I made an order then realised I needed additional items. I called and my first order was cancelled and I placed a second order. My first payment was refunded promptly and my second correct order arrived within a few days. All round great service!

I ordered two items. One arrived. I sent one email to inquire, received a prompt reply and now have Australia Post tracking information. All good. Quick and efficient.

Gave lots of good detail about how to test the battery When they saw it was a manufacturer issue they refunded with no issue

Better Batt's service is without a doubt world class, and their customer service is second to none. Excellent after-sales service. Excellent price/quality ratio.

Good customer support

Because I ordered the wrong item, I was satisfied with the exchanges service. They even referred me to a different source who had the exact item in stock. Excellent customer service

Batt gave me an alternative source and it was simple as ABC. Really appreciated them giving me an alternative source rather than a fob off (which would normally be the case). They have helped me in this manner on a number of occasions, I'm very impressed with the work methods and customer service. Ken

Elcana from Better Battery was helpful and followed up on delivery

The team at Better Batt were very helpful and professional, Thankyou Tony.

Elcana was great to deal with when I had a faulty battery. She made the whole return process very simple and took ownership of my issue. I never felt in the dark at any point. Issues will happen but what's important is how companies deal with them. In this case Elcana and Better Batt did a great job. I would have no issues buying again from Better Batt.

You seem to be doing all you can to keep your customers happy.

Great responsive and quick service. I was impressed with the returns service as I ordered the wrong product, quick and fair. They even provided a referral to an alternative supplier with the correct part in stock.

My product bought from Better Batt was jammed into my letter box damaging the product, After copying the Delivery Services websites Damaged Goods Procedure and sending it to Better Batt Team along with photos of the damaged product, the Better Batt team got onto my case pretty much straight away via Email. Unfortunately, had to wait for my replacement product to arrive but, Can only say Excellent service from Better Batt

I had an order pending with Better Batt and wanted to add an item. Not having it in stock, BB sent me links to 2 other firms (presumably competitors) that might be able to help me - and one could, though at a price somewhat higher than BB's.

The person I communicated with provided a very straightforward process to sort out getting a replacement for a defective battery. A no-hassle approach makes me a happy repeat customer.

Without a shadow of a doubt, the service from Better Batt is WORLD CLASS. Johann was brilliant, prompt, and his customer service was 2nd to none. I've been in video production for 45 years and reliable batteries are an absolute must. I wouldn't go anywhere else.

Excellent website. Prompt dispatch. Fast delivery. Well packaged. Helpful, prompt support. No quibble replacement if item faulty (previous order). Excellent follow-up support. Not OEM, but close enough imo. Excellent value for money.

Good advice on part needed, great follow up and customer service. Would use again in the future.

I have had a Canon IXUS digital camera for some years now and I really liked it for its compactness, ease of use and that it took good 'point and shoot' images. However the battery failed and I was unable to locate a replacement from the larger camera shops, but I was referred to your shop. You had a battery in stock and while I am yet to pick it up you made the search so easy, so thank you very much.

I was happy with them and would recommend them to anybody else