Called up last week when my boiler packed up! They were able to come out within 24hrs to investigate and return the same day to fit the part. Great service and competetively priced. Thank you!

I would highly recommend to STAY AWAY from this company. They tried to add an extra £416 plus VAT to my settlement figure, this was not written into my signed contract. They say they sent a letter out in 2020 (COVID times!?!?) to notify customers of this, but I never received this as I would have cancelled immediately. Within this was a Restriction Release on the land registry that was placed on my house. This is absolutely ridiculous to add these fees and restrictions with no proof of delivery of the letter. You would think if they are adding £416 plus VAT to contract cancellation fees they would send this via tracked delivery to provide proof of delivery, but this was not the case. Fortunately for me I don’t accept bull****t or cons and fought my case. After various emails to Haydn (who was very helpful btw) all of these charges were removed from my account and I have now settled and finalised the contract as per the contracted settlement fees written in to my signed contract. Also they never contact you to arrange a service. When I first took out the contract a Hassle Free Boiler van and engineer used to arrive and do the services. This didn’t last long. They now contract this out to local engineers. It would be cheaper to do this yourself and save on the monthly fees. You would expect from paying £30-£40 a month they would contact YOU to arrange the service but they expect you to contact them. I assume they hope you don’t, as this costs them money to arrange an engineer to come and do the work. Previously this work would have all been in house and would have not cost them any money as the engineers were employed by them, which was when they used to contact you to arrange the service. It is amazing that when you cancel your direct debit they ring you within a day or two to rearrange payments, but can’t actually pick up the phone to arrange their contractual obligations of SERVICING YOUR BOILER EVERY YEAR. It doesn’t state in the contract they will do this UPON REQUEST. From their records my boiler has been serviced 3 times in the last 7 years. This company is dodgy if anyone has any issues these are the directors details (found in the public domain of companies house and the FCA website. (Google helps ;) ) •Unfortunately HassleFreeBoilers has flagged my review, so Trust Pilot have asked me to remove the directors details, which is strange as you would assume directors would like to hear the feedback from there paying customers. All information that I posted. that I have now removed to keep this review online, can be found in the public domain on Companies house and the FCA Website• I would also recommend checking them out on the companies house website (they are now classed as the KOZE GROUP http*s://find-and-update.company-information.service.gov*.uk/company/08357963/officers) (remove stars *) and the FCA website, (Reference number: 811281) as I’m not entirely sure they are regulated to conduct this type of business anymore (but feel free to check yourself) https*://register.fca.org*.uk/s/firm?id=0010X00004AWFzcQAH#what-can-this-firm-do-restrictions. (Remove stars *) Don’t accept anything that is not written into your initial signed contract without PROOF! I hope you don’t have the misfortune of ever having to deal with this company, but please heed my advice and learn from the lessons I have learnt. Also always contact via email so you have a record of what is communicated between both parties. LET US SEE IF THEY REPLY TO THIS VERIFIED REVIEW ;)

Got my service booked in with Sarah over the phone which we do each year, can't fault them

Always happy with the customer service from hassle free boilers. Emma was very helpful arranging my annual service

Had Justin out to do my service on my boiler today and top service as always, so helpful and very polite. Quick to get in touch to organise as and when it suited myself.

Good service from call with Sarah and engineer. The engineer quickly got the boiler working leaving a happy household!! Thank you

Spot on dealt with jaccob. Very helpful would highly recommend using these. Y they called hassle free

My annual service was due, got in touch and spoke to Sarah. Pleased as managed to book it for my chosen day. Great to deal with.

The call to book in my annual service was hassle free, I spoke to Sarah, who managed to get an engineer to fit around my work, all in all 10/10

Great customer service, great to deal with and Emma is exceptionally helpful!

My annual service was due so got in touch. Spoke to Sarah who managed to get it for my chosen day when off work. Great to deal with.

I’m a long standing customer of HFB, my recent experience could not have been better. Their response has been prompt, courteous and helpful at a time when reliable heating has been vital. Thank you HFB

I’ve had so many issues with my boiler, never managed to get it solved as quick as today. Thank you so much to Tyrone! He was so helpful and I feel at ease now that I’ll have no further issues with the boiler. 10/10! Great service!

Always a smooth experience. Thanks Emma for arranging my appointment this year.

Spoke to Jacob about a problem with my boiler and he was very understanding and patient when trying to help me

Quick service from Jacob over the phone who helped me with my boiler. Thank you Jacob.

Jacob provided brilliant customer service over the phone.

i had a problem with my boiler the other day and i spoke to jacob over the phone who was very helpful and friendly

Jacob communicated very well over the phone with my while I was having my boiler repaired.

Thank you to Emma for being so professional and helpful