AGL we’re an absolute nightmare to engage with while moving into our new home. The call centre operators gave incorrect, misleading and incredibly frustrating information. The call centre staff seemed to almost enjoy the frustration that they caused. Bored and vindictive off shore call centre staff made AGL the wrong decision for me. Interesting that when I mentioned the experience to the folks managing the network, they were not surprised….

Fantastic quick service. Highly recommend.

Good value of money and helpful

My elderly parents switched to AGL mobile and one of their mobile phones got connected, the other’s didn’t. The call centres for AGL are based in India and Philippines with multiple departments that don’t appear to know what the other is doing. They keep giving you the wrong information and stress levels for my poor parents were extremely high. Finally three weeks later my Dad’s phone was connected. Even then they told him he can have his old number and then sent him a different number when his sim was activated.

Internet is not even working and directions don’t help

I live in a unit where the building doesn’t have a code. For activating my gas account, the supplier can’t get in unless I am at home. I have called the CS twice and explained my problem 3 times and in the end they want me to call the supplier to check when they are sending the meter reader so that I wait for him. Literally not sold yet. It’s actually a very unprofessional attitude!

We thought we would combine our broadband with our energy. So my partner contacted AGL. Sales staff advised the broadband in our area would be upgraded in a few weeks, but, if we wanted to,in the meantime we can be connected to the existing infrastructure (and upgraded with everyone else when the upgrade occurred). So she agreed to switch to AGL. They charged for the service last month. Still no connection. We also can't reconnect to our former provider quickly. After many attempts to connect with service staff, we were told we have to wait until the upgrade. When my partner said we can't be without internet, and we wanted to escalate, the service staff hung up on her. Disappointing from a company who we have electricity, gas and solar buy back with.

Setting up of internet has been impossible, and getting support over the phone or chat has been horrible. Seems like they don't follow up with the NBN like they promise to. When I call they put me through to different staff members and I have to do the ID check every time, or they say their system is down and they cannot access anything to help.

I moved house 4 months ago. They messed up and my gas is about to be disconnected. When I phoned I was on hold for an hour and the person was unable to help me. The messaging service has just been going round in circles for 4 days, with them just ignoring my questions and asking me irrelevant questions. They keep saying that the gas connection didn't process properly and that they'll request a new connection and every time they do, they push the connection date forward without actually actioning anything. I'm currently trying to cancel my accounts with them. This company are causing me so much stress and genuine panic.

The electricity was connected to my address when promised.

So far my personal experience with setting up GAS account has been not up to my expectation. Delay that left my place without hotwater for couple of days.

Extremely poor service. Cannot speak to anyone. No phone number to ring, no customer service person to speak to. AGL should employ customer service people that customers can ring. After a week still no response to email about wrong street address associated with meter box number at the address. Would not recommend AGL to anyone looking to connect for gas and electricity

Just started with AGL will see in future hope happy with AGL

AGL sent me an absurdly inflated gas bill, approximately 4 times greater than it should have been. I tried to enter a meter read on their website. It said that the facility was not available. I tried calling; nobody answers the phone. I tried the webpage option 'send us a message and we'll get straight back to you'. The link just takes you to your account details - no option to leave a message. There is no facility to send them an email. I been trying to send a meter read for a month. Finally, I get a call from their accounts, demanding payment of this ridiculously inflated bill. I ask to provide a meter read and I'm told by a heavily accented call centre person that I have to be put through to 'resolutions'. I ask, will I have to wait for hours for someone to pick up my call and I 'm told there will be delays because they are experiencing unprecedented call volumes. This is a lie; they don't answer the phone because they refuse to employ adequate staff to provide an acceptable level of service to their customers. I tell them I don't have time to hang around waiting for someone to pick up my call. Just tell me where to send my meter reading! This corporation appears to be run by people of rather dubious character.

After dealing with them since May regarding my solar system installation, my night mare with AGL is still ongoing in October. I used to pay ~ $100/month prior to my solar system being installed. Nevermind that I have 10kW on my roof, I have been asked to pay ~$100 for the month of August!!! Mind you there was a QLD rebate from Government as well. I had to ring them several times and disagreed with the resolution manager Rowan, but was told that the payment is correct. I went to the EWOQ and made a complaint. Then they admitted their mistake with no proper explanation and apology. AGL offered me $848.- at first, which I questioned, whether that was correct. I asked him to recalculate the amount again and then all of a sudden, it was $565.- credit. And I said, that should be fine. But it didn't stop there, then they kept deducting debits afterwards with no "real" explanation again. The account statements they send out on top of a normal bill are just made up with no substance to it - 6 months of invoice reversals etc and several bills for the same months???? Creating just more and more confusion. And what gets me the most is, they won't provide you with a start or end reading of your meter, instead it is an "interval meter" where you have no insight to whether meter readings are correct. I truly believe, my solar meter app shows a lot more feed-in kwh, than these guys showing on the bills. There is no way of checking it though. =>You can't rely on these guys and their billing system, which is a scam. They are fooling EWOQ. I will just find another energy supplier, which I can truly trust. I have changed now to a competitor who has a better deal. I can only emphasize to shop around, I am now with Or... and have a better deal.

I’ve had a difficult house build but AGL have been supportive and understanding.They have explained everything to me and helped me understand things better.I’m very appreciative towards AGL and their employees.

Tried phoning them to install a smart meter. After 3 attempts I spoke to a person who had no ability to listen to me. This is really a terrible service

Got a date of when the power will be on and it was sorted that with no dramas, couldn't have asked for a better outcome

These scum should be ashamed of themselves. During a time where cost of living is rising, they're putting tacking on arbitrary increases that bring this country closer to a dystopia.

Everything that could have gone wrong went wrong. Signed up for internet. NBN box received, modems sent to old address that has been disconnected ages ago. Talking to 20 different people for over 5 days, telling me I need to lodge a missing delivery report with AusPost. Then they tell me they are going to send new Eero modems. Then turns out they can't because they need a statement from me saying I haven't received my package but it must be signed by a JP. All because AGL is messing up their orders, I now need to spend my time chasing a carrot that will not get me my modems. Perfect.