When they cancelled my order with no notice, the resolution offer made sure my power was connected on moving day. Thank you

AGL CUSTOMERS BEWARE, SNEAKY UNDERHANDED CHANGES ON THE WAY THAT WILL COST YOU BIG TIME. As a AGL customer, soon not to be, I received an email from them stating that from 1/4/23 all AGL customers Australia wide who is receiving a State Government Feed In Tariff,which has absolutely nothing to do with AGL, will no longer receive a Feed In Tariff from AGL. We have 2 properties, both on exactly the same plan and also with AGL, but as our second property does not receive a State Government Feed In Tariff, AGL will not be removing their Feed in Tariff from this property. As the Government Feed In Tariff has absolutely nothing to do with AGL, and the fact that AGL do not contribute a single cent towards it, I ask why are AGL penalising customers that have it.This is blatantly a sneaky money grab and I hope that when people become aware of what these sc.m bags are doing, they walk as well. This change which is going to affect many, is going to increase your power bills significantly. I believe that in time,AGL will do away with paying any feed in tariffs completely, and like in my case where our second property produces more power than it uses, will mean that the excess power that your property produces, will go back to AGL for free and then they will on sell it at full retail to customers. Stick it up your a..e AGL, your dirty underhanded tactics will be exposed for all to see, and then you can reap the criticism and loss of business you deserve. Challenge this story AGL, and if you do, have the decency to be on point with your comments and don't mislead people with non direct answers.Tell everyone that what I have stated is not fact, and not what AGL is about to implement to their customers. CAN'T CAN YOU

This company is nightmare, do not have anything to do with them.

Disappointed. Tried to call through to someone 3 times, sat on hold for 10+ minutes and didn't succeed in speaking to someone.

The worst 5 months, dealing with this companies so called customer service...my address has unfortunately been changed as it is a new house, new estate and even with a letter from COUNCILS DEVELOPMENT MANAGER with her name etc...was not good enough for them even ENERGEX understood and changed it but it STILL wasn't good enough for them ... their METER DATA BASE said they were right...ENERGEX told me to tell them to update or ring them ...STILL not good enough...now they've disconnected as the meter doesn't belong to the new address...WHAT!! Looking elsewhere...absolutely disgraceful.....my nerves are shattered....5month of a very bad experience...I'm ill and this experience has really knocked me about...so bad

A seamless transition.

The help and guidance from AGL without a recent move was effortless. They took care of everything, which was one less thing to worry about ,as moving can be so stressful and overwhelming. Thanks again AGL

You may be the biggest energy provider. But your customer service is pathetic. I will disconnect from you for sure.

Greta customer service

We have been trying to connect gas to our house since 22nd Feb. Today is March 3rd and we are still trying ! Have informed them that the guy who is supposed to come out to our house to connect, has been lying about “inability to access”, as there is no locked gate, no inaccessibility, and someone is ALWAYS on the premises ! We will be looking to find another provider.

Had internet activated Mon 20/2/23 & used it for 4hrs. Next four days - nothing. I kept restarting withnoluck. Rang 25/2 after 7pm & got a sour apple who eventually resolved the connection issue. It lasted 4min. I rang straight back & connection was restored. After another 2 calls it was 8pm. The technical line is only from 8am - 8pm, great service! I had it drop out another 9 times & I finally gave up & watched the Foxtel I was going to give up. Disappointed & really peeved as the Saturday before I had a 23hr blackout in 38 degree heat. AGL & Essential Energy were as helpful as using a plastic bag is to hold petrol in. I want my money back!

AGL geoblocks access to the Accounts section of the website and to the app. If you live overseas and have a property in Australia, go somewhere else for your energy, AGL makes it too hard to manage your account from a non Australian IP address. It hasn't occurred to them they have overseas customers or customers that go overseas for holidays.

Unfortunately our experience as a new customer with AGL nbn & mobile services has been shocking. Our connection was delayed for over two weeks and required several follow up calls and significant time investment to rectify. Issues include poor communication, incorrect information provided, modems not being ordered, billed for a period where the service was not yet connected…. The list goes on. I submitted a complaint via their website which only generated a response after a second email was sent 10 days after the initial complaint. AGL accepted limited responsibility for the billing issues and no responsibility for the flow on effect caused with mobile data needing to be used in the absence of the nbn connection. The complaints process was somewhat disappointing…. Which is unfortunately just our whole experience to date. Unfortunately couldn’t recommend AGL’s telco services, however we have been electricity customers for a long time with no issues.

I WOULD STRONGLY SUGGEST TO EVERYONE TO NEVER USE THIS USELESS COMPANY MY ACCOUNT IS ON CREDIT $10,400 AND IVE BEEN TRYING FOR ALMOST 2 MONTHS STRAIGHT FOR A REFUND AND NOTHING,IVE SENT THROUGH THE REQUESTED DOCUMENTATION AND STILL NOTHING MY NEXT STEP IS TO SEEK LEGAL ADVICE BUT FOR EVERYONE ELSE BEWARE OF THESE USELESS SCUMBAGS.

Just spoke to Christine from Adelaide and was very happy with her work. She was quick and polite and gave herself more work to make my part easier. Thanks for the smooth service Regard grant b

I have been with AGL Energy for the past 10 years across 3 different rental properties and I have now recently moved into my 4th rental with them and everytime I have moved the transition from one property to another has always been smooth as silk. The AGL app and website are very user friendly and they make it easy to pay bills or receive help whenever you need answers. Looking forward to many more years with AGL.. they are always dependable.

Worse experience ever with their app. I got charged twice for NBN this month and the electrify bill is calculated randomly without their staff coming to read the meters. I had to take pictures of the meters myself and send them in an email and never got a reply. Their estimate was wrong and I will never recommend them. I’m planning on having all my family change to another company. At the moment I’m paying for electricity in two homes, gas and NBN. Their customer service SUCKS!!!!

They write that they have an Australian service, that they are here to help, that they are transparent .... It's all marketing crap and lies !!!!!!. - change the rules of the game many times. Now from March 30th again - becoming more and more expensive and we customers receive less and less for the energy saved from solar panels. My credit is getting smaller and smaller with each billing. Will I have to pay extra to save energy? . Unfortunately, AGLs generate more and more new reasons to achieve this. For example, introducing a fee for a smart meter or changing the method of charging for energy transmission from the size of the solar panel system to the power of the inverter. After all, they do not do it for the benefit of the client, but ... how to "milk" the client with money. For me, it's a kind of commercial scam. - In many AGL publications it says that they have an Australian customer service. Squared nonsense. It's an all-Asian site and team. There are huge problems to understand these people. - I do not know if the customer service is at all accounted for the effectiveness in helping customers who call the AGL phone line. I deeply doubt it. The last 4 days I spent more time talking to the answering machine with options than to a real person. I was connecting with woman with a strong accent by the way after explain my needs she promised to send me what I asked for by email and nothing ... The next day the same woman redirected me to another line without warning where the automatic caller asked me about the scale of satisfaction with the service - IS THIS IRONY???. Then the conversation was ended automatically. Unfortunately, to this day I have not been sent the details I asked for. - AGL keeps the money of customers who have saved on from energy from own solar panels. There is only regular info that I have credit. They do, but only once in a long time. Probably once a year. - The billings you receive contain too much information. This information is misleading - the usual simplicity is absolutely lacking - Conclusion - AGL is not a fully reliable supplier/recipient of energy. I do not recommend this company PS . Mark. You supposedly responded to my opinion and accusations, but only in a minimal form. You haven't taken up all the threads/issues to explain them. Because like something AGL has ..... but everything is invisible . Why offer a better profit to the customer when you can better "milk" him from the profits. Naivety and lack of knowledge of customers is your success nowadays and you know about this very well . Most people do not have time to "walk" around the Internet, which today resembles a "jungle" to change something . Because we do not know which is better, it is too convoluted and too little understood for most people. Your way of calculating, explaining and describing it on paper is too convoluted. People can't understand this terminology. You work at the computer all day, you work in this industry, you understand it - we do not. So don't tell us to go online and change. It is your people's job to choose and tell / send the best and understandable variant for us .It is difficult to understand these people in the customer service of AGL, besides, they ignore us. . YOU ARE THERE FOR US, NOT THE OTHER WAY AROUND....Remember Mark

They sent me uninvited advertising to try and join their gas plan while I was still with another provider. When that didnt work they sent me a bill for $650. After checking all the facts I found out the meter number was a bogus one.

Changing my gas was pretty easy. Had an issue with my address being a bit off but once I called them up got it sorted asap. I requested my gas be turned off at my old place on a certain date and they didn’t shut it off til 3 or 4 days later. Probably got charged for those extra days connection which is pretty frustrating.