Oliver Cousins made the card integration a super easy experience. Very patient and a nice sense of humour. Great service.

Diego me resolvió el problema muy bien y fue muy agradable

The staff member was very supportive and helpful throughout the whole process running me through the steps as we went.

Mohit was excellent. Helpful and grasped my issues straight away. Thank you

Zara was very helpful in resolving the system issue we faced every time we turned on our system. She guided us through the process efficiently and ensured everything was fixed.

Dear Mohit I want to extend my sincere appreciation to Mohit Francis for his exceptional service and support this morning. His patience, professionalism, and in-depth knowledge were truly commendable. Mohit took the time to thoroughly explain the till system, ensuring that I was comfortable navigating it. He addressed every issue we faced with calmness and clarity, making what seemed complicated feel simple. His ability to troubleshoot problems efficiently and patiently guide me through solutions reflects his strong expertise and dedication. I genuinely admire his technical skills, problem-solving approach, and willingness to help without hesitation. His support has made a significant difference, and I truly appreciate his efforts. Thank you, Mohit, for your outstanding service!

I honestly don’t know where to start with this company… My family opened a restaurant and we enlisted Epos Now to provide our POS system, card payments etc. After the initial signing up, I can honestly say that every interaction with this company was excruciating. Their POS system just didn’t work, was incredibly slow and the training / customer service was just terrible. Unfortunately, as we’d signed up to a 1 year contract, we couldn’t switch to another provider. I spent hours of my time on the phone to EPOS Now and we just never got anywhere with them. Things got worse…their card payment terminals were completely useless and didn’t allow us to take group card payments from customers splitting their bill, whilst at their table. Instead we had to go back and forth to the POS till. We cancelled using their card machines, returned all their devices and even paid a cancellation fee…but we were still charged £50 every month for a year. I tried endlessly to obtain a refund and even though EPOS Now admitted they owed us in the region of £450…they just gave excuses and never returned our money. And for the sake of my mental health, I gave up trying and closed our chapter with this god awful company. Unfortunately in the end we had to shut down our restaurant anyway. But during the year that I had to deal with EPOS Now, I cannot explain just how traumatising I found dealing with them. Their equipment and systems don’t work and they’re just out to rob their clients. I have never had such a bad consumer experience. For what it’s worth, we did switch to DOJO for our card payments…and they were exceptional (quite the other extreme!). Dojo card systems are perfect, never failed us and amazing customer service. The hospitality industry is a tough environment to work in, particularly in these harsh economic times. But please don’t make your lives any worse by having anything to do with this company.

What went wrong??? The question is what went right? Absolutely NOTHING, I wish I'd never ever signed with this incompetent company, don't return my emails or calls as they promised, phone staff English embarrassing told after 8 months trading thata feature on the terminal is not available, in hospital for 3 days as a direct result 😕 of this incompetent company told lies after lies...what more do you need, I know I am not the only one!!!! Give my money back or I will haunt this company until I die, what is your address so I can send this crap back. You can't destroy me, I am only a small food truck making enough to trade each day, I DON'T draw any wages

Joke company. Pray on small businesses then send invoices over and over again even after youve left. When you can the person you need isn’t in. Definitely 100% would have this company at all costs. Shopify POS is 1000x better anyway. Why am I getting emails saying I’ve paid for the protection plan when I’ve left over a year ago?

I have been working with Kayleigh LaCasse for the last few sessions and now I won’t work with anyone else. He seems to know a lot more than anyone I’ve talked and what questions he can’t answer he looks into so he can help me with the problem in our next meeting. At one time I was thinking I made a mistake getting this system but thanks to Kayleigh we’re getting the kinks worked out. I can’t thank him enough for all his help, kindness and patience.

The service was fantastic!

JO was great very helpful

Mohit was very helpful n fantastic.

Very careful with deatails, and his advice was really helpful.

Emily was very knowledgeable and patient, our issue was complex with a business in Ghana and the CEO in New York. Emily was patient and listened to our complex situation. In the end , she solved all our issues . EPOS is lucky to have staff like Emily.

I was extremely happy with how quickly Keir dealt with my issue and communicated the positive outcome.

This platform isnt what use to be! Always problems with the website. Always problems with the custumer service. always problems with the back office. Also they have overcharged my bussines multiple months. Dont use them wont recomend them even if is the last system on the market, I rather go back to pen and papper. Rangel G

Satisfactory service Good customer relation

Mohit great service

Mohit Francis fixed everything that needed fixing and he did it all on one call and in a timely matter. Great job Mohit Francis!!