Oh dear another company under new ownership that will collapse from within. Have been a customer for a few years but will be leaving. They increase my DD by a third based solely on the last bill cycle no consideration given to the fact it was a three month lockdown period and also the main winter quarter. 1 I suggest they buy a new computer instead of one that has pop up frogs and plays a tune. 2 actually get the usage right I estimate I will use £748 a year which if devided by 12 is 63.00 a month rounded up not £84 as these clowns think, shame but goodbye BE.

This used to be a very responsive service but this has declined significantly over the last year. You are trying hard to return to the high quality customer service. Email responses and payments take weeks to chase up and as a culnerable customer I am glad I have my family to chase this up on my behalf otherwise it would cause me lots of problems.

No customer service. Changed provider after existing deal ended and found better deal. Final read provided end of March, so called a week later as no final bill received and was told to call again after a week. Phoned a week later and was told by an assistant that she was only taking enquiries for someone to call me back within 3 working days. No call after 5 working days, I have always been in credit and they still owe me money, absolute shambles of a company, DONT USE

So slow to reply to emails and also slow to pay back credits when moving because of bad service. 11 weeks and no word back from them. Mrs Woodward

Very please with the service in past 2 years. Also very accommodating when you ring customer service. Have recently signed up for another 2 years.

I telephoned my meter readings to one of your staff and then mentioned that I couldn't do this over the internet as I had forgotten my password. he immediately got to work and sent me a temporary password so that I could pass on future readings over the internet and alter the password at my leisure. A very prompt and helpful young man!

I have been with Bristol Energy for approx. 4 years and in the past have been pleased with the fast response to phone queries but this seems to have changed since they have been taken over/sold the business. I tried calling and left a message the first time, no reply and then managed to speak to someone the second time who turned out to be someone who took messages for Bristol Energy who said I would be called back but call never came. Tried the third time and again answered by someone who appeared not to work directly for them who said I'd be called back. Call never came again so renewed myself on line. Not impressed

Slow in replying to e-mails or not replying at all. It happened to me at least 3 times when you failed to reply to my mail. Not very informative on the telephone when asked for information or clarifications about your services and prices.

Had to wait 5days for your customer service to ring me back so that I could try and just renew my policy on a new tarrif. I think you cannot call that good service, if it wasn’t for the fact that I had so much trouble changing my energy supplier when I changed to you I was seriously thinking of cancelling my policy with yourselves. So if I have to wait that amount of time again I will definitely change my supplier.

Been with Bristol Energy for one year now. Switching was simple, everything has run smoothly with no issues at all. Monthly payments are easy, the interface of the website really good, and compared to others, I’ve found pricing extremely competitive. And it’s green energy. Can’t find anything to improve, apart from going even lower on price!

Bristol Energy used to be a great company to deal with. However, during the last 2 years things have gone downhill. Today it is virtually impossible to talk to anyone who can answer a question. Instead you get to talk to a message taker who takes the details & assures you someone will call you back, but they don't. After a week of frustration I've decided to switch to another supplier.

Excellent customer service Fair and reasonable prices

When your system up and running your not to bad.

The service is ok once you get someone to actually call you back, I waited over 15mins for my call to be answered only to be told they could not help with the query as they were only an answering service and someone would call me back within 3 days.

My bills shot up after around 3 months. I am hoping that now I have switched to a fixed contract, my bills will come down.

I was disappointed with "year 2" renewal rates. Discount for dual fuels removed, and formula for converting gas meter units to KWHs is nearly 1% in excess of some others. Very very difficult to contact to talk to someone who doesn't say "I'll get someone to call you back within 4 days" (and then they didn't !!). Emailing them was no better. Update after reply below: Phone number suggested by Jack is the one that says "I'll get someone to call you back" but doesn't ! I've renewed as I can't be bothered going through all this again. Will take a little time and will probably switch suppliers soon.

Thank you Matt for your sensitive and warm manner and your constructive and clear support and guidance. Much appreciated.

As per the other reviews we have been charged for energy when we have switched to another company. I have called and was told that they will call me back within 3 working days, 8 days later still nothing. We have sent emails all advising to wait 10 working days. no reply. However when we cancelled the DD they were able to send a email with in 24 hours!!!

Signed up about a year ago. A few minor problems in that time with the web site, pass word and similar things. A phone call to them sorted these things out quickly and I might add in a very friendly manner. I did not wait ages on the line either, only about a minute or two. I send in my readings monthly using the App and this works quite well. I do have to get the input date correct or they put in an estimated reading for that month. I changed because it was apparently a better deal but I don't feel that my bills have changed significantly if at all. Maybe I am using more energy and do not realise. I wish that BE would change my tariff automatically to a cheaper one at the end of the contract. Instead, had I not called, I would have been put on to the standard (high priced) tariff. The burden is on the consumer to keep a track of the end of a contract and then deal with the changes. In fact why have a multi-tear system? Why not supply all on the lowest possible tariff? I will stay with BE until such time as they are obviously dearer or give me bad service. I was with my previous supplier for around 25 years but rising prices occasioned the change.

Bristol Energy keep sending bills for unused energy ? Even though have moved over to another supplier ? BE's accounting system is at fault having exorbitant bill's, because of this I cancelled the direct debit with my bank. Having moved over to another suppler (Octopus) my bills are very much lower and simply easy to understand. Caveat emptor of Bristol Energy wouldn't recommend to my worst enemy!