I read the reviews and the delivery issues but thought I would order in plenty of time, but still was left disappointed. Firstly it says free UK delivery, I live on the England/Wales border near Wrexham and was charged per pallet, obviously Wales is not in the UK. My order was pending for a week, and then after a 2hour wait to talk to someone, was told my order was being picked up the next day. I received a call saying that the delivery to me was going to be the following Wednesday (another week delay), so I ordered a forklift and booked the labour (4 pallets of flags to move). Despite numerous calls on the Wednesday and even being told ‘we can see it being loaded now and will be with you in the hour’ it did not arrive. Thursday pretty much the same, more excuses and no delivery, and was then promised Friday before 10 after explaining the fork lift was off hire by then. It arrived at 11.00 and fork lift was gone, and the delivery driver had a broken pallet truck. I ended up with the cost of 3 men’s time for 3 days and a hire of a forklift for no reason. It is no point the company blaming the delivery company, they employ them and they are accountable. The product and cost is fine, the actual delivery and communication is nothing short of shocking. Don’t do what I did and ignored the reviews, pay a little more and go elsewhere.

My order was nearly two weeks late. When it eventually arrived some of the slabs were broken. Customer service was poor, nearly 2 hrs on the phone before I could speak to someone. Very disappointed!

Prompt service

Only half the order turned up, I was told the rest would follow by the end of the week, it did not. I phoned Paving Superstore they told me it had been dispatched and I should talk to the delivery company. After several phone calls with the delivery company (who I would also give one star), we established the 2nd half of the order had not been dispatched. Phoned Paving Superstore back and they denied that I had already phoned them, said ‘this is the first I’m hearing of it’. I still do not have my order and my builders have moved onto a new job because they did not have the materials to finish the job.

I ordered a Rowlingson Swing Seat for my garden. When it eventually arrived it was missing all the metal components including hanging chains and fixings so I had to call to organise these to be sent. I waited 90 minutes for my call to be answered and they agreed to send out but not on a quick delivery despite this being their mistake. The chain arrived and was the wrong size so I ended up going to B and Q to buy new chain as I couldn’t face another 90 minutes wait time to speak to someone.

90%Happy with load.couple of breakages. Delivery driver a nightmare. Rang the company said they would ring a hour before. They never and left me in the mire.

good website well thought out A+

Slabs were ordered and were listed as being in stock, and then an email was received from the courier to 'confirm' delivery. However the slabs were then out of stock and three weeks later they have still not been delivered.

Good product . I have 2 orders , the first eventually arrived after 2 weeks . The second am still waiting , even after chasing , now day 16

Took a while to turn up. paving is good quality though.

very helpfull having samples

Delivery arrived as advised, thank you. Delighted with product.

Excellent service and good value

Easy site to navigate with hold judgment on product etc till i see it

I had over 100m2 of tiles I needed for a garden project and had nothing but trouble and delays from Paving Superstore and/or their suppliers. Website was easy enough to use but some samples just didnt turn up and some were delayed by 4 weeks (mainly Talasey I think). In fact I am still waiting for samples order over a month ago and have just had an email to say they have been shipped. Trying to contact them was also frustrating - chat response time was about 35 mins and 40-45mins on phone. In the end I ran out of time and patience and bought elsewhere, where the service and delivery times were superior in every way.

Excellent service

Website easy to use

Excellent delivery, on time and careful driver. 3 breakages but considering the roads was amazed that wss all. Good product and reasonably priced.

Great website - ordered sample - hope to place major order soon

The website is user friendly but when using the live chat to ask a question, I still hadn't received a response after 45 mins. There was a note to say the average wait time was 40 mins. I left it open whilst I searched Google on my phone just in case they replied sooner. I thought the live chat would've been quicker than calling - it seems not.