Our company has been ordering exhaust hoods from HoodMart for several years. We work on many different kitchen designs and often require custom sizes or options on our exhaust hoods. HoodMart works with us to get the design we need, and they always ship their products in a very timely manner.

Michelle Aviles was terrific to work with on my recent project. We had to make several revisions and she delivered prompt changes and service and answered all my questions.

Brittney Roush has been a pleasure to deal with. She is punctual, knowledgeable, and always an email away. I have never worked with anyone who responses as quickly as she does to any questions I may have. I will recommend her as a contact for your company every time.

I called last week to order some filters. The woman on the phone said she would send me a quote by email and I never got the email. After 5 days I finally went online to order them from your website. I don’t like to give negative reviews but in this situation there is no excuse. I have ordered several times from your business over the years.

Ease of ordering online.

The customer service is outstanding!

Time is money and when I am waiting for a delivery. The longer I wait the more I'm loosing money. Well, this is not so much the case but on another level. From the time of the placing the order to receiving the product...great. But in-between I felt there was more of CYA than customer service. I got notice that the job was finished and out of your hands but not word on delivery. I had to call to find out when I would receive my order. When I did the Track your order I received the order not found. I couldn't even get a ballpark estimate of when. The day that I got through was the day of delivery. That caused me to loose out on scheduling the installation of my hood. I lost a whole weekend to getting started on my trailer. I just think there should be better communication to the consumer than just... ( Hey, I did my part. You need to talk to the delivery service. ) If I had a ballpark range of delivery I could of given my guy a heads up that it would be here shortly. I had no idea it was in Jacksonville already and would have been available.

My salesperson was very attentive, answered all my questions and quick to respond back. The order lead time is very quick. I would suggest Hood Mart for any hood needs.

Both reps took their time and were knowledgeable.

Fast ship, arrived today as advertised. I would use them again

Fast easy quote, hoping for a fast turn to ship.

Knowledge of product.

the best, relay ease to deal with, on time

Judy is the best Answer all my questions Explain what i need

Tammy Parron is a superstar!!!!

Tammy at hoodmart is amazing. She not only answered every question I had, and explained everything so we understood it. She was also patient with us since it took roughly 8 months total for us to be able to order. She is an employee that needs to be recognized for her outstanding customer service.

Michelle was very informative and she was able to answer all my question. She is a great asset to the company great customer service

I didn’t get the hood. Still haven’t showed up. How does the shipping company lose a pallet. It’s what they do????

I purchased a new hood electrician that was hired didn't really understand the controls so I called tech support I talked with a gentleman named Tommy, explain what my situation was and what was going on this guy is amazing without even seeing what I had he was going off what I was telling him and he was able to correct every problem with no trouble at all he knows this control box inside and out. I didn't just get tech support for my problem it was explained to me how the function of the box works in case there is any other future problems that I would have a idea of where to check can't speak much for the equipment because it's brand new it's very high tech so far works flawless but regardless I believe even if the product was garbage because of the tech support that I got I think you can make anything work on that note alone I say the company is top-notch at least they have a customer support program that knows what they're doing and is on top of things I don't know if that guy was a supervisor or not but he should be getting a pay raise.

Great Hoods, good prices, fast service.