Faline ar D-energi did a great job helping us reduce the energy bills at a key operational depot. Would recommend.

D-Energi have given us competitive renewable energy pricing for the last 2 years. In recent times we have had many issues getting hold of invoices and correcting accounts after they have been billed incorrectly. They have taken large amounts of money via DD and been delayed in crediting this back to us. In the last few weeks we have made 10 phone calls to rectify 1 issue. Most operatives who answer the phone cannot rebill or retrieve documents. The only person who has been very helpful has been Jacob, issued all documents requested and kept us constantly updated until our account has been rectified, great customer service. 1 star for billing process 5 stars for Jacob's service

Quick and helpful response from Jacob to an account query. Provided exactly the information I was looking for.

I would like to thank Vijay for all the help & support given to me reference the Direct Debit issues. His advice & help was very efficient throughout...

Sent an email for assistance with an invoice and it was acctioned very timely by Jacob Lucas

We've been working with D-Energi for a few months and we've had a great experience so far. Their service is incredible and they have a very friendly team. We've dealt with Kendall and she's been super helpful and quick. We look forward to continuing to work together!

Excellent service by Vijay and the Customer Service Team. Always available for queries by telephone.

Always been good service speaking with someone and the prices are good. We're a small business and have been with them 9 years now. Sorted another 2 year renewal this month with Hena, who was very helpful. Will use again.

Our first contract with D Energi ended last month after 5 years. During those 5 years we didnt have any problems and our fixed rates were protected without any increase. We were offered good rates at the end of the contract.Also communication with the account manager was very efficient. Therefore, we decided to stay with D Energi for another 3 years. I would highly recommend this company

We have a third party relationship with D-Energi and can't recommend them highly enough. Always competitive pricing, react quickly to drops in the market and a direct point of contact to ensure any questions answered very quickly. Our account manger Faline always goes above and beyond, and is flexible around pricing structure, always doing what's need to ensure they are competitive for the customer. An honourable mention also to Kendall Marsden, the other half of the dynamic duo who always treats us like her own when Faline on leave.

I would definitely recommend D-Energi! I have two electricity accounts and have been with D-Energi for some years now. It is so refreshing to be able to phone a number and get straight through to the person who deals with my account. My accounts are looked after by Hena Ahmed and she is always friendly and very patient and thorough and I feel always gets me very competitive prices. I will definitely be staying with them! Michael Dunseath The Old Flight House Ltd

Richard and team were kind and patien and got me the best price .

Really good company to deal with, Richard is an excellent account manager.

We have been a customer of D-energi for a number of years now but with the energy market will always shop around when our contracts are due. D-Energi always go the extra mile to ensure we receive the best energy rates available on the market and when I found somewhere cheaper our broker Kendall Marsden went above and beyond to match one of the rates and talked things through with me. Everything is always so easy and they make it so simple and hassle free which as a company you need. Thank you Kendall.

We have recently renewed our gas contract with D-Energi. It was a quick and easy process with very good rates offered. Hena dealt with the process for us and was very helpful with the queries we had. Many thanks!

Jacob Lucas corrected my final invoices to my satisfaction. Although others also helped along the way ( Chris Bell, Joanne Campbell) the accounting service I received throughout my contract was appalling. I don't think I received any bills over the 15 month period where I didn't have to question the amounts. At one point I was almost £3000 in credit due to D-Energi's poor estimating and inability to re-set my smart meter. I finally got the contract terminated early after several attempts to prove that I had been given wrong information regarding price revisions in the event of a large downturn in prices after the Covid and Ukraine crises. Someone in charge needs to get a grip on procedures!

I'd highly recommend D-Energi if you're looking around for a supplier who will provide you with a personal service! I'm a PA and my boss has numerous properties who D-Energi supply. We have used D-Energi for several years to supply these properties. Their customer service is second to none - great communication, really helpful and friendly. All the reps are helpful, and I have had the privilege of dealing often with one particular (Joanne) sales manager there who always helps me in general and with searching for best rates - adding that personal touch, which so extremely needed these days (& non-existent in most cases!). They will always do their utmost to provide very competitive rates :) They are unlike any other utilities company I've dealt with in the past, so they have retained our business over the years - as we have confidence and trust in them to look after us. Their systems / notifications / processes are simple and clear, transparent, very organised and accurate. This takes a load of my mind and keeps things stress-free! (unlike most other companies out there!!) Thank you D-Energi!

We have been a D-Energi customer for many years. D-Energi always go the extra mile to ensure we receive the best energy rates available on the market. Our trusted point of contact is Joanne Campbell, Sales Manager. Her excellent service and support to our Charity is outstanding and very much appreciated by the Broughton House Team.

We have been a customer of D-energi for a number of years now but with the energy market will always shop around when our contracts are due. Price is always a top consideration but customer service comes a close second. We have never been disappointed, the prices received have always been competitive and normally the best value and nothing is too much trouble for our account manager (Richard) Would not hesitate to recommend

I have had my business Gas supply through D-Energi for about 2 years. Very happy with it. I did have a recent issue that I was worried about, but that got resolved quickly and to my satisfaction by Karthik Shankar in the Credit control team. I am very pleased with the outcome, and Karthik gave great customer service. I will definitely be moving my Electricity supply over to D-Energi, once my current contract (with another supplier) comes to an end.