Thanks to Vineet Skaria In 2 days I been dealing with setting up the till adding all the staff on my new till and telling me all about it and how to do or work on it . I am very happy with the service from Vineet . Thanks again.

Muy bien, Samiha. Mostró mucha dedicación y paciencia hasta resolver algunas dudas y problemas de acceso al sistema. ¡Gracias!

Thank you to Kaya for being patient to take the time to talk me through the issues.

A very professional company generally - still developing, but focussed and really good. Emily Humphrey, the Training Consultant, has been absolutely brilliant - very expert, professional, and patient. Dr Clive Grace O.B.E. Chair, Olyfo Group

Alejandro was very patient and made sure that I was sorted before we signed off. A simple fix when he explained what the problem was.

I was amazed at the efficiency of EposNow Service. From the moment I signed in, I had experts from EposNow ready to train me and answer my questions. They are the best in my own opinion. Thank you Efpos now.

GETING SOME MOVEMENT FORWARD

I am beyond frustrated with Epos Now and their customer services and complaints dept. I’ve been charged for an app I DE-INSTALLED back in May, despite being charged continuously for it since November 24. When I reached out to their complaints team, they refused to refund the charges. Instead, they offered me 3 months free on another app. Fast forward, and this month, they've charged me for that app, despite their promise that it would be free for 3 months. I’ve emailed them multiple times, both to their customer support and complaints team, and have received ZERO response. It’s incredibly frustrating to deal with a company that takes your money immediately but refuses to resolve any issues. Their customer service is absolutely appalling, and I would NOT recommend this company to anyone. If you're looking for good customer support and fair treatment, do yourself a favor and avoid Epos Now.

I am one of their user. I made referral months ago. They promised to pay me and they never paid me. It is impossible to reach them out. I reported them to BBB and they promised. Looks like I will have to sue them for the referral that I never been gotten paid.

I spoke to Sami Gonzalez and she was very patient and helpful. She resolved my issues and was professional, polite and friendly throughout our entire conversation - which did take some time!

Mohit was very knowledgeable , pleasant and quick . If we had a direct line to him would always call him direct

John solved my issue in under a minute, excellent customer service skills ansd spoke in a friendly and proffessional manner

Siro siempre estuvo pendiente de todos los avances, nunca nos dejo solas en el proceso de adaptacion a la plataforma, todo es muy rapido con ellos. Estamos muy contentas de haber escogido Eposnow

This really good experience

They are the worse I ever seen in my 35 years been in business I will not trust this company and their product I do not to put bad review on any one but this one ohhhh my GOD I am so frustrated with my case it has been almost a year and they have my money and the pos this company they are really bad I am going to get an attorney It has been long time I never asked for merchant service and I made it very clear to the sales man theifs

GARBAGE SYSTEM, AND EVEN WORSE CUSTOMER SERVICE CARE! THEY WILL SEND YOU THINGS YOU DID NOT REQUEST AND TELL YOU THAT YOU HAVE TO PAY UNTIL THE CONTRACT IS UP. ALTHOUGH SENT BACK DEVICE DURING CANADA MAIL DISRUPTION, I STILL HAVE TO PAY FOR DEVICE. LOTS OF TIME WASTED WITH CUSTOMER SERVICE AND STILL GET NOWHERE MOST CALLS. GO WITH A DIFFERENT COMPANY !!!

Epos is such a wonderful company. 10/10 customer service. I first of all spoke with a lovely lad called Louis, he was so helpful with top-notch banter. It was like chatting with a friend I’d known for years, can’t fault you. I had the biggest smile after talking to you. Followed on by Nathan who was equally as helpful, I did experience some difficulties on my side (being a first time business owner I was a little like a headless chicken.) Nothing was too much trouble, he offered so much support, above and beyond. Between signal issues and a couple of phone crashes/phone calls coming through, he was so patient and efficient. Made me feel at ease and again to reiterate, nothing was too much trouble. After a rigmarole of back and forth (all my side with different companies etc) I finished the day with a breath of fresh air named Emily. Again, very helpful and had me giggling and ending the call feeling refreshed with a smile on my face. I will forever be grateful for these three voices at the end of my lifeline (my phone) I’ve said it to you all, and I’ve said it again, you truly have been angels! You have exceeded my expectations and I highly recommend. Especially these three! Thank you again!

I had an issue that I had to sort out, and Mohit Francis was a great help. He took the time to fully understand my issues and addressed all of them in turn, never once seeming dismissive. He's a credit to your team.

I was ready to leave Epos Now after experiencing a month of poor customer service, but then I was connected with Ryan Firth. He was incredibly helpful, resolving everything quickly and efficiently. The level of customer service he provided was second to none, and he took care of all our issues promptly. I’m grateful for his support and the excellent service he delivered!

So far every time i approach the team with any question, they were very patient to guide me thru things or fix it on my behalf, knowing I am a picky customer, Toby Naulls and Megan Guthart were outstanding thru the whole interaction. Looking forward to continue this good relation.