Really great customer service from Valerie who helped me with a resolution very quickly after I made a mistake on my order. Thank you!

I've ordered for a few years and always had great service and received lovely products that make really special gifts at reasonable prices. The last 2 orders I've made in the past month I've had delivery problems with items being late and then missing. Shannon on both occasions was so quick and friendly with her offer to put things right. Both times she gave me two options to choose to from to fix the issue. I informed her just yesterday afternoon that my parcel had gone missing with Evri and less than 24 hours later, she sorted out a replacement and it's with me now. Amazing service, thanks so much!

Product we were gifted has frayed and I emailed customer service. Within an hour of my first email Dorota had ordered a replacement product with express delivery. Cannot fault Dorota’s customer service.

Received my order on time. Great quality and customer service is always happy to help. Will order again! Thank you guys.

Great support from Valerie. Placed an order and had forgotten to put the discount code in, Valerie helped by applying the difference in credit to my account and I'm all set the next time someone has a baby to send a lovely gift their way.

Hi i have recently made a purchase for a jean jacket but I haven’t received any email of proof of purchase they have taken payment i would like to know if this is normal? I dont even have a order number for my purchase

Second time I buy in this website. The toys and the bathroom items for babies are beautiful and super high quality. The personalisation is so beautiful. I am really satisfied.Definetely I will buy again. This time I had an delay due to customs, but customer service (Lawrence) did help me and informed me super fast. Really great online shop!

Paid for next day delivery Parcel still has not arrived 48 hrs later Company should use a different delivery process If I had known they used EVERI I would have shopped elsewhere

I have been ordering from this company for almost 8/9 years now and have ordered a whole variety of gifts- They started as a small company and were extremely helpful and really went out of their way to make the most wonderful personal gifts. Unfortunately, my last order a few months ago was not as good in regards to quality but nonetheless I persevered and reordered a fairly large order of 150 GBP. However, this time I sent the package to Norway. I contacted customer service immediately as I used the page for - My first years Norway and hence pricing was in NOK where it says in huge letters "our packages are sent without invoices so you can send your gifts directly" to check and they told me that they had to attach an invoice on international deliveries. The gift my friend recieved had a 60GBP tolls charge on it, of course for which I have paid for but this is unacceptable based on the advertising and the fact that when I contacted customer service 3 hours after submitting my order to cancel they lied to me and said the order had already begun to be personalised despite it taking another 12 days to leave the country! I paid a heavy import tax, on top of it taking over 2 weeks to arrive to Norway and there has been no attempt to rectify it. I will not be ordering from this company again, their small business ethos is no longer with them.

I am not one for writing a review, but on this occasion I felt it only right to do so. I placed an order and messed up my "message", but as quick as a flash Dorota helped me by completing it on my behalf. That's great customer service. Thank you.

Had abit of a delay with my delivery, not 1st years fault but the courier. I emailed 1st years and recieved a reply very quickly. I had the pleasure of communicating with Valerie who was very lovely. This is not the first time ordering from 1st years. I have a lot of their products and can not fault the quality at all, always my go to shop for my kids keepsakes. I ordered the little wooden bench which is very easy to assemble and sturdy. Thank you so much!

Valerie came back to me promptly with a query and really put my mind at risk Thanks

Excellent customer service. Lawrence was very friendly and resolved our issue quickly and efficiently. Great communication. Thank you

The first tie I ordered from My 1st Years I stupidly ordered the complete wrong size!!! The order was a gift for a forthcoming party so I didn't want it to arrive only for me to have to send it back again and wait for a replacement. I contacted My1st Years immediately once I had noticed my mistake a lady from customer services then emailed me to confirm that they had amended my service. I was impressed with the professional, immediate and reliable service. Great work

Fantastic after sales with customer service. Can’t recommend Valerie highly enough. Lovely business with lovely products. Definitely Recommend ! Danielle

Terrible service. My order never arrived despite them telling me it had been signed for. I tried to complain only to be told I have to take it up as a police matter as they believe it has been delivered? I’ll not order from them again or recommend them. I am still awaiting response of how to make an official complaint and get a refund.

When my items arrived I was disappointed, as a personalised gift box was damaged and a toy that had been personalised the ink has smudged. After emailing customer service, Valerie was so helpful and fixed these issues for me right away. Due to the customer service I received and how quickly it was rectified I will now happily reorder from my 1st years. Thank you

Nice product and quick delivery but i will never buy from this place again. They bombard you with several junk emails every day even after unsubscribing. Surely this company is in breach of GDPR.

I’ve been using my first years for gifts for years. So I was really happy when I recently had my own baby and my friend bought me some personalised items! Unfortunately she had spelled my baby’s name wrong! I contacted my first years and asked if they could do anything for me- Lawrence was incredibly helpful and went above and beyond to rectify this for me despite it not even being their mistake! Excellent customer service. I’ll definitely continue to use my 1st years for years to come!

Great customer service by Lawrence. I had to redirect my order as I wasn’t going to be at home and he’s been really helpful and has done so as soon as I had emailed My First Years. Thank you.