Excellent service and great packaging

Still you got great and quick customer service response and that’s what I like

Very efficient and professional customer service. Items arrived well packaged and without any damage.

Great reliability, excellent packaging (packaging has noticeably improved over the past 2 years or so). Everything arrives and arrives in perfect condition.

The way my package was prepared and sent.

Delay in processing

became too slow, too much restrictions on many items specially products have batteries ,and too expensive

Honest company, good service

Simple and straight forward as usual

I just received an email from MyUS paying out my orders to my account including the shipping fees. Not the kind of email I want to read since I've been going back and forth with customer support consultant every week, via Live Chat and WhatsApp, asking why my ship request is still "in process" since 10 February. Every time I chat with one of the consultants, they gave similar canned responses. "Please allow me some time to check with the concerned department, and I will get back to you as soon as I have more information." They lied, they never update me or reach to me. I'm the one chasing them for an update. There are photos evidence of my orders delivered to MyUS's warehouse, so what is the issue holding my ship request. On 5 March, I received an email from MyUS, asking for original merchant invoices which I gave. Finally progress! I checked my dashboard, the status changed to "in review". I was feeling hopeful my items would be released and shipped out soon. Only to receive an email, on 8 March, suggesting that my items were lost (probably stolen) as MyUS paid out my orders to my account. I still don't know what happened to my "lost" items. TL,DR: I made a ship request on 10 February as soon my last item entered my suite. My ship request has been "in process" for days, contacted customer support asking what's the hold up. Every customer supports gave the same canned responses, unhelpful. 5 March, received an email asking for original merchant invoices, feeling hopeful, only to received an email few days later MyUS paid out my orders to my credit account. I've been using MyUS since February 2016, this ONE bad experience made me decide to close my account, once they fully refund my money to my card. UPDATE, 11 March 2025: After receiving an email from Tyler, now I know why my items was "in process" for weeks and customer supports cannot seem to resolve them. It was because MyUS has MISTAKENLY SHIPPED my items to a different recipient. It took them one month to tell me about this, all the while I was going back and forth with customer supports for weeks. Unreliable company, incompetent staff, unhelpful customer support.

It broading my experience And it's Good to give charity.

Great lead time to prepare the package and ship. Excellent packaging.

Customer neglect

A excelent services for many years. Congratulations to all the staff of MyUS.

Great as always get my favourite items from the USA that I can’t get shipped from the stores direct love you guys

I feel like the shipping costs keep rising and rising no matter what I do or try to buy affordable items

This website is a fraud.

The items were packed so has to avoid them being damage and I appreciated that. However, could the consideration be made for multiple invoices be uploaded at a time to the one shipment.

The processing time once the item has reached your office to shipping to me has been great. Submitting the send request has certainly been improved and speeded up. Thank you. It makes it easier to get products that I have difficulty obtaining.

The overall professoinalism exhibited in packing and shipping the items. No damage and no loss of items.