Staff member was Australian and very helpful

The person I spoke with was so helpful and provide a great service

Mr Hunt, You should’ve just stuck with selling energy services and nothing else! Ever since AGL has entered my life about a month ago it’s been nothing but drama… drama… drama! If I want to drama in my life, I would’ve have just stayed married. It seems that you actually have no management in place to handle any issues or escalations of problems? I’ve probably spent about seven hours on hold or talking to your customer support team that doesn’t provide any support! Was actually just speaking to a lovely lady from the Philippines. That kept on apologising to me, and just hung up on me! Mel was her fake name and I’m sure you can look up my account details and the login information to verify this. Your association with the NBN is doing your brand absolutely no favours. They’ve been out to my place a number of times, and don’t seem to achieve anything, Other than damage, the common property at my unit block. Don’t even get me started when the NBN was installed at my complex. It was nothing but a disaster! It needed to be ripped out and installed a number of times as the NBN sent dodgy tradesmen to do the initials installation with absolutely no consultation with the strata management or the body corporate. Just cowboys starting business overnight and signing up to another government scheme to provide terrible infrastructure services, a waste of taxpayers money. But back on topic re: trying to get an Internet service for my apartment. Your technical support team seem to be only good at apologising and organising an NBN technician to come out to my house to investigate the problem (which just causes me a loss of income as you don’t seem to do any weekend callouts). I’ve probably lost about $1000 in wages taking days off to meet the technician for a service that you’re sending me bills for that doesn’t work. So I’m sending you this little message in vain as no one is ever going get back to me to resolve any of the issues that I have. I dread the day l invited AGL into my life and I’m looking forward to the distant future when I call up and tell you to F OFF! So how about AGL grow a set and someone contact me !!!

AGL is by far the WORST electricity company I have ever had to deal with! Had booked in weeks ago for them to connect my electricity and got an email to confirm they had it booked. However when I went to my new place they infact had not connected it for me and when I called they told me wouldn’t be for another 4 days!!! Considering it was YOUR stuff up, it should have been resolved straight away. Got no email or any communication to let me know my electricity wasn’t connected. You just lost yourself a customer!! The fact it was your stuff up but couldn’t be bothered to help resolve the issue was extremely disappointing to say the least. I will take my money to Alinta where they actually do their job properly

AGL sent an email about senior discounts and the web site clearly says a Qld Seniors Card is eligible for discounts but after half an hour the operator said it was not

Agent was not very helpful.. wasn’t interest to more info about questions

A very helpful person on the line

I’m in credit with AGL and they keep trying to send me a bill and say they will disconnect the gas , it’s funny how AGL gets foreign telemarketers to harass you when they think you owe money , but when you are owed money and you have overpaid like I did , I asked for a refund and they hung the phone up ! But what else would you expect from a foreign corporation ! Best to have Aussie owned company dealing with Aussies as all Aussies don’t like foreign corporations . AGL is just like the government , both are foreign corporations and both try to rip you off , not happy . Best advice , get gas bottles instead of using natural gas lines ! Much cheaper and easier

I'm very pleased with the help or assistance given by Amy

Civill AGL, Great to talk to they treat you with respect and help you to receive the account that suits 10 8 2023

Great Product knowledge, great problem solving, genuine and helpful.

The person who spoke to me was inpatient, not try listening to what I was asking, not really suitable for AGL customer service staff

Was with agl and had a massive 44% increase and when I called to see if they had a better plan was told they weren’t available as yet, so I switched and saved 25% with the price locked in until mid next year

AGL failed to understand that I DO NOT want to be TOLD that I am being shifted to monthly electricity billing (from two-monthly). It took me 45 minutes of time I will never get back calling AGL to have this reversed. Also very disappointed that AGL does not automatically determine the cheapest deal on energy when it alters its prices (and cheekily renames its plans), requiring me to (again) call in to negotiate a better deal. Not sure I trust AGL as they effectively apply a loyalty tax on existing customers.

Rihanna.. I sent a letter (snail mail) m9st helpful, didn't rush & offered me Senior deal which I accepted. Thanks pleasant experience as I was listened to, very important to me.

Rang for a better deal! Got shafted to website after a huge wait Seniors Savers wasn’t even listed! What the….

customer serivice is poor, treat exisiting customer really terrible. EA give way better deal to existing customer while AGL doesnt care if customer is paying higher than market rate. I am on the process of leaving AGL.

charge way to much money & there's not enough time to pay

I had a situation that need to be handled by the resolution team and after a little back and forth a solution was reached with them that was indeed the outcome I was seeking. A lady by the Name of Sam in the Adelaide call centre assured me that she would follow up and call me the following day despite the time difference, and my my delight she did and had all the answers need to fix the matter. Generally speaking I have no negative feedback regarding AGL.

Agl charged me $400 extra after they know I have moved to another power company. No explanation on where the $400 came from. After 10 calls and 5 emails received a reply stating those are adjustments of last year's bills. Absolute thieves STAY AWAY.