.

Delivery of our study furniture today by Jake and Paul, rang to let us know they were close to arrival, quickly assembled the desk and placed all the items in positions we requested. Great service and we're really pleased with the Verberie furniture.

Excellent service, spot on.

Constant communication, on time and brilliant install. Special thanks to Tommy & Neil.

Paul S and Dan F went the extra mile to deliver and assemble my table in situ. Kind, friendly, helpful - thank you!

A massive thank you to Tracey Rowley Nottingham branch for excellent customer service who took the time to reply to an email sent in regard to an ex-display Vega sideboard followed by a phone call to ourselves about whether or not we wished to purchase, her professionalism & friendly approach resulted in a sale. The sideboard was delivered today by Thomas & Kevin who took great care in placing it where requested & were respectful & polite, phoning beforehand to let me know they were on their way. High five to the Barker & Stonehouse team for a positive, excellent service.

Our new sofa was delivered on the expected day and within the time-window that we had been told. Zak and Stu expertly got the furniture into the house and round a few bends, to place it where requested. Very fine service.

Efficient and professional, especially delivery team (Steve + Kevin)

Thomas and Kevin were polite and efficient with the delivery of our new dining set We had an ex display piece and they pointed out a bit of dmg to make sure we were aware and made any options regarding it really clear Great service

Got my new TV unit today. Delivery was great. Two very helpful men who were polite and friendly. Great job Zak & Stu. Many thanks.

Jon, David A and Stephen C delivery drivers. Delivered our sofa bed swiftly and safely. Put it exactly where requested, nothing too much trouble!

Delivery team of Jon, Stephen C and David A, great communication and delivered with minimum fuss and cleaned up after themselves.

New couches arrived today! Delivered and installed with excellence by Marty and Ish…Blaydon. Many thanks to them both for their timely arrival, courtesy and professional manner.

Paul's were Very professional and friendly

We ordered a wooden table in October 2024, and it finally arrived in early February 2025. The order included delivery and installation. However, the installation experience was terrible. The installers seemed unfamiliar with the assembly process and deviated from the manual. As a result, they couldn’t fit the table together properly—the legs are wobbly and not fully screwed in. It’s unclear whether this was due to a manufacturing defect or improper installation. Additionally, the table arrived with multiple scratches and chipped, which is completely unacceptable given the price point. We contacted customer service, and they offered to exchange it for a new one. However, we would have to wait another 1.5 months and continue using the defective table in the meantime. I also asked if they would provide any compensation alongside the exchange. Their response was that they would consider it only after the exchange was completed. This doesn’t make sense—if they don’t inform me of the compensation before I accept the exchange, how can I make an informed decision? Under this circumstance, I am thinking refund might be the best choice.

Matt p and Adrian were great on delivery!

Jon, Stephen C David A delivered our furniture today. Polite, careful and respectful.

I made an enquiry about trying to match up a particular leather colour for a new sofa. I have to say that Emmie went out of her way to help and I would thoroughly recommend this company to anyone wishing to purchase new furniture.