The switch was clearly explained to me and the customer service person was happy to answer all my questions.

Lola saved us money and informed us of a great deal.

The engineer was very plesent and informative

The person who phoned me was polite, helpful and explained everything to me very well.

Why is this person called Nicola phoning me when I haven’t asked for help. I have reported her to the police because as an elderly person I do NOT want cold calls of any description. As far as I’m concerned this is a scam phone call and should not be happening especially of elderly people.

Whilst they were unable to help in this instance they carefully considered our circumstances to factor in our circumstances rather than apply a general view. They were courteous and thorough

Repeatedly calling my 11 year-old daughter on a TPS registered number. I called them this morning to make a complaint and they told me they would delete the number from their system. About 10 minutes later she got another call! I'll be making a complaint to TPS but I figured a review to show people how these people do business wouldn't hurt.

After my elderly father received a call advising he could swap suppliers, which we did not want but as he is very hard of hearing, he inadvertently agreed. When I discovered money had been taken from his account I chased up Utility Discount. Once I was contacted by Jade and explained the situation she assured me it would be investigated. She went above and beyond to rectify the issue and was so apologetic on behalf of the company. Although they were not to know my father's condition and capacity she was so helpful and agreed that in future they will be more mindful when calling elderly customers with offers. I can't thank Jade enough for her assistance and the speed in which she resolved my problem.

Excellent service

The young lady I talked too was very nice very professional and one of the most helpful people I have ever had the pleasure to talk to she explained everything concisely and clearly she obviously very good at her job and puts people at ease. Very good experience.

😇🐕‍🦺 5star Service. Very pleasant and helpful Lady ☺️

Extremely poor service by this company. 1) Received a text message from them today (24/05/2024) stating my energy switch is going ahead. I cancelled it with Utility Warehouse on 23/05/2024 of which ibreceived confirmation from them and my current energy supplier. 2) The call handler, Paul refused to allow me to finish a sentence and thought he knew it all. Said I should get my facts straight. He refused to listen and was sarcastic and laughing at me so...Great service! This company recommended me to Utility Warehouse and after the energy switch was blocked they then contact me with useless information. Jobsworths!! Edit: Update (30/05/2024) I received a mobile sim in the post at the weekend. Today I received a letter confirming my services switch (energy, briadband and mobile) is going ahead. Utility discount didn't cancel the whole account as requested. I called Utility Warehouse (custoner service is very good) they cancelled the services before I get charged for them. I called Utility Discount and asked for my calla to be listened to because someone clearly hasn't done their job thoroughly. Another call handler who speaks fast and seemed in a hurry to end the call. He was new to the company so he said so some leeway is needed. I asked for an email so I can state my grievances in writing becuase apparently rhe manager was "too busy" to talk to me. I lost brain cells talking to representatives of this cheap deals outfit. I'm done. I'll put it in writing and they can please themselves.

Very helpful staff especially Jade who I have phoned 3 times

Excellent kind and efficient

Great customer support and easy to understand

Great company, really helpful and supportive! Extremely approachable and not pushy which is important! Overall a great friendly company! I'm up and running, the transfer seems to have gone smoothly Upto now, I'm just waiting on my previous mobile phone company to stop sending me threatening letters, hopefully this will stop soon! All in all I'm very happy with my new supplier and hope to remain as happy after the 12 months contract ends, fingers crossed it's a positive outcome and I stay with them for years to come, thank you very much xxxx🪼🪬🧿🙏

I was very impressed because it did not take long and I did not have to do anything.

Gareth was excellent. Very polite and very helpful. Very good customer service.

Don't know how to submit meter reading when on a smart metet

George was very professional, friendly and knowledgeable. Very good customer service experience!