My US is an excellent service which I have used regularly over the past year. Goods arrive well packaged & quickly.

Good service provider

Their Whatsapp support is useless. They ask for information and don't reply. Days later, they reply randomly, expect an immediate answer immediately and closes the ticket. Same for their email, besides an auto-reply, they don't bother answering your specific questions, even when they automatically ship your items, whacking whatever rates and speed they choose (most expensive route to jack up their profits) and don't bother answering queries with regards to prepaying the duties. All in all, after their exorbitant shipping rates, hidden fees, additional DHL clearing fees and customs duties, what started what originally 1/3 of the local cost, ended costing 25% more than what it cost locally. Don't bother using MyUS and save yourself the trouble and cost.

I am very unhappy with your UK site. I ordered perfume from France to be shipped to me, as I have done several times in the past. I do understand if it requires special handling. They notifies me that it could not be shipped out of the UK, but it COULD be sent to a local address, which provided. IT HAS NOW BEEN 1 MONTH, and they still have not sent it to my London address. This delay is ridiculous!

Cost and Service.

A lot of hidden costs i will not use myus again

I've been following up on my last shipment several times and I still can't receive it. Contacted customer service several times and they keep asking me to refer to the courier that doesn't answer their number or return messages.

While it generally takes some time to receive a response from myus.com, I’ve found their cs agents to be consistently attentive and helpful in the past. However, during our most recent email exchange, I was surprised by their change in attitude. They insisted on overlooking my concern and seemed to take a more dismissive approach rather than addressing the issue at hand. Despite my second attempt to get their attention and resolve the matter, it felt as though my concerns were ignored, and the situation became increasingly hopeless. I am uncertain about the cause of this shift in behavior, but it was a notable departure from the professionalism I have come to expect from MyUS.com. I hope this feedback can be reviewed to ensure that such experiences do not hinder the overall quality of customer service, as I have otherwise been satisfied with MyUS.com's services. Thank you for your attention to this matter.

Leslie from complaisance was difficult and is letting me consider to unsubscribe to MyUS and I’m looking into alternative options to your services

Good service

As always, fast, efficient and always reply if help is required.

Still no response, I need the top mamagemt to interfere and find a solution for buying from Movado given all tue invoices and still refused.

The best service provider

The responsiveness and attention from your customer service team were commendable. They were quick to address my queries, which I greatly appreciated. However, I was less satisfied with the guidance provided for optimizing my shipping costs. Despite specifically asking whether my shipment could be split to reduce costs, I was informed that it wasn't possible to do so. This was frustrating because when the shipment arrived, it was in multiple boxes, which suggested that a split could have been feasible. Had I been advised accordingly, I could have significantly cut the shipping costs. For future improvements, I would recommend that your team not only respond to direct inquiries but also proactively offer solutions and advice, especially when it comes to cost efficiency. This would greatly enhance customer satisfaction and make your service more appealing to cost-conscious clients. Thank you for considering my feedback. I look forward to seeing how it might be implemented to improve the service experience for all customers.

The speed of DHL delivery and package thru Fiji Customs, with COD at destination.

Good services

First time it was deliver in less then a week

My items are always shipped and delivered on time .

It has been amazing working with MyUS. The only issue that is bothering me is the policy and guidelines related do lithium battery 🔋 perfumes shipping.

MyUS is a very good company that provides excellent customer service. My interaction with Aseel was great. Highly recommended.