Rectifying my error immediately without any additional expense. Thank you for listening

First class delivery of both information and product.

Great wines, good value. Excellent service & communication. 10 out of 10

Laithwaite's claim that for a little extra expense a better quality product is available not limited to any area, can fully endorse that claim. I have been a customer for many years and only once have I had cause to return a selection, and they met their claim of no quibble refund. Excellent time and again!

Prompt and wines are great.

Ease of ordering with very helpful advice. Delivery was split into two. Both packages delivered promptly and well signposted. All that remains is to open a bottle and enjoy!

The wine was a bit too sweet for my taste

Great customer service. Prompt and great offers.

Wine arrived when promised and was carried into the house which was very helpful.

Wine on time as always.

My Wine Guide Tony is both knowledgeable and patient. He has trouble pinning me down sometimes and I’m not always ready to order but his friendly attitude never wavers.

Really helpful not only with the order but also recommendations.

I just love my wines from Laithwaites. I look forward to the box arriving and getting to sample a new wine here and there along with old favourites (especially if it is on the patio in sunshine). The fact that if I dont enjoy a wine I can get my money back for it is a real bonus but to date I have not had an unenjoyable wine

First you are treated as an individual, not just as an entry in an order book. Having a personal wine adviser sounds grand and could be a completely empty ploy by the company. Calling Nick is not like that. Sometimes I call him. Sometimes he calls me? We chat and an order may or may not follow. I can’t remember the last time I bought a bottle of wine anywhere else. I’ve not needed to. I know I am one of thousands of customers but the service remains personal, prompt and efficient.

Written by Ian Walker I ordered the Argentinian Malbec mixed case. When it arrived 1/3 of the bottles had been substituted from the details in the magazine. Out was one wine that I specifically was looking forward to and replaced with one I had drunk previously which wasn’t to my taste. I spoke to Phillip, my wine advisor and he explained the discrepancy and rectified my missing wine situation like a dream. Well done to him. However if something in the magazine has changed its bottle variety it should be flagged up pre order so any one purchasing is notified. To quote the late Kinky Friedman, “How hard can it be?”

Always get an excellent service and support from my agent.

Nothing went wrong, it was a rare occasion when I have purchased wines I enjoy from you, as for once they are available.

Doug is always good at recommending wines to me and I’ve never been disappointed. Very pleasant manner always. A pleasure to deal with.

My favourite wine delivered on time!

Disappointed in wine selection for price.