Excellent job billing team and business services. Thanks Ian and Vijay for sorting out the billing query.

I dealt with Jacob Lucas at D-ENERGi who was excellent in helping to resolve an issue with a client's account that was being billed incorrectly. His professionalism and determination to resolve the issue to everyone's satisfaction are a credit to D-ENERGi. Thank you, Jacob.

Jacob Lucas has helped sort out our account which was complicated , he always came back to us quickly and efficiently by email or phone Thanks

So we left a commercial property in June 2023 due to a lease expiry, gave them notice, filled in the end of tenancy information as required but they continued to bill us for 9 months. No-one replied to e-mails nor dealt with it until we forced the landlord to get involved. Really poor and this is the 2nd time it's happened at the end of a lease. They still send chasers etc and all in all it was just a very bad experience. How are you able to sign a contract without any lease information but they require so much at the end of the contract? Avoid.

Have been with D-energi for a few years and initially had no complaints. However, since June 2023 we should have had a smart meter installed which didn't happen and since then had nothing but issues. Customer Services can't even tell me what has happened and I have to keep chasing constantly for updates. Really not happy and going to the energy ombudsman now. Please avoid. Like others have mentioned Jacob Lucas is terrible at customer service

We have been with DEnergi for a number of years. We have two electricity accounts with them. With both accounts they say we have used more electricity than they thought we would use. This caused us to get a government fine. When the first electric contract finished we had more than £30000 to pay in. We accepted this mistake. Now the second electricity metre we are told after 2 years we need to pay in £19000 plus another government fine. I would have thought a broker would look after us a bit better than that. We do send in Meter readings when asked. We have complained and had no satisfaction we have been told mistakes have been made to our cost of £8000 but it is to late to fix it, we must accept this

We have been with D-Energy for a number of years now. Very happy with the service and they offer the best prices.

After a couple of difficult conversation's the team at Drax energy came good now on a shorter term and improved rate well done D energy

We inherited this company from a tenant. I cant begin to explain the stress and inconvenience their incompetence have caused us. After many hours wasted time I eventually managed to get a final invoice from them when the building was sold. We paid it within days of receiving it. However they have now resumed demands for thousands of pounds from us and claiming we are responsible for energy use for building we sold in December. I work full time and have to deal with this companies emails when I get home. Im quite simply exhausted by them and its beginning to effect my mental health. Account no DREF 47896

Never ever listen to D energy agent. They completely mislead you. This energy agent is very corrupt, full of cheaters. They cheat you. They ruined us by persuading us to take their tariff but sucked us. Beware of them !!!

Had a bit of a mix up with meter readings being logged and bills coming out on time but otherwise been a good company to do business with. It's good that there is always someone available on the phone to sort any issues.

Been this company for two and half years. They offer the personal touch that big market players don't seem to as well as ultra competitive prices. Would definitely recommend.

Had a smart meter installed in December, but still getting estimated readings which are very high, Have requested them to confirm that the meter is working, but not getting any response from them, just estimated bill each month

Just renewed my contracts with D-Energi who were very easy to deal with. Prices have gone up,but are more than competitive with other suppliers.

I have been with this company for several years now. They are always kind and polite and you get through to people immediately, very glad I found them as dealing directly with the large suppliers is a nightmare.

Can’t wait until the contract runs out, never been so messed about.

Charged us all last winter despite explaining that property was empty. Changed to British Gas Lite in February this year. Surprise, surprise D-Energi owed us £000’s due to taking money that wasn’t necessary! Chased weekly since February for our refund. Constantly promised refund will be paid, but still nothing at end of August! Imagine if we owed them a few hundred..?! Don’t trust this company… totally dishonest.

Great value and great customer service. Professional and helpful team members. Would recommend D-ENERGI. Acc no. 45236

No problems with using this company, been with them for about 4 years, always someone on the end of the phone and offer competitive prices.

We have been using D-Energi for 3 years now, they offer great service, always get back to any queries really quickly. Faline has been especially helpful. Have got us the best gas prices for our small business in a time when the market has been so turbulent. 5*