I inadvertently bought an incorrect spare battery for a current model stick vacuum cleaner from Better Batt after being misled by the vacuum retailer. Better Batt offered me a full refund without service costs after they were unable to offer a replacement. The Company's online rep Shine was most helpful, efficient and understanding. I highly recommend this company for your battery needs.

They promise a 400 day money back guarantee with a complete refund but when the wrong item was returned and in the original sealed plastic sleeve because it wasn't compatible they refused to issue a complete refund for the sales taxes and the shipping. They refused to acknowledge the search function on their website is faulty and showing the wrong product which created the issue from the beginning. They kept going back and forth with different staff members jumping in into the chat without showing the courtesy to admit their fault. The chat was ended abruptly when one of "their bosses" joined in. I contacted PayPal regarding the issue and they refunded the rest of the amount they withheld. This company is a BIG JOKE and should not be operating in the Australian market. They are trying to make a dishonest buck by making mistakes and not admitting their fault.

The service was excellent when purchasing and after I realised I did not need the battery it was no problem to return it. Staff were fantastic , friendly and polite. Will definitely use them all the time.

From my initial purchase to warranty support. Better Batt have made my experience nothing but easy and great. I cannot recommend them enough, amazing service. Please don't change Better Batt.

I ordered a battery for a Lenovo laptop which, no fault of Better Batt, proved to be the wrong one. They made the process of returning it for credit really easy and processed the refund in a timely manner. I have used Better Batt previously and have always found them good to deal with.

Better Batt was very professional in handling the return of a battery that did not resolve the problem with my computer. A full refund was provided.

This company showed its commitment to service, by promptly responding and offering me assistance on a technical problem encountered after purchase of a laptop battery. It turned out the problem lay with my charger and not the new battery.

Very professional in handling my issue. Very understanding and respectfull. Will definitely come back for more.

I ordered a battery which I, later that day, found I did not need. They answered my email saying the would refund my money which they did immediately

Great communication all the way through. They let me know when I was enquiring about a product that it was on back order and wouldn't be in store until the following week. Once I ordered they sent me updates regularly and then posted promptly once it had arrived. Best customer service!

Very prompt & pleasant responses from the staff at Better Batt (after ordering a battery which was on backorder), which along with the very quick shipping, I was very grateful for.

Ordering procedurewas straightforward. Communications excellent

thank you for the follow up and the professional service. The batteries are safely installed in the units. It’s been a pleasure doing business with you And your company.

Great customer service with a prompt reply to my query

Awesome customer service <3 Items came faster than said

Good service good product arrived on time, battery and charger working perfect thanks

Quick, accurate response and follow up to email enquiry. Helpful lady when placing phone order. Very easy and straight forward. 🍄

I had a query on my order which was promptly answered, also my order has now arrived and is exactly what I had ordered, not like some other on line stores recently. Strongly recommend Better Batt and will use again in the future when needed. Cheers Steve

Quick delivery of my order (HP computer battery), packed carefully to protect it in transit

Failed to deliver and then insisted it was my responsibility to chase down the courier company as per their T&C's. Think you'll find under Australian Consumer law that it's the responsibility of the sender not the customer to do tis - irrespective of whether it's in your T&C's or not (which by the way, makes your T&C's illegal under AU Consumer Law) They said they would have to wait until it's delivered before they can provide a refund! (oh the irony) . Had to state that this will be passed to the Office of Fair Trading before they would agree to a refund.