DOESNT EVEN DESERVE 1 STAR!! Absolute worst customer service. We asked if they could authorise a transaction to be cancelled with the bank with a simple email but they said no can do, can’t help with it even though the guy I spoke with prior to the lady said they could. They are so quick to take money from us but won’t help when we request for it back due to an overpayment made. Just ridiculous customer service and resolutions team is no help at all!!

It took WAY too long. The guy I spoke to didn't listen, asked for the same information multiple times & then still needed to be corrected when he got it wrong. Was one of the most frustrating, time wasting experiences ever.

The absolute WORST power company in Australia. They called us saying there was an issue and to call back. We did and waited 25minutes for someone to answer, then they tell us they have no idea why we were called. Asked to speak to a Manager, waited ANOTHER 15 minutes to talk with a so called manager who could barely speak English, had no idea why we were called and offered no help or support at all. INCOMPETENT, UNPROFESSIONAL, IGNORANT AND USELESS.

Recently AGL had a peak event usage $5 bonus for people who used minimal electricity during the designated time period of 6.30pm to 7.30pm 12/9/2023. My home was locked and all appliances and lights switched off. However I was notified that I will receive no bonus. Because I had used to much power. There was no record provided for how much electricity I did use during the defined time period. In my view AGL are conning their customers and perpetrating a scam. This company needs to be investigated by the relevant authorities. Further comment on 3/10/2023. As suggested I uploaded the AGL app to my phone and looked at the electricity usage entries for the 12/9/2023 6.30 pm to 7.30pm. What I found was the entry for 6.30pm = 0.13 KWH, 7pm = 0.10 KWH and 7.30pm = 0.11 KWH. Which represents one and a half hours of usage. Which means that for one hour the result would be either 0.21 or 0.23. In both cases the rebate is still payable. The limit for the five dollar rebate is 0.24 KWH. This evidence only proves that AGL is full of wind like the barbers cat. My low opinion of this company remains unchanged. This company only does creative accounting to suit their own purpose. In future they can put their phony responses and low usage programs where the sun does not shine.

I had to phone AGL twice, still not sure if what I requested has actually happened. Difficult to hear AGL operator due to the back ground noise. Not impressed with the deals being offered, especially for solar feed in rate. Looking to go else where.

Wasn't easy to work app. Had trouble with reception .kept loading. Very frustrating.

Absolutely everything couldn't get a straight answer from any staff. Kept being put back in the queue after speaking to one person, was promised a call back which I never received I'm still waiting and that was a week ago. Wait times were ridiculous. I have credit on my account because of absolutely ridiculous estimates i am only now receiving the credits because I have made (I have lost track of how many calls to AGL) over the last couple of weeks. Would not recommend AGL to anyone after my experience with them. I have asked for an investigation into my account so hopefully they can get that right.

Very efficiently done

AGL do not apply the pension concession to your account if the expiry is out of date nor do they advise you once it’s expired . How do aged pensioners remember to update the expiry date when they are 90 years old hence missing out on discounts completely.

Great friendly service and always helpful and sufficient

AGL is currently carrying out mass advertising campaigns eg on TV claiming to do its best to help customers save on its energy bills. For example they widely promote a Peak Energy Rewards Plan with rewards on cutting back on peak energy use but AGL don’t mention that if you don’t have a smart meter you can’t apply. Their TV ads and other promotion should mention this disqualification prominently so people don’t waste time on their phone line trying to apply. It is misleading to widely promote such plans without caveats. Similarly on my latest AGL bill it said that on a senior savers plan (I have an NSW Seniors Card) I may save up to $518 per year based on past usage and directing me to call 131 245. After more than half an hour waiting on the phone I was immediately told that I should stay on my existing plan because that is best option. So why did they mislead me into thinking I may save $518 a year with a seniors plan? Furthermore, on the phone before speaking to an agent for ID purposes I had to put in account number, date of birth and receive and put in an ID code by text to my mobile and then after waiting more than 30 mins for an agent I was asked all the same security questions again and then promptly told with inadequate explanation that I am not eligible and I should stick with the plan I am on. So this is how AGL thinks it is helping customers save energy with their misleading advertising and wasting customers time on their inadequately resourced telephone lines? AGL should make clear with it is adverts who is disqualified and they should not promote a seniors savings plan and savings of $518 on an electricity bill when the savings don’t apply in my case. Seems to be all part of misleading advertising campaigns aimed to give the impression AGL cares about customers when clearly they don’t.

Have still not received what I wanted. Do you know what I wanted?

I was expecting an email from the AGL rep assuring me that the fee I'm charged for solar panels would cease, as I no longer have the panels/inverter in operation. I was assured that there was no charge for changing my digital meter to a smart meter, however the email I received on that matter warns me that there may be a charge.

It was educational.

I pay my electricity bill on a weekly payment plan by BPAY This quarter I had extra that I had to pay over the weekly amount I rang AGL to make them aware that I added an extra $5 to my weekly total and could they note this in my file so I wouldn’t get any more SMS requests to pay my bill which was now overdue Which they did not do This is an inconvenience as it would show up on my credit rating THANKS AGL for nothing

Appalling !!

Without read meter charge extra money look harassing then back to call you guys then long wait que. not good

I have rang 3 times to no avail. All I want is an electricity statement bill.please send me an account.

Excellent and professional advice and service

So far as good