Delivery, tests result came on time! Great services!

Great service. Always nice and helpful.

The testing result is missing on his test report. The chat support (Deepthi) help me to sort out the problem and re-send the report! Well done!

I did two test and yet to receive feedback on either I posted and didn't get an acknowledgement I feel it is bad for what you collected pay for

Efficient company we used for a PCR 2 day test. Got all the info before we flew so could easily fill out the returning locator form. Very happy, results emailed quickly. Will use again

I have used Rainbow Labs for the day 2,5 and 8 tests required in the U.K. if you’re coming from an Amber country. The tests are easy to use, secure and arrived on time. The turn around on the results is a little bit slower than expected, however when I enquired about the results, I received an immediate response with a very polite customer service agent. The following day I also received an email from Deepthi with the results to make sure I had them. All in all, very happy.

My wife and I order a package with day 2 5 and 8 tests. The results takes always more than 24 hour to arrive to your mail from the pick up time of the royal mail. I think the day 5 test is just a waste of money as I received the result on day 8. Yes the website said there may be delays if you send the test on a weekend but it also says" it will be resulted on Monday". In my case it came on Wednesday, so I feel like a could have kept those 75£ extra.

Thank you everyone Regards

Extremely punctual service. The testing packs arrived before I landed. The results were back in less than 24 hours of me sending them! Really over and beyond what I was expecting. Would definitely recommend and will use them again !

Amazing service. Thank you so much to Chethan for being so considerate and taking time out of his day to help. Quick results and excellent customer service

We are v disappointed with this company. It is impossible to get hold of anyone by phone and , having paid for 2 tests we have only received one. This puts us in a very difficult position given the government guidelines on post travel PCA test requirements.

Excellent service!!

I contacted the company for tests 2,5,8 days. The tests were delivered to the address, but were not received due to my absence. My order has been returned to Rainbow Labs and I got my money back for the tests. I am grateful to the Rainbow Labs staff for their participation in my problem, their responsiveness and friendliness.

Despite good customer service on email and phone, one sample was lost, another had to be run twice, and it took 2+ days from priority posting to results. Whether it's the postal service that is letting this promising service down is unclear.

Generally efficient on order-delivery. But packaging coming in different boxes from different test labs meaning differing rules. I personally mistook an ambiguous instruction the wrong way and lost days while the lab backtracked the result. Consequence then, and since, is a relatively long delay to receive results such that the Day5 Test to release is probably not worth it, (done and mailed day 5, result day 8).

I sent back my day 2 test on Sunday (from a priority post box) and it’s Tuesday evening and I still don’t have a result.

The support I received was thorough and timely and my issue was addressed in very less time. Great effort from them.

I am very happy with your service. I would definitely suggest it to all my friends and family.

Best service! Special thanks to the customer service team!

Really helpful, you guys are doing a great job.