Beautiful products, fab customer service

Excellent personalised customer experience, and beautiful furniture. Very happy all round.

Excellent service thank you

We purchased some chairs which were unfortunately marked. However, one phone call to Natalie at the shop rectified this without a fuss. We now have a set of very beautiful chairs. One thing that would improve the experience further would be advice on how to protect the furniture - we have had an independent specialist advise that they need sealing with lacquer to prevent damage as they are in their natural state

Per chance I stumbled on the Cotswold Grey shop in Moreton during a lull in lock down. I noticed a sofa that looked exactly how I wanted. Not yet ready to buy I left the shop. Then lockdown happened again. I found out that they have a website chose my products but then decided to use the chat function to ask some questions. Just half an hour later and with a great help from Aston (thanks mate), a week - yes A WEEK - later I had my sofa delivered, on time by a great, polite and jovial team. If it was just for the service I got that would be it. But they have some GREAT products and will be calling in again when this nightmare is all over.

We received excellent click and collect service and love the chairs!

Great range. Great quality. Thouroughly helpful team. Thanks guys

First Class service and staff. This is an amazing shop with fantastic pieces that are unique and high quality. Staff are attentive and efficient....nothing is too much trouble.

Poor service..2 assistants , no eye contact or acknowledgement as I waited to pay- far more intersted in each other and so, having been ignored for over 5 minutes, I left my potential purchases and left. Rudeness is costly, good customer service is priceless. Shame. Will not return

Brilliant service thank-you

Delighted with my two beautiful and ENORMOUS table lamps and two elm benches. They look perfect, were well packed and delivered carefully by delightful delivery people. Can’t praise enough!

I used Cotswold Grey’s live chat feature initially which was really helpful as I was put in contact with Aston instantly. He we friendly and helpful. He also kept in contact with me via email to keep me updated on my order’s progress. He was super efficient. My order was delivered within a few days, very quickly, my item is also even better quality than I expected; the pictures didn’t do it justice!

Smooth purchase process and great customer service, fast delivery of purchased items (Garden furniture: bench, chair and coffee table), very good communication too. 100% recommended. Excellent value for money.

Beautiful rug, it was difficult to choose which one to buy due to the choice available. Website easy to navigate. Came quickly.

Great service from Thea, pictures look fantastic

I ordered my wife's Christmas present on the phone after she had seen it in the shop. The service was excellent and lady I spoke was very understanding of the need for discretion. We shop there frequently and the staff are always helpful and knowledgeable

Excellent service