Do not deal with this company. For a boiler that should cost you about £2000, it will cost you roughly £6600. Dont be fooled by their service plan which is included, if servicing hasn't been done, they will credit £50, which is a joke as no one would service a boiler for £50! Please note should you want to settle early, you have an extra £500 to pay for admin/early cancellation & restriction release fees. A complete con and sadly it is those of us who are struggling in the first place, who take something like this out.

Excellent service, had an issue with my boiler not starting up. Spoke with Jacob who had someone out next day who managed to fix it, thank you.

Thanks to Tirone who took my call and arranged for an engineer to sort out our boiler during this cold spell promptly and hassle free. Great service

Thanks Tyrone. So pleased with your service.

I called after waking up with no heating, Tyrone was very helpful and arranged for a plumber to come out and fix it. Thanks Tyrone.

Really helpful young man on the phone . Think his names Tyrone . Great customer service

Tyrone was so helpful when my boiler broke, thank you tyrone

Had a problem with my boiler rang up and spoke to Tyrone he was very understanding and sympathetic! After being on the phone for such little time he had assured me that it would be fixed ASAP! Tyrone did not lie as he had sorted the issue the next day! I am very happy with the service I received and feel Tyrone should be rewarded for Great service like this, thanks again Tyrone!

In a service and repair contract. Beware, they do not do the annual service unless you spend weeks harassing them. They do not return phone calls and do not reply to emails. Nothing but hassle. This is blatantly stealing money.

From almost the very beginning of our ordeal at the hands of Hassle Free Boilers on 27th November 2021, I indicated that I would be asking for a daily compensation rate of £100 for every day I was without heating/hot water. I received not one single comment or objection to that amount. I never had any realistic expectation of achieving that anyway, but I'd hoped that it would be an incentive for HFB to get the boiler installed very quickly, for, on the basis of my experience with them 2 years previously, I was concerned that we going to be vulnerable during the whole Christmas and New Year period, and, as it turned out, that is exactly what happened. Nothing but empty admissions of liability and false promises. Furthermore, the 23 emails I received from HFB, attempting to coerce me into buying a boiler, where I had no responsibility to do so, was nothing short of harassment on an industrial scale. I brought this to the attention of Jacob Pyatt in writing on several occasions, but he offered the pathetic explanation that it was because the company had my email address, and I should just delete them. However, they just kept on coming, and I kept all of them. I was not very happy with the derisory and insulting offer of less than £9 per day for 40 days, when it should have been 47 days anyway, and I made a counter-offer, which I considered took account of all the issues which they had so cynically and callously neglected. I requested £50 per day, which reflected not only the time 2 vulnerable and elderly pensioners were without services, but also the terrible danger we had been subjected to, and the constant lies and deceit we had to endure, plus the total inconvenience and upset to our lives. I also requested excess energy costs of £570, which was an amount over what I would normally consume in both gas and electricity during the same period, which I could prove. In the 47 day period I had consumed 4117 kwh of electricity trying to keep us warm, and I sent the details to my landlord, including a photo of my electricity meter with an up-to-date reading, which he passed on to Pyatt. However, it had no effect. I also claimed 4 payments for missed appointments on 16th November, 14th and 16th December and 28th December, also ignored, and finally I claimed a £10 payment for each of the 23 emails on the grounds of harassment. In fact, I considered my offer to be quite generous, under the circumstances. The reply I received was utter silence, and Pyatt subsequently replied to my landlord, with not a word from him (Pyatt) to myself since. Again, I have recounted the pure unembellished facts, astonished at the despicable and disreputable behaviour of such a company. I will finish with just 2 words: "CAVEAT EMPTOR"---buyer beware!! You have been warned.

My husband has had nothing but issues with this company. They installed a boiler incorrectly and we was left without functional heating for 3 years. They now want £4000 for £2500 worth if work. These people are cowboys and what they do and service they provide is criminal.

Hassle free boilers are amazing it’s been a pleasure dealing with them especially Tyrone who couldn’t have done more to help me.

Excellent 5star customer service from Tyrone.

Hassle free did take the hassle out of my boiler problem, emergency issue no heat, Tyrone was helpful friendly and professional. Quickly took responsibility and really helped resolve my issue. Well done.

not the best of service ,if boiler breaks down over the weekend there is no support so you have to email and wait till monday .at the moment they only have one company who deals with the problem North west Gas ,and they dont come out out straightaway.my advise is not to become their customer ,They have completely finished the phone service,so there is no way you can speak to anyone about the problem

I have found myself without any hot water and an impending visit from my in laws this week. I contacted Hassle free Boilers and spoke to a lovely man called Tyrone who was so helpful and was able to get things sorted for me straight away. Thank you.

I have a new baby and was suddenly left without hot water and heating, Tyrone was so helpful and got an engineer out that same day to make sure me and baby were with heating and hot water by the evening. Thanks Tyrone.

Great service, Tyrone was a pleasure to deal with from start to finish. Always on hand to answer questions! Highly recommend.

I’ve been with hassle free boilers for 4 years now and haven’t had any issues with them, I recently had a problem with my boiler that was resolved swiftly by Jacob who had great communication.

Through such a stressful time during this Covid period I have had nothing but stress, when my boiler broke that was the straw that broke the camels back. However when I called up hassle free, Jacob was my customer service advisor who solved the issue promptly and made what would’ve been a stressful situation into a quick and easy fix.