Quick and efficient service, thank you

Great service - Aifa organised the repair very efficiently & engineer came out and sorted the issue completely.

Quick and efficient service throughout. Aifa was great in getting someone out to help ASAP and thankfully I wasn’t without hot water for very long. Would recommend

Spoke to a lovely lady called Aifa. We spoke about her new puppy. She was really helpful and the hot water is back on!

Had a breakdown, called in and spoke to a really friendly gentleman called Tyrone who got an engineer out the next day, with the issue all resolved.

Great company. Got my boiler fixed and hot water back up and running really quickly. Customer service was excellent and their engineer was very professional and went above and beyond.

So I started with enq to the company in JANUARY 2021, I was advised by their team to apply for a green homes grant, this would mean a £7500.00 green homes voucher for A air source heat pump and boiler. The advisor knew I had no heating or hot water. Fast forward there were several mistakes made in the quote from Hassle free, it needed hto be revised 3 times, needed to stick with the company if not I had to start again. I had to continually fight for them to update the errors with weeks of waiting between and constantly being told they were not wrong (they were). Finally end in sight I was told all along that once voucher through it would be fitted within 2 weeks. Well beginning of June it was through. Still NOT FITTED 8 Weeks, I have been with NO HEATING OR HOT WATER for nearly 9months. I posted on their face book page, amazing someone came round to measure? But really didn't know what he was doing (he was asked to do as prev appointment cancelled) I was asked by him to remove to post as his director was not happy. I AM STILL WAITING FOR EVEN A DATE FOR THE BOILER TO BE FITTED. I WOULD NEVER RECOMMEND THEM DO NOT USE IF YOU ARE IN AN EMERGENCY

Hassle Free Boilers are undoubtedly The Worst Company That I have ever dealt with. The initial installation 2 years ago was done so badly we were left without hot water for heating and showers for 3 Months Mid Winter. Grants (The manufacturers) Engineers had to fix the complete mess that Hassle Free Boilers had done. Yesterday their engineer arrives to do a routine inspection and ensure the boiler is working correctly. Matt spent 2 hours working on the boiler which had been working perfectly. Now , We now cannot have a shower for the water initially warms up for 30 seconds before going cold. Complete Incompetence. We are on a Friday and You Can Not Phone Hassel Free Boilers. All the management and staff are hiding behind COVID so that the lazy lumps don't have to do the work the supposed to do!! A perfectly Running Boiler has now be stuffed up by their Incompetent Technician. The Grant Boiler unit is great but please don't get Hassel Free Boilers to install and maintain it You Will Regret it Paul

Pier and Aifa were both extremely helpful and made my whole experience with hassle free utterly painless. Pier walked me through the process to fix my boiler step by step over the phone and was extremely helpful and patient. I could not recommend their service more.

Great service and supports our business very weel

After having a discussion with Hassle free boilers I am very confused as to why a big company would only pay 2/3rds of on invoice and no VAT for damage caused by their engineer to our property.

I have been working with Aifa from Hassle Free Boilers for a while now. Her communication skills are excellent especially between engineer and customer. Hassle Free Boilers require you to have high consistent standards within a very tough industry. Making them one of the best in their field. The other members of the team I have had dealings with have also been excellent.

Tiok them over a week to contact me after first meesage left via telephone. Once i did speak tobsone one they were lovely but then pasted me on to another company and after 3 days still waiting to for phone cqll to arrange to get boiler fixed. NO HEATING NOW FOR 10 day and still waiting.

Jacob was fantastic in responding to my emails and did very well in trying to get the engineer to repair my boiler. He is an asset to the organisation. Thanks Hassle boiler

Great company to work with. Jacob is very quick to respond to emails and communication is very good 👍

I've been working with Hassle Free Boilers for a while now. Aifa Hart is excellent at organising workloads and liasing with customers enabling us to complete work smoothly and on time. She always responds promptly to emails and is a credit to her company.

Been working now for a few months and must say one of the best company’s to work with. The staff are fab always there if I need them Never to much Hassle!! Aifa knows her job total asset to Hasslefree Big shout out to her Jacob and Tyrone have been great with me to Looking forward to many years with Hassle now Thanks for the welcome stay safe guys And thanks Sam for calling me wouldn’t of happened without your call

Have worked with Hassle Free Boilers for over 6 years now. They have always been professional and reliable. Tyrone, Sam, Jacob and Aifa are excellent, nothing is too much trouble.

I’ve been working with hassle free for some time now I deal with Aifa Jacob and on the accession with Sam if I’m on site and need something authorised for additional work I have no problems it’s all done straight away very helpful when speaking to them all round great experience and look forward to our continued relationship

We work closely with hassle free boilers. I must say Aifa is a great asset to hassle free boilers, she really is a great communicator in getting things organised quickly and without much fuss. We've also had dealing with Jacob who is equally efficient and helpful.