Ordered a Napoleon BBQ, and some accessories, they arrived in a reasonable time, packed in a responsible manner. Emails were sent according to the progress of the shipment. Overall very satisfying experience. Thanks to the staff.

To date, the service gas been prompt and excellent

Oem part broil king. Fast shipping

Easy ordering and Fast shipping to Alberta

Had exactly what I needed and was shipped out fast the person I spoke with was very helpful

Found part for 12 year old fire pit.

According to the website, everything was in stock. While the support was quick to respond to my inquiries, each response was to push the delivery back by weeks. It took 3 months to get something I expected in 5 days. I would have ordered somewhere else if it had been clear it was not in stock. No one notified me it would be delayed, nor kept me posted. I noticed it was late and from there, roughly every 3 weeks, I had to inquire to know what the status was.

From placing the order to receiving it and being kept up to date all the time the service was great.

Excellent service, price and product. I can’t wait to use my GMG Prime.

good service, a little slow on call back

The piece I ordered was fine. The supply chain disruption caused a 3 month delay in actually receiving the part.

Quick shipping and the item (BBQ replacement burner) was in perfect condition.

Fast and everything that was needed.

Prompt response. Quality product delivered on time at a reasonable price.

Received a bottle of your BBQ erub as a gift and loved it - when I used it all up I had to get more. Great product - keep up the good work! Judy

It arrived very quickly and they updates me along the way

Your customer service overcame my frustration with the wait for my products. Your team kept me informed and were kind. I’m getting twice the use out of my Masterbuilt grill now. Thank you.

Delays in sending me the package. No updates despite waiting weeks after the initial delivery time. I am still waiting for one other item - 3 months now.

Right part. Fast delivery.

Good price, quick delivery.