Everything with Lucky Rentals was good for us, starting with a really good rental price for our camper-van. Lucky's depot was easy to get to via public transport, check in was a simple process followed by a walk through of the van features with a staff member. The van itself although an older model ran perfectly throughout our trip and was very comfortable to drive and sleep in. When we returned the van Lucky also took us to the airport at no extra cost. Lucky Rentals is a company I would recommend to anyone visiting New Zealand that wants to rent a camper van.

Lucky Rental hat uns immer sofort geantwortet, wenn wir eine Frage hatten. Die Leute dort sind super nett, reaktiv, professionell. Haben uns bei allem geholfen. Einen Hick gab es doch: Das Auto war extrem schmutzig, nur oberflächlich gesäubert. Auch da wollten sie uns helfen, aber wir waren schon so weit weg in der Natur, dass das nicht mehr ging. Also, Auto vorher abchecken, vor allem in den kleinen Ablagerungen.

The camper was dirty, very old and navigator was also very old

The worst van ever

Very good value for a 15 day rent. Although there are mishaps from the van, the staff are really helpful. I just hope they are open 24/7 due to ETA of planes.

Total rip off. Didn't get the vehicle as pictured in the advertisement. Then because you go through a third party. The final payment isn't the final payment. You're paying a lot more when in the office. Vehicle was dirty, like it hadn't been cleaned after last user.

What wasn't up to scratch was the rental wasn't suplied with only one plate bugger all knives forks bowls exc. The van wasn't clean and the interior was old and grotty the van ( lucky rambler) was eating more oil than petrol and very poor instructions to get to rentals at the airport (Auckland) we did not know we're it was was very frustrating

Old vans, a bit tatty, very tired. sink wouldn’t empty for hours so had to bail it out before driving. Brakes failing and smoking downhills, really bad brake fade. Not interested when phoned.

We hired a fairly basic camper van in 2014 from Lucky rentals and decided to up grade to a larger van for our trip in Nov/Dec 2022. The problems started on the 2nd day when the ignition key repeatedly refused to turn in the mechanism. We discovered that the key was very worn and almost broken in two with a hairline crack at the mid point. On the 3rd day the key refused to come out of the mechanism. We had to track down a specialist auto key cutting service which meant a 160 miles detour right across the north island in the opposite direction that we had been traveling. This was very stressful 5 hour drive to get to a suitable locksmith - when he saw the condition of the key he was shocked and said "This is the worst key I have seen in 20 years of lock-smithing." Later on in our 5 week hire we discovered that the roof of the van leaked when it rained. The toilet/ shower had rainwater dripping off of the ceiling and it eventually made a large puddle on the floor. One of the fold up chairs was also very old and worn to the point that it broke the second time I sat in it. When we left the van back in Christchurch the staff simply said "oh well these things happen". They refunded the money we had spent in replacing the key and the chair but offered NO compensation for the aggravation involved or for fuel/lost time. We had a flight to catch so we were just pleased to drop the van off and go. Also just to add there were some large gaps around the "bumper" area of the front section of the camper van - I discovered the whole thing was held in place with about 10 cable ties...............that is just lazy maintenance.

Delayed pick up from Airport. Extremely run-down car with mold stains. A harsh Manager with Little respect for customers. I could go on but would advise anyone to choose another company.

The worst rental van company I have ever used. The van was in bad condition, moldy and extremely overpriced.

car was very dirty

The best type of van for the trip we manage.

The van had many defects which could easily have been repaired before renting out the van.

Overall, we got from A to B, so we’re grateful for that, however it wasn’t without a fair few hiccups, our fridge did not work from the start, it worked only when the car was on and even then it didn’t always work, we lost a fridge full of groceries because we were unaware of this when the description said working even when the car is off, we drove everyday so it wasn’t a power issue, the windows did not work, so we got rained on because we put them down and they just did not go back up, we eventually got them back up and didn’t touch them, we called multiple times and eventually got to a mechanic and wasted 3 hours of our time, waiting for them to try fix a fridge, they eventually replaced it as well as the batter connected to the fridge and windows and also the belt that was so loud and squeaky every morning. The bed was hard as a rocky we ended up buying two extra quilts just to put underneath us for a bit of comfort. They refunded us one day because of the inconvenience. Overall these things could have been resolved prior to us leaving as there is no way they didn’t know about the fridge and no way they wouldn’t hear how loud the belt was. Once everything was up and running it was fine, just super annoying.

Hired for 6 weeks couple small issues but overall price was the reason

Renter beware Van 1 - All wheel nuts loose that broke a wheel stud causing a wheel to nearly come off,could of been a very serious accident,no water in storage container,missing jack lift parts and broken plastic body skirting everywhere. Van 2 - leaking roof,empty gas bottle no sink plug and a cracked table repaired with masking tape. How unprofessional of a maintenance team caring for our safety and a enjoyable holiday,what a disgrace lucky campers, get your act together.

Very disorganized- no duvet, tea towel, dish cloth, water tank empty and only enough gas to make a cup of tea. No apology made when we returned and told them of the issues.

I brought the campervan a month ago and "surprise" they charged me 100$ today apparently for a speed ticket that I got but they can not have a picture of the infringement... They did the same think couple weeks ago but this time for a toll. Without any proof of course. I'm about the change my credit card so they don't take money out of it as they want. Wrong!

After five weeks travelling around NZ with a camper of Lucky Rentals (we got a Happy Camper because they recently bought them) my fazit is the following: Good price - value package! It was absolutly the cheapest one we found online, but therefore the service was quite good and we got an "upgrade" for a bigger car for free. What was really good: We could easily change the drop off during our travels as we decided to end up in christchurch. What was really bad: On the day of pick up our camper was not ready on time, so we had to wait about 1,5 hours. After pick up and leaving, we realized that the equipment was only for one person - so we had to go back again which costed time again. Overall: Don't expect high class Service if you pay the cheapest price, its good value for money.