Please improve the feedback provided by your assistants as they just throw info without any further explanation of what to do with it.

I had some difficulty pointing an email at my domain. As soon I could get hold of her, Khrystyna was patient and concise and got me to the root of the problem. I am grateful.

Two data points around the renewal of domain features i signed up for : Negative I sent several emails , and had no reply regarding the renewal of my subscriptions . I followed up with phone calls to the NZ , Australia & London numbers , but there is the usual voice recording with no pick up at the prompts after more than 30 mins wait Positive The live chat is where i had my issues resolved in 10 mins with a live agent .

Very disappointed and frustrated with a total lack of customer service over the past week. Due to a lapsed subscription (my fault) which was overlooked by several days, and needing to renew my subscription for 2 years so I can receive emails again, I am currently unable to access my onlydomains account, and therefore can’t renew subscription. Sadly I have got next to zero customer service in the last 4 a 5 days ie no help via: - numerous emails (including to Lea where I thought I was getting somewhere early last week, but absolutely nothing back from her since) - Ticket ID #3071514 - Chat function on website - Many Phone calls to Sydney & Melbourne onlydomains offices; - Nobody answering the phone (calls ring out) - Request to be telephoned back - ignored. Help, surely this is not hard to fix!

Highly qualified technical support team

OnlyDomain is always available for a prompt response and understand the issue and address it well.

fast respond time

Nice clear easy to use website with the information you need and nothing you don’t. Pricing isn’t set to extract every last cent. FIVE STARS Well done!

Their service is very kind, exact and fast. I have used this company almost 9 years for my small business. But I just don't need any more. So I requsted refund fees. Even though when I leave, they did quick services for me . I will be back when I need you again.

我们已经支付域名注册费有两天时间了，但是至今这个域名好像还没有可以使用，刚才我们联系你们。很高兴马上收到了你们的回复，但是请赶紧解决我们的问题，一般域名注册都是当即就搞好的，不明白为什么你们拖拖拉拉没有能够完成，希望尽快，谢谢

Always block cutomer ip. again and agian and agian. I have tried some hosting company. only Onlydomain have problem. so annoying!!!

ALL GOOD...FINALLY RESOLUTION WAS GIVEN AFTER 15 DAYS OF EFFORT

It was helpful

kind and quick responses. Great!

Great service and patience from Khrystyna Chyr sorting my access issue

i'm thankfull to you volodymyre

Super service, i had problem with my email servers and SSL Certificate,

Almost 3 weeks not able to access my emails, I have paid upfront all the payments, and suddenly 3 weeks it was auto debited, I had to block the transaction, as the merchant was unknown, I have written emails several times but below was the response. Still not able to access my emails. 16 Jan 2025, 02:23 UTC Hello Mohin, Thank you for your email. We received a chargeback/stop payment for the renewal of your business email account, and your account was temporarily disabled. Please contact us if you require any further assistance. Kind regards,

I received excellent customer care from Volodymyr Salovskyi and the customer care team to resolve my request. All customers will encounter challenges using vendor sites, what matters most is how well the vendor responds & resolves those matters; this team stood out in their efforts to understand, their communications & instructions, and in their follow-through.

Khrystyna was very effective, she solved my issue in a really short time