Very quick resolution to problem

My request for help to finalise activation of Windows 11 in VMWare on an ARM MacBook Pro with a product key purchased from MSofficestore was answered on chat immediately by Drake. After checking some things and feedback provided by me, Drake provided a solution that worked. The experience was responsive and resolved in very good time.

Drake was very helpful. Clear , concise and patient. Extremely good assistance installing Windows 10 Pro. Thanks very much.

Charles halped to calm me down. Helped me to get the right product after me purchasing the wrong one. He even helped me to set it up with all the correct links. He was patient with me and stayed with me to make sure that I was up and running before ending the chat. Wow. What an amazing experience. He is worth his weight in gold. I can't say thank you enough. And to top it all off.... He left me with a huge smile.

I was running Windows 8 and needed to upgrade but nothing was "Compatible" with my PC. I purchased a digital download of Windows 11 through Microsoft (MS). Low and behold still didn't work. I contacted MS Office store through an email link in hopes for a refund. This link directed me to the Tech Lounge, a free service, and I'm very grateful. I started a "chat" with Charles first asking for a refund. Instead of saying too bad or tuff luck Charles took the time asking questions, offering his help, allowing me to send him email photos of my PC's system to detect the problem(s) and keeping in touch through email or the chat during the entire process, Charles was very helpful. Charles directed me to a site which could be used "Free" for 3 days(I cancelled without a problem) thus allowing him remote access which I was happy to do. From there Charles took over and I was truly impressed watching him remotely do things on my PC, which I'm sure are basic for he and others, but in no way for me!! Charles, as he said over the chat, was able to install Windows 10 which then allowed me to easily upgrade to Windows 11 without any issues, at no additional cost. The entire process took over an hour and when it was done was lost and Charles was still available via email to ask questions. So, I want to give the Tech Lounge, mainly Charles, a BIG GREATFUL THANK YOU!!!

Speedy, helpful live-chat. Very grateful to Drake for solving my issue within 5 minutes and for rapid communication. Excellent service

When I connected to the support chat a lovely gentleman by the name of Charles offered to help. I was so fed up with the system and my internet....I was irritated and frustrated but he was kind and patient. He talked me through everything and was available for the next few days to help me get sorted. In South Africa our loadshedding creates so many issues with connectivity so when I finally had better connection he was still there. When I now did not know what to do because it appeared things were half downloaded...the minute I asked he jumped onto my system and sorted it all out. He constantly kept me updated and asked what was happening my side. A real lifesaver. I am technically challenged and he make it easy despite my challenges this side. THANK YOU CHARLES.

My initial question about the product was answered promptly. The purchsed operating system and office software installed smoothly and plentiful help was on offer in case any problems did occur

Charles was super helpful with great follow up

Everything was really fast and effective

WIN10 Upgrade. Easiest software purchase i have ever made. Straight forward, simple digital download. No glitches or any issues. Great support and follow up ensuring all is working as it should Charles my support agent was always checking everything was as it should be. 5 stars

Charles was a great help. He upgraded my old computer that is only used to sell fishing licenses to Windows 11 from Windows 8. This saved me $300 since I didn't have to buy a new computer for this purpose. Process was easy and he got me going in no time flat.

Seamless migration from Win8 to Win10 Easily the smoothest I’ve ever done

Ease of transaction and absolute within minutes response from Charles, when help was needed, and follow up email, again from Charles, to enquire if everything was OK. Thanks Guys, I appreciate it. John.

The product I wanted was available and easily purchased with instantaneous results. I later had a query and despite the time difference a response came back almost immediately from Drake. Subsequently got a follow up email and call to ensure everything was great. Good prices, great support. That's all that matters. Will definitely come back in the future.

Everything download and installed with no problem. Alex was extremely helpful getting everything activated properly. Very happy with his service.

I tried to run Dragon Professional 16 in Parallels on my MacBook Air. I purchased Windows 11 Professional Retail Version from MS Office Store to run in Parallels, the PC emulator. Dragon did not run well in Parallels. I now have no need for Dragon Professional 16, Parallels and Windows and uninstalled all off of my Mac I tried to return Windows 11 Professional Retail Version from MS Office Store. The agent advised me: "Once you install the Windows, it's no longer applicable for a refund anymore. You can check the terms and conditions above” Sometimes you just need to play with hardware and software to determine whether it will achieve your desired goals. In hindsight, I should have purchased Windows from my local Micro Center, which permits returns when hardware and software do not achieve the overall business solution By the way, Nuance, which makes Dragon, accepted immediate return with no questions asked: $755.09

Bought a Windows 10 key to upgrade my 8.1 pc. Price was right, the upgrade was totally smooth. Charles and Drake followed up by email to check everything was ok. Website was easy to navigate, had no problem finding what I needed.

After an easy purchase and download I had problems due to Microsoft 365. The guys at MSofficestore were there with immediate support and was able to resolve the issue. This is my second purchase from MSofficestore and no doubt it won't be my last. Thank you.

The download install and activation was smooth uncomplicated with no issues.