Excellent service!

This company tricked me into getting a insurance with them, ppl becareful of them sending u letters stating your insurance is about to cancel WHEN U DON'T HAVE A INSURANCE WITH THEM!!! the rep didn't even explained this she jus tell me she'll renew it for x amount without actually letting me know I didn't have a insurance with them, an they reps are rude an disrespectful! This company needs to be reported!

This is a great program.

After receiving my letter in the mail from US Home Guard about my home warranty, I called and spoke with a representative by the name of Kayla about my options. After she explained the services and the amount of coverage that I’d be receiving; we decided that the platinum program suited me better. Following the selection, she went even further and helped me receive a first time home buyer’s deductible, which really was a help. Everything about the process was extremely pleasant from the knowledge of the representative to the information of the service that the company provides. Not to mention that the pricing is within reason for the amount of coverage that they have to offer.

Veronica in customer service was great she made sure that my refund would get to me immediately. The warranty doesn't cover outside of the home like septic tanks but cover so much on the inside it is a government approved warranty. Thank you Veronica for your great customer service. Have a great day

explained everything & were great

Very helpful with information getting account set up. I was in a hurry and agent was very efficient. Happy so far

The gentleman's that I spoke with was very helpful and explained so much to me. They were also very patient with me because I was unsure if I wanted to go with her plan. After explaining it to me over again and gave me more details about the plan I felt much much better.

Thanks for your help.

Easy getting rates and making a decision to go with US Home Guard.

Costly, but in the long run I think it could save me money. If you have it you may never need it, but it gives me the security of knowing if something does happen I will have the coverage to have it repaired or replaced.

They were very efficient. If they gave you at least a day to check if it fit your budget I would have given them 5 stars. However the agent I spoke with was able to find a plan that worked for me. I feel great knowing my home’s systems are covered.

Phone call very reassuring. Flexible pricing most appreciated from one living on Social Security.

The Representative while speaking with her via telephone.

Emily was really nice. She explained everything to me of what this home guard was all about. Things that I didn't know wS an eye opener. I needed this coverage being on a fixed income and disabled. She talked me through everything that was covered and all. I find this really a necessity to me. Thank you Emily McCarthy you were great.

This is the first time I'm using this company . I got a letter from this company.so I pray it works out.

The associate was exceptional in explaining the coverage and answering my questions regarding the policy.

I had a good experience with you, the guy was so polite and helpful.

The Customer Service Rep(Craig) that I spoke with on 4/29/2021 @ 3:31pm eastern time was an absolute poor reflection on this organization. I was prepared to discuss with him my reasons for canceling my policy when he decided to verbally attack me because my response lacked the luster he was in search. To make a long story short anyone with the minuscule customer service etiquette that “Craig” displayed on this date should really rethink his/her profession. Craig to answer your question I would NOT buy this policy or anything else from you not even “2021 BMW with or without a warranty “ That you mentioned. The young lady that I spoke with a few days ago mentioned that this company was 30 + years old, but if you continue employing individual like (CRAIG) the future doesn’t look very promising. US Home Guard , thank you for the opportunity to share with you my experience with Craig, whom I pray is not a manager or a leader in any capacity of your organization. All the Best,

Dishonest, items were removed from my contract