Smooth, every time I use it.

Excellent Great fast service

My goods were not kept in original packaging and were loosely packed and the books were damaged

your UK operations need to pick it up , very slow and too much drama

I decided to deactivate my account permanently. MyUS is a terrible company.

I have never been more frustrated with a company in my life! MY US is an absolute nightmare to deal with. First of all, they charged me nearly three times the actual weight of my item for delivery – complete rip-off. I’ve never seen a company take advantage of its customers like this. Getting in touch with them is impossible. They don’t answer calls, and their customer service is a joke. It’s like they want you to just give up and go away. You’ll spend hours trying to reach someone, only to be met with silence. They use the cheapest courier they can find, and there’s no signature required on delivery. So, guess what? Your package will just be left outside. If it does get stolen, don’t expect any help from MY US. They refuse to refund missing packages or take any responsibility for their shoddy service. Do yourself a favor and stay far away from this company. If you value your money, time, and belongings, find a better alternative. MY US is a scam, plain and simple!

I included and paid for Special Instructions to put a jar of chocolate hazelnut spread in a plastic bag in case it leaked. That was not done and I was not informed that my Special Instructions would be ignored. The jar did leak oil which stained the box it was sent in. Luckily, none of the other items in the box were stained. If the Special Instructions cannot be followed as written, MyUS should check with the customer what to do before shipping. I was never asked about this case and did not find out my Special Instructions were not followed until I got the box I found that the jar was not in a plastic bag as I requested.

The support & follow up is great Thanks my us

The verification of seller invoices was a protracted exercise and the delays resulted in an increase in storage fees. Disappointing to deal with their customer service team.

Good packing, great and responsive customer service, excellent value.

Great turn around time to South Africa and cost effective compared to other carriers

the best shipping company

On Tuesday, February 25, 2025 11:10 PM an employee of my US in the UK cancelled my ship request. I received those presents for my daughter late, last week Friday. Between the 25th & the 7th of March I went through hell. No proper communication, poor - poor feedback despite over 10 emails until Gianfranco from the US team stepped in, escalated the matter and the items were shipped. It was a mess. Check case no. 07216705. It was very unpleasant and disappointing. Please, please improve your services.

My experience is always smooth with no complications. Package arrives, it's in my suite and my ship requests are usually done within 24-48 hours. The live chat is amazing as well.

Tour provide a Good serve!

I liked the new edition of the app of myus, but I didn’t like i couldn’t write the price, in previous edition I had function to write the price but now no. Second I find the Prices have increased and I have to pay two times, at ship request and the second when i receive the item. Thank you

I love MyUs it makes my life so much easier where shipping is concerned. Fast and reliable service and the fact that they do consolidate my goods is a plus. I have another shipping company that I use but MyUs create a different option for shipping my packages where I can choose my own courier service where I get my packages on time at all times.

Good shopping experience

I'm very satisfied, but it would be possible to combine delivery if two different suppliers delivered the goods within 1-2 weeks. That way, only one package would be necessary.

Great service with excellent communication and reliability. The team is professional and efficient, making every request hassle-free. However, the rates are on the higher side, so it may not be the best option for those on a budget. Still, if you’re looking for top-notch service, they deliver well.