Paid final bill 3 years ago. have no account with them. I get a reminder to pay £60 and a threatening letter with a debt collector over this. Have nothing to do with these.

Vastly overestimated by energy bill (by more than 2000kwh!). I get no responses to my emails.

Dodgy company. No one responding to my email. Stolen my money thiefs.

Renault bristol street motors Mansfield Notts Took my car in for central locking problem Don’t think they even looked at it Said they could not replicate the problem So in other words didn’t fix it Someone was going to phone me back but didn’t still waiting Renault specialist but couldn’t find the problem Not good !? Said put a lock on on it might solve the problem But what if it don’t £590 could be a waste of money More important showing me a video of my car Visal health check Telling me to get other thinks sorted out What about my central locking?

so the answer i,ve been given from british gas as regards my credit from bristol energy is simply not good enough,has anyone else who,s been transfered to g/gas from b/e received their credit or is it just me?????

Received a final estimated bill of £1700 to pay within a week, which is an absolute joke and no telephone number to reach them on to discuss this ridiculous estimate. Will have to speak with Citizens Advice to resolve this matter

Here's what happened: Sent meter readings regularly, logging them onto their website via my account online. Yet constantly recieved 'estimated' bills. Last month recieve two emails urgently requesting a meter reading from me before they close. Suddenly, I get a bill for almost £900. Urm. What just happened there?!!

200340637 I absolutely hate this company. We also assumed the direct debit was covering our usage, paid every month on time etc and suddenly the direct debit changed without our notice and went from £60-70 to £200 per month (apparently we were in debt that we were never notified of) I called many times to query this, and was actually hung up on every time! If I had paid around 200 a month since September 2021, through to March 2022, this means I’ve paid £1,407 overall and the last I heard, we only had to pay around £900 for the debt and whatever we used per month… SO, I would love for Bristol energy to explain to me why I have now just received a bill saying I owed £500 and have to pay by June. This makes no sense. We have not used their services since they went bust around Jan/Feb and as far as I am aware the previous debt is paid off- if anything they should owe me money. Disgraceful. Bristol energy will not be getting any more payment from me, unless someone with a tiny ounce of sense can call me and explain the previous bills and payments clearly. I feel they purposely make all emails / bills confusing etc and the advisors were as useful as a wet towel so nothing is ever cleared up. Get bent.

Bristol energy account number 200408244. Welcome letter 02 December 2021 confirming that from 31/12/2021 they are going to be my energy supplier after I got fed up with Scottish Power and applied for Bristol Energy. They continued to charge me £40 a month by direct debit. I was sending them meter readings every month. However after 4 months they sent me a letter saying your supplier is still Scottish Power. The latter was and is still hammering me with 10s of letters of threat and escalated collection as they were charging me too. So I had two mafia companies after me. I wrote to Director Duncan Beatti Scottish Power and other people and complained many times but all fell on deaf ears. Bristol energy did not refund me the collection of monthly Direct debit of £40 although they admitted they were not my supplier. If this is not a theft what do we call it.? They told me we cease to exist and not trading any more and we are going to move you to British Gas. I am caught between these monsters without any fault on my part. These energy companies are not regulated by fair system as corporates seem to have the upper hand in this country. They manipulate and threaten people and get what they want even if it is all a lie and a theft. I invite the director of Bristol Energy to reply to this feedback as I intend to take them to small claims court soon.

Thank goodness this company has gone bust! We took over a property where they were supplier. I moved my own supplier across and we never received a bill from Bristol, despite countless attempts. Finally a demand from a debt collector, OPOS, arrived. We paid the bill via their payments system. Bristol still hassled us for payment, including a shoddy lawyers letter. We sent bank statements along with confirmation from OPOS that the debt had been paid - they still couldn't find it. I told them to investigate internally & not contact us again as it was now harrassment. After 5 months of no contact, a letter from Bristol drops through the door today, 6th May, dated from March yet again a final demand for payment because we have ignored all other requests. All contact details supplied on the letter lead nowhere including a telephone number which is just a recorded message saying they no longer trade so what the point of the letter is, other than to p*ss me off I imagine, I have no idea. I feel sorry for those who may have lost their jobs but I'm glad them and their parent company, Together Energy who have just as bad reviews, are now gone. Two less crooked energy firms to get rid of. I now await the undoubted letter from whoever had taken them over as they will have marked our account as a debt. Fortunately, I don't mind these battles when I know I'm in the right but I feel sorry for people who would feel upset and threatened by this handling of business. Shameful and good riddance!

Paying by DD every month without fail at an amount that seemed typical talking to friends and family, supplied 1- or 2-meter reads over 3 years, assumed DD was covering my usage, should off or should of been near anyway, typical family usage, now gone bust a few months ago and have sent me £3700 final bill to be paid in 7 days, top it off they continued to take my DD even though they said it was cancelled when the new supplier took over, my new supplier has told me not to pay, dispute the amount and was saddened to tell me numerous ceased trading energy companies are inflating final payments it seems as I wasn’t the first today to call and say similar to her.

Basically before they went bust my account was put on hold, because of some issues with the meter readings, basically , the meter readings were written down wrong and were to high, and a new meter reading was booked and a person turned up to read the meters, and my husband stood behind him and yet again he was going to what he did before, my husband questioned it and he went away to talk to his boss and while he was not there my husband took photos of the meters, and the meter reader came back and admitted that he did it wrong, but he did not no that my husband had taken photos, my husband sent the pictures to Bristol energy in December, they confirmed that they had received them, but for some reason something has gone wrong, and Bristol energy administration department did not send the correct meter readings to British gas, but sent the wrong meter readings,so basically my British gas account is still not sorted out, and this is delaying everything, and it is meter reading day, and we are on the priority meter reading list not very impressed with Bristol energy, so no response, from them, this is causing me a lot of stress and anxiety not very impressed with your company,even though it has gone bust , the administrator has not got back to me

Both times I have had to call Bristol Energy I found the call handlers really helpful and were quick to access the information quickly and resolved my problem there and then

They have closed in January and I have sent emails one after the other, I have called British gas they have sent them emails to speed up the process of getting my credit back (£241.29). They are FRAUDS and nothing else. I will take this to court if I have to Bristol Enegry I promise you that!

It was just over 2 years ago my Smart Meters were installed and my In Home Display has shown "Gas Disconnected", I've never been able to get any information about gas usage and have needed to send in meter readings in to get accurate billing. Multiple complaints, and 2 visits by SMS had still not resolved the issue but a visit was scheduled to change the meter but BE went bust 1 week before the scheduled visit. No worries, BE's web site said all visits would be honored but this was cancelled by SMS. Upon being transferred to British Gas I called them and told them of the saga with BE and told to wait 28 days for the accounts to be transferred. Well the magic happened and my IHD is now fully operational without any visit to change the meter. Just goes to show BE's "Smart Team" were not so smart after all

Appaling to the end! No contact to inform me they are no longer in business. NO contact from new supplier to inform me of their new tariffs. I'm not paying for any electricity I've not seen terms for. Take me to court, I've had enough of you energy companys trying to screw me. How can we be expect to pay for something we haven't agreed a price for? Where is our right to shop around for different tariffs?? I don't want to be with British Gas but aren't allowed to move until they take over my supply and rip me off in the meantime. So unfair.

I had an appalling service with Bristol Energy and moved to British Gas. I have a large credit on my account with Bristol (over £600) but i have never recovered that money. Who is responsible for sending that credit to my new provider or is it lost forever. I have written to Bristol about it. They still request meter readings even though they are not supplying me. I do not know what to do as I fear they are saying I have never moved and are taking payments from my credits!

Hi there to those of you who have been reading about the dreadful service from Bristol Energy. Well, it seems things have caught up with them. They've gone bust! Yep, this dismal company has finally chucked in the towel. Poor old British Gas has been told by Ofgen to pick up the pieces. So, with all my issues still unresolved lets see if British Gas have better Customer Services staff. Watch this space. One final thing....I always said Bristol Energy was The Clown Company.

I wrote a review a couple of days ago stating that I moved house in December, gave Bristol energy our final meter readings and was emailed our final bill. We had a credit on our account and the email stated we would receive the credit into our bank account within 10 working days, 10 working days was up on the 19th of January and guess what… no money in my account!! Still to this day.. no money. You lied to me Bristol energy and I will be taking this as far as I possibly can as I am disgusted. When I wrote my review on here a couple of days ago I was left a response from Cara who told me to email them if I wish to discuss… Well yes obviously I wish to discuss.. but the problem is the email provided is clearly not in use because you see they don’t respond to emails AT ALL!!! I have tried twice now with no response whatsoever. Why give me a email if you don’t intend to reply? So Cara.. My account number is below… have some decency and contact your customers about this mess.

I was a reasonably happy Bristol Energy customer until Together Energy took over a few months ago, since then they have consistently tried to increase my DD despite the fact I have a very large credit balance on my account. Each time I called and pointed out the credit already on my account the DD was left untouched. However on the last occasion despite agreeing on the telephone that my DD would remain unchanged a DD left my account on 1st February 2022 £99 more than the normal DD. So despite a massive credit balance on my account Bristol Energy have taken more of my money after going bust! I know Ofgem say our credit is protected but surely Ofgem should ensure that failed companies can't take more payments than that required to pay off anything that is owed. Why should customers be forced to wait goodness knows how long to get their money back? Fortunately I have proof of meter readings going back several months because although the Bristol Energy website accepted my last electricity reading it keeps saying there is a problem with the gas reading. So I gave the reading on the automated telephone line as advised but it still hasn't been updated and emails look like they are being ignored. Note My account number was supplied with this review. UPDATE. I have now been trying for 4 days to submit a gas meter reading to Bristol Energy. I've tried countless times online only to be informed there is a problem please call on the telephone number shown which I do. This automated telephone line seems to accept the number but the meter reading has not updated for days now. Today I received an email from Bristol Energy asking for a meter reading so that they can finalise my account. Having tried to supply the Gas reading both online and on the phone unsuccessfully I downloaded the Bristol Energy app and guess what that doesn't work either! What I did find on the app despite me having a fixed tariff until March 2022 according to Bristol Energy my standing charge for electric is now 40.64pd when both my contract and past bill show it should be 26.25pd my Gas now shows 34.81pd when contract and bill show 20.42pd. Yet another ploy by Bristol Energy to inflate the final bill! The app accepted the electric meter reading but all you get when entering a gas reading is, Oops! Error occurred while performing this operation Please try again later. So basically none of the methods Bristol Energy want us to use to submit a meter reading work. Whats the betting numerous customers get vastly over estimated final bills? As of today 11-2-2022 I am still unable to enter my gas meter reading but somewhere along the line the reading I gave using the automated telephone system has updated BUT the date has not changed so a reading given on the 9-2-2022 says it was given on the 4-2-2022 it therefore looks like I have used more gas than I have and that I have not supplied a more recent meter reading, I suppose this is so Bristol Energy can inflate my usage and try to blame me for not supplying an up to date meter reading! So today I received my final bill from Bristol Energy and as expected they have overcharged my account by £13+ by inflating the standing charge from that which was on my contract and previous bills. Multiply that by all their customers and thats a nice little profit!