Arnel - great experience , very helpful

Arnel tried very hard to assist me

very professional and knowledable 10 out of 10 on both

Had the pleasure of having served by Justine, who was a great help, I am very tech illiterate and i even frustrated myself on my silly questions, however Justine went above and beyond and ended up asking me to share screenshots on my computer so he could help me, he ended up doing it remotely and solved my issue. Thank you mate ticket number, I-18022040

Arnel was very patient with me and very helpful

RE: ticket , I-17984447, we had a loss-of-service due to a bank transfer (NZ account to NZ account - a normally instantaneous transaction) not being picked up and applied to an hosting and URL that became overdue. After multiple phone calls, Gedeon stepped in to resolve this issue. three stars for the overall experience but five stars to this officer who quickly resolved what had been a five-hour/two-day journey.

Donnalou was awesome in quickly getting to the bottom of my query.

I am writing to express my dissatisfaction with the website design service I purchased from Crazy Domains last year, which cost over $7,000. Unfortunately, the website has not been operational for more than a year. Initially, I was pleased with the assistance provided by Manilyn, but I have not heard from her since, and I assume she may have left the company. My subsequent interactions with Deniel from the Web Design Team and his team have been highly frustrating. Despite numerous attempts to resolve the issue, the website remains non-functional, and I have not received any meaningful support. This experience has been disappointing, and I cannot recommend Crazy Domains to anyone. The customer service has been poor, with a lack of transparency and an inability to follow simple instructions. I have found your hosting services to be non-competitive, with frequent spam issues. I have been patient and silent for a long time, but sharing my experience as a valued client is essential. I hope this feedback will be taken seriously and lead to improvements in your services.

This review would have been a 1 star from the live chat, but in a rage I ended up phoning up (which had no wait times) and speaking to Paul ticket no I-18007458, what a complete 180 in conversation, super friendly, explained to me what had happened and even offered a satisfying fix. Could not recommend Paul's help enough. I really appreciate it :) Customer Service done right!

My representative was knowledgeable and prompt in informing me how to resolve my issue.

Arnel was very helpful with fixing my ongoing email issue.

James was efficient in his responses and was able to answer all my questions. I was very pleased with the outcome.

Thank you to Jazzver, they did very well and fixed my DNS issue for me

I received some very misleading advice via the Live Chat which created some stress. After being sent down the garden path I called the Crazy Domains phone support and was helped by Gideon who provided stellar service in finding the issues and making the required changes. Excellent work Gideon. My ticket no I-17986956.

Great Support

Phone call dropped out after I had explained what I needed. I called back and was half-way through explaining, again, to the new agent, when Gedeon called me to say that he had finished doing what I needed.

Edshandy, was very helpful and polite and took control of the situation. The problem is now fixed. Thank you very much

easy and fast service from Jane

Jane is the best

GEOFF was prompt in helping and was knowledgeable. He seemed courteous too. Problem was solve easily. Thanks Geoff! Angel