Great customer service fast loan times and great support

I called to have my next payment moved to the next fortnight as I had been in an accident and needed to pay an excess. Renee let me know I was ahead in my payments and sorted everything out quickly and efficiently. Thank you for making things so much easier for the next few weeks.

Melissa handled my request quickly and easily. Great service.

I couldn't ask for better service Georgia was very helpful with everything Nothing seemed to both her

During these trying times we are all experiencing, Finance One and their Hardship Team have made a big difference in understanding my situation and have helped me immensely. Thank you.

Georgia was fabulous. Easy to talk to. And lovely person. Ash from front desk lovely too. Well mannered too. Will use again. She was available constantly and responded quickly and respectful around my newborns feed schedule

due to covid19 im in financial trouble and the girls at fin 1 were so helpful and understanding

Nothing to say

I feel the rate which I had to pay, the risk fee and the paperwork/references etc required were extreme for some one who has been in business for almost 30yrs. A more personal procedure to understand what is required would help, everything seems to be to generic with everyone treated the same no matter what their circumstances maybe

Customer Support Team were very professional, very satisfied with the outcome.

She was very helpful and understanding great work Thankyou Lyndon

The girls looked after me quickly and helped with all my questions. They deserve a pay rise.

Customer support is excellent very friendly and easy to talk to and resolve my payment issues with ease

Our dealings with the staff of Finance One was excellent particularly Cassandra. All were very courteous and dealt with our enquire promptly and professionally. Would definitely recommend this company.

Finance One gave me a chance when others wouldn't. Yes my credit history wasn't great so getting a loan with big banks wasn't going to happen but finance one said yes. I know my interest rate was higher than big banks but I paid my loan of 7 months early and know if I need another loan Finance One would be my choice. They gave me a chance and I thank you Finance One. Can't fault the service over the whole of the loan

Thanks for helping me through the time I wasn’t working and making life not so stressful

Firstly i would like to thank everyone i have had to call in regards to adjusting my loan due to my husband losing his job due to COVID19 Every month i called who ever answered the phone was at the upmost helpful in every way and very understanding. I have been recently been dealing with Melissa N at customer care and has been amazing and understanding thank you again for the wonderful service,

I have been a customer with Finance One now for over 4yrs with a car loan. I would totally recommend them as not only do they provide a good competitive service there customer service is outstanding. Through out the years I have had a few bumps in the road in life and Finance One have always helped me through with my payments. You are not a number but a valued customer and they understand sometimes life has changes and always happy to help you get through and maintain your loan. Thank you Finance One!!!!

They have been absolutely amazing and very understanding and supportive during the current circumstances surrounding covid-19. The customer service is impeccable. Ever contact without fail I am always greeted with a happy, open and friendly voice on the other end of the phone.

Very helpful of processes from start to finish of my loan to be accepted. Very highly friendly and professional staff to guide and help you through each step of my loan. Very clear and precise to help and get you to understand any concerns or help guiding through steps by steps through the loan.