Excellent customer service. My daughter hadn’t received the parcel so I got in touch and Lawrence kindly looked into it. The parcel had been put behind a gate and it turned out a kind neighbour had taken it in due to rain and then promptly gone away for a few days and forgot to say. The dressing gown I sent for my granddaughters first birthday is beautifully made and the personalisation really nicely done. I had bought a replacement which can now go back. Very happy customer :)

Fantastic customer service Valerie couldn’t of been more lovely and helpful to resolve an issue Thank you again!

I had my first (and only!) baby girl in August last year. I’ve ordered a few bits from My 1st Years and they are all amazing. I could spend a fortune with them, but have to restrict myself - my daughter is only 4 months old, she doesn’t need personalised wellie boots yet! All the items I’ve received have been beautiful and great quality. Delivery has been quick and I have received regular updates. Will definitely be purchasing in the future.

Brilliant service and team, Valerie in customer services couldn’t have been more helpful when I contacted her. She replied to my email within minutes and it was after 5pm. Thank you 😊 will defo order again.

I made a mistake in the spelling of a name on a personalised item and didn’t realise until it arrived. I rang the company and actually spoke to a human, Valerie (how refreshing) and as a goodwill gesture she re-ordered my item with the correct spelling and ensured my item was on express delivery. What a fantastic service, will definitely be using this company again and will be recommending them. Thank you so much

I’ve been ordering from My First Years for about 5 years now, for my own daughters, nieces, nephews and friends. Every time a special occasion arises, and people ask us what we want for our girls, we always direct them to the website. The items are always of high quality and the customer service is always exceptional (thanks Aleksandra!). I can’t speak highly enough about this company.

We had an issue with a personalised chair which unfortunately became loose. I emailed my first years and received a swift and extremely helpful reply! The item was a Christmas gift too but the service representative was incredibly helpful and arranged a replacement for us to arrive by express post, to our home address. This was amazing and surpassed all my expectations! I have a very happy little girl! Huge thanks to Dorota, she made everything so easy!

An amazing company . Shannon was exceptional when I had to return an item . Best service I have received in years . 150% customer service. Trustworthy , honest and reliable . I’d recommend this company to the end . 😃

I ordered a personalized gift for my nephew and moments later realized I had ordered the wrong size, After an email from myself I received a reply from Aleksandra and she helped me rectify the issue for the correct size, very helpful. Thank you

Wasn’t happy with my order. Both items came with the personalisation lettering really poorly done. Wonky, not equally spaced, misplaced thread etc. Spoke to Valerie on email who has sent me a replacement. Hoping those items will be of the standard im used to from my 1st years (ive ordered many times before with no issue!) Valerie was friendly and quick to resolve my issue. Thank you.

Valerie was a great help assisting with my order

Great quality products with lovely eco friendly packaging for that "special touch". Top notch customer support from Aleksandra when I made an error in my order. Thank you!

Although I had an issue with my original order I am giving My 1st Years a 5 star review as their customer service was amazing. After receiving my order I noticed some marks on the belt of the cat robe that I had purchased. I contacted My 1st Years on their online chat and the issue was dealt with immediately. I received a replacement robe the next day and it was perfect. The robe was bought as a gift for my granddaughter, it is beautiful.

First class customer service. When buying a personalised gift I mistakenly misspelt the name. Aleksandra was very helpful and even though the item had been dispatched, she corrected the spelling and sent another item out the same day.

Have purchased mumtiple items from My 1st Years and always really happy with the products. Recently ordered a personalised gift and realised I’d made a mistake with the date. Emailed and immediately heard back from Lawrence who had rectified my mistake - great customer service.

I received the activity table, absolutely beautiful. My daughter just loves it. One of the items had a crack on it and I messaged them. Valerie who I spoke with was fantastic and sorted my issue with no problem. I’ve got a few things from this site and will definitely use again.

Had a problem with the hinges on toy box I bought for my grandson for Christmas. Contacted them on 27th Dec. Lawrence emailed me back and replacements arrived with me on 29th. I was kept informed of what was happening constantly. Excellent service,

I ordered hooded towel for my baby, in pictures it was dark maroon in color but when it arrived it’s so faded, the quality is not good, small in size, texture and color are not of good quality. Don’t buy it

I have bought multiple things from this company over the years and have always been happy with the quality of their products,Also their gift boxes are perfect for a keepsake box! This time buying from them, I wanted something extra adding to an item which isn't something they usually do but Lawrence was very supportive and helpful in making this happen for me and I really appreciate lawrence and this company going above and beyond to help me produce a product that I wanted! Thank you once again!

Excellent and quick service. Our toy had a problem with the sound box. The email was replied to quickly and our replacement toy arrived the next day. I will definitely be ordering from here again.