Tried to arrange another appointment with this company after there incompetence and put a review of my experience on here and the manager sent me Good morning Please remove your unnecessary review and we can rearrange your appointment Many thanks Lorna Bignall Property Manager Basically if I don’t take my review down I won’t be seen goes to show how useless this company really is when they deal with there own mistakes do not use this company

Filled my mailbox up with unwanted leaflets

After moving abroad we entrusted our flat to Northwood to manage for us due to obvious logistical hurdles. We have lost thousands of pounds in just a year and a half of using Northwood. We have never had our flat vacant longer than 2 months, yet somehow they took 8 months due to incompetence, lack of any effort what so ever to market the flat and their contractors damaging the property. The photos and description made it look and sound like a dark dank dungeon and they cut holes in the bathroom ceiling for new spot lights, leaving the old light holes open until the tenant asked if they would repair, over 6 months after the old lights were removed. Once we finally got a tenant they left within a matter of months due to Northwoods incompetence to deal with a water leak from a neighbouring property and absolute refusal from Northwood to get involved when a neighbour removed the bushes from our private garden, removing all privacy from the road. I suspect the neighbour was annoyed with the lack of maintenance from our garden but as Northwood were not managing or maintaining our property as we employed them to do, it resulted in criminal damage. The tenants move out this week and the flat is still not being marketed yet which will result in even more costs for us. They do not respond to emails for weeks and only after chasing them, there is never anyone available to speak to if you call and the promised call back never happens. If this is how they treat their landlords, I cannot begin to imagine how badly they treat the tenants. AVOID! 

I've been in the property business in the Basingstoke/Reading area for 47 years, yes that's right we first started letting property in early 1977. As you can imagine I have had "some" experience of dealing with agents for buying, selling and letting over the years, so I believe I have earned the right to comment. I have been using Northwoods in Basingstoke since about 2019 when I moved all of our rental properties to them having exhausted my patience with several other agents for a multitude of reasons. Since then I have found the Northwoods staff to be very professional, helpful and honest in all my dealings with them. In that five years plus I have never had any issue that couldn't be discussed and cleared up, as you would expect in any business relationship. In addition, to date I have not had any complaint from any of my tenants, with whom I keep good clear lines of communication and so would know very quickly if a tenant had a problem. All I can say to Northwoods Basingstoke is; Keep up the good work, you're doing a first class job.

Rude, immoral, unprofessional and greedy agency. Worst of all, they ignored bullying compliants against their employees. A company as this that tolerates harassment shouldn’t continue to exist. Take your money and business else where.

Just bought a property and Northwood were the letting agent so we though we would just go with them to continue rent but they decided to convince my partner and persuade her into a guaranteed rental contract but not telling how much money they would be taking off us. So they currently take quarter of our rental income for doing nothing absolute scam of a company I recommend you find a better letting agent.

The house of my dreams came on the market and I needed to sell my house quickly to enable me to put an offer in. Sam from Northwood Denton Burn came that same day to value mine (the only agent in the area able to). Sam was like a breath of fresh air and so friendly. He guided me through the process and made me feel so comfortable. My house went live the next day and was sold by day four. Just amazing. We hit a problem when my onward purchase fell through as the sellers pulled out! A special thank you to Sam, Leanne and Sadie who were always there to provide help and support and literally saved me from a breakdown! All the staff were always so friendly, helpful and professional and really cared. A lovely touch was receiving a bottle of wine and a new home card on completion day. Northwood came as a recommendation to me and I would not hesitate to recommend them to others. First class service from people who really do care.

Carys Lock was fantastic in both her professionalism and personality. Everything from meeting her to getting the house sold was a breeze and such an enjoyable experience. All the people who work in Northwood are lovely and very helpful and I do recommend Northwood Estate Agent.

After many years living as a Tenant of Northwood, I can, hand on heart, honestly say they are the rudest team I've ever had to deal with. They lie about not receiving emails, they don't follow up on complaints within the property without chasing them. They don't respond to Sunday calls, if your heating breaks down or your boiler goes on the blink! The staff sidetrack their responsibilities and a lady in the Nottingham branch called Dawn is horrendously rude! If i spoke to people in my job the way she did, I'd have been sacked. Treating tenants like 2nd class citizens does not sell your company well at all. Bring back Marriotts... who were so lovely and sorely missed. Avoid like the plague if you can and save yourself, find a better agency.

Hello, I am Wendy and like to thank Karen from Northwood who assisted us to acquire mattress in our flat rented through them. The request placed was dealt with very quickly..I appreciate the speedy response and action.

The worse communication and I will be avoided them at all costs going forward. Absolutely, all over the place, no processes or anyone even remotely happy to help, they just want your money.

Our 18-month experience with Northwood Aberdeen was awful beyond words can describe. As new international students who arrived in the UK in January 2022, my spouse and I were desperate to find accommodation and settled for an old, poorly insulated apartment managed by Northwood. Initially, Northwood was responsive to our inquiries, which is why I gave them two stars, but the subsequent experiences were terrible. Our troubles began when we discovered a crack in the kitchen window. After reporting it, Northwood concluded we caused the crack by installing an adhesive blind, demanding we pay over £200 for a new window. Despite our explanations and the contractor’s confirmation that the blind couldn't have caused the crack, Northwood remained adamant. Things worsened when we sought to move to a larger Northwood property, a 2-bedroom bungalow nearby. The viewing was unprofessional; the agent was preoccupied and dismissive. Despite this, we applied, providing comprehensive documentation, including my husband's payslips and a reference from his manager. I also provided my upcoming employment details and a reference from my future manager. Surprisingly, Northwood insisted we needed a guarantor, despite our clear financial capacity and rental history. Reluctantly, we provided one, but then they absurdly requested a landlord reference from themselves, delaying our application because our property manager was on leave. After repeated follow-ups, we were finally informed the apartment was rented to someone else, indicating Northwood’s apparent unwillingness to rent to us. As we searched for other apartments, we faced more issues. We needed a landlord reference from Northwood for a new application with another agency. Northwood refused unless we gave a one-month notice to vacate, even though we were only in the application stage. This seemed like targeted discrimination against us as immigrants. Forced to comply, we eventually secured a new apartment elsewhere, without needing a guarantor. Before leaving, we hired a cleaning company and documented the apartment’s condition, which had normal wear and tear. The only significant damage was a fire-grazed kitchen hob. Northwood had 31 business days to dispute our deposit but waited until the last moment to claim the entire £495 deposit and demanded an additional £200 for damages and cleaning. This unprofessional behavior was rightly timed by the property manager the night before his three-week leave commenced leaving us without anyone to clarify our doubts. We provided evidence of the apartment’s condition and the mould issue, which Northwood had ignored, but they rejected all our proof. We took responsibility for the damaged hob and made a reasonable offer through Deposit Scotland. After months of silence and deadlines passing, Northwood eventually claimed the entire deposit, suggesting they were doing us a favour by not asking for more. Our prolonged struggle with Northwood was exhausting and felt deeply discriminatory. This detailed account aims to warn potential renters. Northwood Aberdeen seems to prioritize landlords and lacks respect for tenants, responding to emails at odd hours and openly discriminating without accountability. Now, living in a new apartment managed by a different agent, the stark difference in treatment is clear.

After being hung up on the first time, the lady who answered the call the second time was rude from the start. She offered little to no help and sounded like she really did not want to be there, awful experience. I've never experienced this with an estate agent. First time dealing with Northwood and I certainly won't be using them.

100% not recommended this company to anyone , Portsmouth branch - ask for all the documents included bank details / payslip which they didn’t confirm to rent the place to me , already to send to them few time and still reply to me they didn’t get it. Just ask for the questions - if the landlord will put the deposit to TDS system , they turn down my application within 5 minutes . Wasting time ! Like many people that have left reviews, be aware of them for the deposit issues.

Absolutely would NOT recommend to anyone. (Falkirk Branch) Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, to damp and mould issues causing illness to name only a few. You have to chase everything as promises to call you back don’t happen, they don’t want to deal with it and can’t get you off the phone quick enough when there’s issues. I could honestly go on and on about all the service failings throughout. Felt forced to accept a ridiculous deposit reduction as I could not deal with the stress they had caused any longer throughout and after the tenancy. Would NEVER trust to rent a property through them again personally.

Very surprised at the reviews, however our experience with the Wigan branch was second to none! We were buying our first house through Northwood and had Kayleigh as our estate agent. We initially were looking at a house from strike and had problems left right and centre. When we finally found the house with northwood, It was a breath of fresh air. Kayleigh made the whole process extremely clear, Kept us up to date with everything and was very responsive when we had any questions. from start to finsh was much quicker than expected, all thanks to the hard work Kayleigh and the team put in for us. Extremely greatful for their time and efforts, we even received a fantastic little hamper with lots of goodies to get us settled in our new home which was just the cherry on top. Fantastic service all around and could not have asked for more!

I won’t go into details about their failings as there are so many, however, just to give you an idea, it was things like not paying the “Guaranteed” rent during Covid, quoting us £3300 for a central heating repair and the plumber we sent round fixed it for £120, but the worst part is when we tried to change agents, as they resorted to blackmail and carried out a forced eviction of the tenants against our wishes and despite one of the tenants being treated for Cancer (of which the knew), let me explain more. After taking the final decision to leave Northwood, we employed a new agent to take over the tenants (switch service), however, Northwood had a clause hidden in the contract so they can evict the tenants before handing the property back, which they again explained this would cost me lots of money to move away, hence I should stay with them. I explained this was exactly the reason that I could not stay with them and even if they offered their services for free, I would still leave as their code of conduct was despicable. I explained that the tenants had done nothing wrong to Northwood and they do not deserve to be punished, but they proceeded to evict the tenants out of spite. I spoke to the tenants to warn them of what was happening and the single mother of 3 children explained it was terrible timing as she was currently undergoing chemotherapy for Cancer. I promptly got in touch with Northwood to explain this and that they could not evict them as it was so cruel, but they issued the eviction letter a few days later anyway. I tried to work out with the tenant that they could stay after the eviction notice, but Northwood had this boxed off in their contract also, hence the eviction was carried out. I lost many nights of sleep worrying about the tenant’s eviction and I tried all sorts of options to allow them to stay, but nothing could combat the Northwood contract, even my solicitor explained the contract was extremely unfair as it did not have any reasonable get out clauses, hence there was nothing I could do. So my advice is that you avoid falling into the Northwood trap, as it is literally a trap which will punish both the landlord and tenant should you realise they are not capable of fulfilling a letting service and choose to leave. But more importantly, if a company has staff who are happy to evict a single mother of 3 who is unwell, just out of spite, then even if they were the best letting agent in the world, this totally cruel behaviour should never be rewarded.

Worst company I have ever dealt with, for anything. Used them to sell my house, and had to constantly chase them. (Thorne Branch) House chain fell through just before Christmas and I had to call them 2 weeks into the new year for an update, and they literally had zero clue what was happening. Also told everything was sorted with mortgage for bottom of the chain, only to be waiting 5 days, so I asked my solicitor, and their solicitor was still waiting on mortgage. I questioned Northwood who knew about this and just didnt bother calling me to let me know.

WORST Estate Agents EVER They lie to paying tenants, living with leaks that weren't getting sorted at all. I rented from Northwood for just little over a year and i can honestly say they are the worst out their. Problems from the day I moved in, taking days for replies from Agents, months for repairs and work not being completed and lies within their emails they send. Putting six tenants in a house share at risk of water flooding out of the ceiling near light switches. WOULDN'T RECCOMEND ATT ALL!!

Worst agents I have ever rented through, total scam artists, wouldn't touch them with my own barge pole, never mind d anyone else's, refuse to give information out through fear of being caught out as liers , don't touch them you will regret it.