I'm especially thankful that you were able to get the price down to fit in my very tight budget. I also appreciate the clear enumeration of my benefits and what was covered.

The Salesman was very nice and explained the home warranty thoroughly

He was so helpful and patient throughout the whole process. Very kind too!

Thanks for your help!

A month after submitting a claim and checking in with multiple follow-ups, I was told that my claim was denied - I would have never known this if I didn't call in to check myself. The representative said it looked like someone meant to call but they just never did. The claim denial is based on Home Guard deciding this was a pre-existing condition, which is not the case, as I provided documentation showing otherwise. Useless to have this home warranty if they will not provide coverage.

We called customer service and the man was rude. I asked to speak to Maya or Calla the two people I spoke to prior and he said they do not work there. I asked about our coverage and the customer service rep. said that we will not be covered fully based on what name brand we have so now I'm worried about this coverage.

The rep that we spoke with was so helpful and knowledgeable. He was able to give us fast and efficient information.

I never received my policy to review. I want to cancel my policy as soon as possible

Extremely knowledgeable in all questions I asked about service and procedures. Asked why the competitor seemed to be several $100.00 cheaper. At this point We were delighted to notice the very professionalisms of US Home Guard who in no way spoke down on the competitor no way to place the competition down, however they were Understanding of the differences IN the price. The supervisor even helped to drop my monthly rates to an amount that was comfortable to my budget. I would give US Home Guard more that just five minutes and see they you will be getting the best service for you money! In my experience, I highly recommend this home warranty. You get what you pay as well perfection services!

The person that helped me was very cordial and professional. His explanations were very plain and to the point. He answered any questions I had without hesitation. Thank you so much for everything

I have been receiving notices since I moved to my HOA. I finally made a call and was greeted by a courteous representative. She explained to me every plan, cost and exactly what would be covered. At first I was hesitant but as we continued our conversation, being an investigator by profession, I did my due diligence and this company has great reviews and satisfactory clients. I agreed to sign up and waiting for my documents.

DECEPTIVE MARKETING MASTERS! STAY AWAY!!! This company sends out EXTREMELY threatening letters with pure intent to scare unwitting consumers into contacting them to buy into their scam. Bold black text like "FINAL NOTICE" and "HAVE NOT CONTACTED" and "CALL IMMEDIATELY" and "FINAL ATTEMPT" and EXTREMELY URGENT" and "IMMEDIATE RESPONSE REQUESTED" are part of the scam. If their marketing practices are so underhanded and deceptive, then imagine how terrible the actual company is!!!

Customer service was rude and sarcastic just because I wanted to cancel service. Clearly just want people’s money. Edit: the representative was not professional. I stated that I did not need this service because I am renovating my home and will be replacing my appliances. His response of “you’re replacing everything in a $60,000 home” was rude and insulting. He compared my decision to buying a new car and dropping the factory warranty and then hung up. And then you leave a message on here stating that this is professional and polite? With no option for me to reply. Thus I am writing this edit to bring clarity to this situation. When I am treated poorly simply because I do not choose to pay you for your service, I can only assume you care for my money more than me which explains my second comment in this review. You may consider adding a “reply” feature to these reviews to more easily gather honest feedback. If that is what you desire.

Looks like a scam! The business model of this company is super dishonest. They will send you threatening letters appearing to be from your Warranty Company to trick you into buying their products. Don't fall for it, stay away!

Exelent service

Were very friendly and and responsive

Great customer service. Very informative and helpful in the decision of renewing home warranty. Thank you.

Everything was good on my trip it was smooth no problems

Representative on the phone for the company was really professional and explained everything in detail

We thank your company, for a wonderful product