AGL customer service remains a challenge. Long wait times and staff that are unable to help. Long delays with chat. The list goes on. Add the long wait, lots of waffle aboit what a great company they are and maby offerings. If they answer the calls, we dont have to listen to unnecessary comments

Terrible typical greedy corporate company that takes ilegal advantages of clients. The audacity of the company is unbelievable. They tried to cut me off a few month after i paid the bill in full, then they tried to charge me ~$250 to get reconnected the next day. As it was their stuff up i refused to pay & surprise surprise when they realised their error they compromised & reconnect me back on the next day with no charges, but this was only after i requested $ compensation for their ilegal & bad practices.

I am very disappointed about the AGL moble phone plan and the poor customer service I received. It is a shame as I’ve been AGL loyal customer for electricity and gas. The SIM plan automatically 'boost data' when all the data is used up. There is no option for us users to stop the 'automatic' boost. Recently I was charged extra for going extra $0.026 GB accidentaly. Beware users, if you think AGL $15 plan is good for children, it is not, as the data boost is automatic. Children would not care about the extra costs.

Warning; the AGL NBN broadband peak-time (6.30pm to 8.30pm) performance is absolutely terrible. The discounted price is most definitely not worth the grim performance. I've already moved to another ISP; signed-up to AGL NBN less that 2 weeks ago.

Extremely disappointing customer abuse - after being with this company for decades, they replaced my (relatively new digital meter with a smart meter, so they could, in effect, charge more for my useage. By law they are supposed to give an option to replace an existing digital meter with a smart meter, but they don’t refer to it as a smart meter, just digital meter, thus deceiving customers. Now today I receive a message that my billing has been changed from quarterly to monthly and it is up to me to change it back if I don’t want that! Their whole attitude is one of ‘couldn’t care less about the customer’.

Awful company, leave me on the phone for hours, last time was up to 5. All I'm trying to do is cancel my plan but they keep billing me. I literally have no choice at this point because they are uncontactable. "use the chat" God I wish I could but they have never once responded to me. **** you agl. If this keeps up I'm calling the ombudsman.

AGL are now criminal . Last year my electric bill was $0.75 per day now its $4.30 per day .

Wait time online in AGL's Chat platform hopeless! To 'chat' with a consultant I waited in excess of 90 minutes today and still NOBODY came online to answer my query. Don't waste your time using this method of contact. Beyond HOPELESS.

Great customer service I couldn't ask for better

Signed up for AGL mph and internet last week. When I inserted SIM card ph worked and had immediate internet access. Great however late that day I tried to sent a message and found that my mph no longer receives or sends messages!!! I immediately contacted AGL support and told them my issue. They said the problem was because the tower is down and they cannot do anything until it is operating again in about 2 weeks. The operator was very helpful but said this is an on going issue and has had lots of complaints about service outage messaging not working I now have to wait several weeks/days before my issue is looked. I cannot go to another carrier because I need messages to confirm my mph number nor can I communicate with myGovID or ING or any other services which use massage conformation This is not acceptable AGL should not my using Optus B grade towers as they are constantly down for maintenance My advice would be use another network which has a reliable tower service

My mother is 83 years old and suffers from various health conditions limiting her life expectancy. She recently received a rather high energy bill from AGL and spoke to their customer service agent over the phone. She was informed there is a credit of approximately 300 dollars due back to her but she must 1st make a payment of approx. 641.00 dollars , wait 3 months before receiving the credit. The demand makes no sense : their demanding an old lady to give you her full pension ( leaving her no money for food or medication ) and they will give her a credit in 3 months time! To my horror she was very stressed and paid them the $641. It appears they are taking advantage of an old sick pensioner to feed their pocket by taking her pension when in fact they should have followed calculation : (Amount due - less credit = amount payable) giving her enough money to live on, not threatening to cut her power and take the food from her plate! Before I lodged a formal complaint with Consumer Affairs , I ask them to write to my mother with an explanation and how they will rectify their poor behaviour. This matter has caused a massive amount of stress and she lost a lot of sleep and a trip to her GP. She has been a customer for over 25 years, hence a little bit of respect please! I've been dealing with their incompetent customer service staff whom are coming up with every excuse other than resolving the problem.

AGL changed my solar saver plan and email went to Spam folder. They also added demand plan and reduced solar FIT to 5c. After calling 131 245 to resolve issue, customer service operator tried to do me a favour by switching my plan to 10c with cap on first 14KWH. I asked politely why the demand price added to my plan and how to remove it. She explained this was Energex issue and I'll be charged to put a request to remove it. When I didn't initiated it then why I was put on demand price. AGL needs to waive off the Energex charges or absorb the costs. This is sneaky tactics as demand charges money goes to AGL not Energex. Lady become agitated when I asked I have to switch providers and discuss with friends and family for alternative providers if AGL is not happy to resolve issue such as removing demand pricing, cap on solar plan, offering high FIT. I explained in a polite tone that I appreciate that she is unable to do anything as AGL is not interested in retaining customers. I feel Resolution team is not trained to handle the enquiries or they're not provided with ample resources to understand customer needs.

Very bad customer service. As a beginner with AGL, they did not even listen to my query or concern and the girl whom I am talking with hang up the phone on me. She treated me in a very upsetting way. Not a good start with you AGL.

The Sept 2022 seniors card news letter promoted AGL Electricity "Seniors Saver Plan". The even have a Seniors 1300 call line! They offer $100 credit for moving from another supplier and $25 credit for existing customers moving to the Senior Savers plan. We already get our electricity through AGL so I thought I should check out the discount rate offered to seniors. Yes I am 70yrs old. We when I called the number it turns out that there is NO Senior Savers plan. They have an AGL Value Saver which is available to everyone. This the plan that they put you on if you ask about their promoted seniors plan. I was already on this rate! Seems like false advertising to me! Also watch out for the new "demand" pricing, you can pay 44.9c per kwh between 2pm & 8pm on weekdays, on this plan.

Amy from customer service team excellent service 👏 👍 great asset to the company. A very happy individual who infectiously makes you happy and cared for over the call 🤗

Accepted my request & now it’s been cancelled….wt?

The electricity team are very good, left me a instruction note on my door after the connection. My gas meter have some issues previously therefore the connection has been delay but the gas team are equally good too !

I was an easy sign up process and everything that was promised was delivered on. Thank you AGL.

CHANGED TO AGL ABOUT 4 WEEKS AGO WAS TOLD PRICES WERE STABLE AND NO INCREASE WAS TO HAPPEN,.AS THE PRICE RISE WAS AT THE1st OF AUGUST SO I CHANGED SUPPLIERS. THIS MORNING I RECEIVED A LETTER FROM AGL INDICATING THE MY CHARGES WERE TO CHANGE AS YOU CAN IMAGINE I WAS THRILLED TO THE BACK TEETH WITH EXCITEMENT. I WOULD ADVISE ALL PEOPLE TO GIVE THIS COMPANY A WIDE BERTH AS THEY ARE VERY SHONKY AND DECEPTIVE NOT TO BE TRUSTED AT ANY PRICE. THEY DONOT EVEN RATE ONE STAR, IF YOU WANT TO BE RIPPED OFF, OPEN AN ACCOUNT WITH THIS LOW LIFE OF A COMPANY.

On AGL moving page on the top of the page as I was signing up there was a commercial saying 100 dollars for your connection from rent.com which I never got I understand I have to speak to that company but you got understand that that advertisement was on your web page I am very disappointed if rent.com can't produce the goods as in advertise false slike fake advertising on your web page as I'm signing up with AGL I'm trying to say it's on agl's website and I'm very frustrated when a gel told me that I need to sort it out with rent.com all of a sudden another company is involved but the commercial is on agl's website 1 star half of star no star . I am very disappointed in the professional professionalism in commercialising so this is the commercialising manager that's up the webpage next time you want to do a deal with friend come and get paid for it but we don't as it AGL customers.