constant drop outs..spending more time reseting modem then using internet

Slow, Bureaucratic, Inefficient and Hopeless

Connection very quick correspondence is excellent

Called in regards to slow wifi and the operator was not helpful, just decided to blame either the cable in the house or the router and did not want to send a technician until I get I new router and cable. Although I have been using the router and cable with another provider before and it worked perfectly with other provider. There was a good deal with AGL and decided to change now I'm regretting the change

I trust AGL. They are great when it comes to my electricity. This is why I trusted then when I saw they were doing a partnership with Honey Insurance, along with a website page on AGL's site touting their partnership. No longer. Please think twice about the companies AGL partners with, because I honestly have to question the investigation and due diligence they do before endorsing companies for AGL users. This is my experience with Honey: I find them on the AGL website when paying my bill. I sign up and due to rains discover that my bathroom has a leak. I call Honey. Honey first sends a MakeSafe crew to put a tarp over the issue to prevent further leaks. No one -- not Honey nor the crew -- tell me they have stuck it to my tiles with silicone or some such other glue. Honey arranges a call with an assesor who gives me a detailed breakdown verbally of what he's going to tell Honey the inside damage needs. Honey sends a "roof specialist". They proceed to take photos of what they deem are the "other issues" in the roof they eagerly tell me will need a "full resotoration" appropriately sighing dramatically in all the right places so I know it's going to cost a lot and should I need them to do the work, please do call them. They aren't inside water damage specialists but proceed to take photos and make comments as if they are. They have not viewed the actual damage on the rood because Honey arranged for the tarp to be stuck to my roof and didn't tell me or it seems them. They give a report about the rest of my roof and says that means the damage is all maintence and wear and tear, so naturally, Honey doesn't have to pay for that. I pay for an actual roof specialist to do a report -- he is the one that tells me there's glue on my roof, making it impossible to see the actual spot where the damage is. Then he goes inside my roof/ ceiling and using lights identifies where the problem is. Note, the Honey roof specialists didn't even bother doing that and submitted a report about everything BUT the actual issue and Honey accepeted it. I've got to wonder how AGL can honestly endorse insurance companies who deny claims without actually seeing the actual issue, damage house tiles without telling the owner and send "roof specialists" to determine inside damage, while ignoring what they assesor report says. Yes, I wasted my time talking to an assessor because Honey doesn't think that assessor is worth listening to. This has nothing to do with the PDS that AGL helpfully has on the website to ensure none claims denied or accepted come back to them. This is about the type of company AGL is endorsing and sending their users to. And if this is how normal insurance companies are supposed to behave to avoid paying claims, here's one more company to avoid giving your business to.

Bad customer services. There is no phone for customer to contact them. The Electricity supply fee is too high.

Completely stuffed up my NBN connection, then proceeded to repeat the same guff each time I called to check progress (I've been told by their staff that "I submitted an order, you'll hear back in 24 to 48 hours" four times so far). Electricity and Gas connection was fine, but the switch to AGL NBN was (and still is) terrible. I opted for the upgrade to FTTP. Rather than provision the connection to get me up and running right away (as every other provider says they do) AGL ordered the upgrade first, without thinking. Now I have to either wait for a month for the connection to be upgraded, or cancel the upgrade. and start again. This is after 2 weeks of getting the runaround. To add salt to the wound, I was very happy with Telstra, but since I work for AGL I thought I would give them a try. Bad idea.

My electricity has been connected since 10 days and I am trying to get hold of anyone

AGL been in the game for years, but fail to understand apartment building connections. They said they could connect all services: Electricity, GAS, Internet. But failed to connect the GAS, after asking me for the meter number. Spent 3 hours of my life calling various providers to find the meter number, as well as 3 levels of escalation with AGL. For AGL to admit they couldn’t connect the GAS service… taking one unhelpful manager to finally look up the building services on their database to understand they didn’t have a single service in the building. Very misleading in terms of marketing practices, not hard to understand and filter these irregularities out of the system. Beware if AGL say yes to your apartment building complex, most likely they can’t do it. No compensation was offered for my time or effort, poor knowledge, resolution process, and customer service.

Unable to contact the company when there was an issue. Service never provided. Took hours on hold and weeks of time to get the hell away from this defective company. Would never use them or recommend them to anyone.

8 days and over 12 hours of phone calls to get the gas connected to the property. Inconsistent messaging from all staff who were quite happy to ignore the problem or keep passing it on!

Didn't arrive on 2 occasions to read the meter... Took 2 days off work.. I refused to take any more time off. No idea when or if they read the meter ! Sent me an SMS to inform that bill from previous residence would be added to first bill from new residence. One week later received an SMS that I hadn't paid my bill and it was overdue! I took a photo of the meter reading when I moved in so waiting for my bill... We shall see 🤔

Just try to speak with someone! I activated an internet and gas connection with AGL. Then found out I was entitled to 3 years free internet as part of the deal with my mortgage. I tried to cancel my internet with AGL, was on the phone for 2 phone calls for hours just to speak to the right people. Finally they said they would fix it up for me and not charge me for the internet connection. One week later they still charged me via direct debit. So far not happy if this is not resolved I will also cancel my gas and wast another 2 hours on the phone with them.

On closing my AGL account my estimate reads were significantly higher than the actual meter read. The actual read was lower than my last 2 bills, meaning i had over paid. I had to call numerous times, to which the answer was 'sorry about that we will action a new bill with your refund', that never came. My last call was 'it will be too hard for us to organise a refund so we will void your final bill (which was an over estimate anyway) and youll have to forfeit the refund we owe you'. To my disgust i argued, to their response was 'we cant go back in time to check your meter' even after i supplied a photo and date and all. Very displeased. AGL taking money that isnt theirs and stating its too hard to give you a refund. Load of croc. Awful company.

Terrible no service and no assistance with internet after several calls

Only two days of having internet and has stop working for hours. Since then it has cut out almost every day.

Do yourself a favour and don't join their internet services. They falsely marketing you get help 24/7. In reality its till 8pm 5 days only. Their average internet speed at night 5mb not 50 as marketing. You wait more than 1 hour for overseas call centre and when you get through they say: oh sorry, we are the wrong department let me put you through and you wait another 30min. Or they say:" hello, hello sorry Sir I can't hear you and hung up on you" because they get paid by the amount of call they answer. I don't know how they get with this. The accc has been using Covid-19 as excuse and sitting on their as.ss doing nothing to protect customers.

Cant get them to resove bill issue either call or chatting. Calls took more than 1 hr but no one picks .Same in chatting. Meanwhile bill is pilling up.God knows

If you are planning to get an internet/energy plan with them, just don't. The customer service team is a joke, you will not be able to cancel your service from the website, the chat section of the website never works (see attached image). Even if you manage to get hold of someone instead of helping you with the disconnection they will ask you all sorts of questions to waste your time and in the middle of all this they are gone and you are left with bill of another month. I called them multiple times and every time I have to wait more than 30 mins. I called them today and finally got hold of a very rude lady who disconnected my call after I asked her why do I have to call you to cancel the internet plan when it mentioned in the website to message to manage account. Or why don't you have that information on your website?? Why do I need to wait 5 days just to know the cancellation cannot be done over chat??

We are both renting a house and when we signed up they just put me on the AGL account saying I could add the other person later. I tried to add both of us on the account to our existing account. They are saying I have to close/disconnect the account and open a new account one to have both of us on it and to receive the concession/ pensioner discount that should be applied for the person being added. Shame on you AGL making those who are unwell to jump through another of your hoops.