Great customer service, i was a bit worried when i first took out this contract due to the length, but now i am so happy to know my boiler and heating system is covered for the foreseeable future, thanks again, and the customer service team is also incredible, i always get through to Jacob who is great

I’ve been having issues with my boiler for some time now and a lady called Phoebe answered my call and got my an engineer booked for the same day! Thank you!!!

My boiler broke down today and a lady called Phoebe answered the phone. She was polite and helped get an engineer out the same day! Thankyou Phoebe!

Phoebe was so helpful today. She was so lovely and helped me get my service booked straight away. Great company and well worth the money!!

Thanks for the help with our boiler problem today Jacob

Great company, recently had some great customer service from Jacob. thanks again

My advise would be to stay clear for this company. I had a conversation with Jacob this morning with regards to our boiler. I also called a week prior, I was told that I would get a call back. Me and Jacob had back and forth heated discussions, I found him to be very unprofessional in his manner. We have been with this company for several years, and because of I’ll health and financial constraints we could not keep up. We now have a payment plan in place, our boiler has broken down, they said, because of the level of arrears, I will have to pay £300.00 for them to come out!!!. They have no empathy at all.

Hassle free boilers came out to complete a service on my boiler. The engineer was professional and I would like to thank Jacob for arranging the appointment in a swift manner.

Experienced great customer service from Phoebe today. She is a lovely and polite lady. Would highly recommend Hassle Free Boilers

Thank you Justin for a clean professional job and Jacob for arranging will highly recommend!

We had an engineer booked for a service in January all went well, arranging was no issue and engineer was fantastic!

Recently arranged a service through Sarah and it was really quick and easy. Very happy!

Had an account issue and also needed a service on my boiler. Spoke to a lovely man who listened and dealt with my query.

Annual service took place last week, all went well and very professional

Had no hot water so called up, had an engineer the next day great service.

Great service, been with them for a few years and always been amazing!!

I would highly recommend to STAY AWAY from this company. They tried to add an extra £416 plus VAT to my settlement figure, this was not written into my signed contract. They say they sent a letter out in 2020 (COVID times!?!?) to notify customers of this, but I never received this as I would have cancelled immediately. Within this was a Restriction Release on the land registry that was placed on my house. This is absolutely ridiculous to add these fees and restrictions with no proof of delivery of the letter. You would think if they are adding £416 plus VAT to contract cancellation fees they would send this via tracked delivery to provide proof of delivery, but this was not the case. Fortunately for me I don’t accept bull****t or cons and fought my case. After various emails to Haydn (who was very helpful btw) all of these charges were removed from my account and I have now settled and finalised the contract as per the contracted settlement fees written in to my signed contract. 
Also they never contact you to arrange a service. When I first took out the contract a Hassle Free Boiler van and engineer used to arrive and do the services. This didn’t last long. They now contract this out to local engineers. It would be cheaper to do this yourself and save on the monthly fees. You would expect from paying £30-£40 a month they would contact YOU to arrange the service but they expect you to contact them. I assume they hope you don’t, as this costs them money to arrange an engineer to come and do the work. Previously this work would have all been in house and would have not cost them any money as the engineers were employed by them, which was when they used to contact you to arrange the service. 
It is amazing that when you cancel your direct debit they ring you within a day or two to rearrange payments, but can’t actually pick up the phone to arrange their contractual obligations of SERVICING YOUR BOILER EVERY YEAR. It doesn’t state in the contract they will do this UPON REQUEST. From their records my boiler has been serviced 3 times in the last 7 years. 
This company is dodgy if anyone has any issues these are the directors details (found in the public domain of companies house and the FCA website. (Google helps ;) )
Peter Richard Randall or 
 Graham Geoffrey Weir 
 Phone 
4401285703940
 Email is first name, full stop, last name, followed by hasslefreeboilers dot com. ;) I would also recommend checking them out on the companies house website (they are now classed as the KOZE GROUP) search Google for “companies house” and search for “hassle free boilers” or “KOZE group”. and the FCA website, 
(Reference number: 811281) as I’m not entirely sure they are regulated to conduct this type of business anymore, but feel free to check yourself, search google for the “FCA” website and put in the reference number above. Don’t accept anything that is not written into your initial signed contract without PROOF!
 I hope you don’t have the misfortune of ever having to deal with this company, but please heed my advice and learn from the lessons I have learnt. Also always contact via email so you have a record of what is communicated between both parties. LET US SEE IF THEY REPLY TO THIS VERIFIED REVIEW ;)

Stay away from this company. A scam. Been a customer since 2015 as it is to dqmn expensive to leave. 3k with 1 year left. Having issues every 3- months with boiler. Heating ls breaking down. Mamy times they can not 3ven find me in their system.

Had a breakdown company came out and fixed it lightning quick. Thank you so much!

I received really good service from this company. I got through to Emma to arrange for a service on my boiler. Emma was really helpful and got me sorted quickly. I would certainly recommend.