I always use Maple Manor Parking they are very helpful n always polite

easy to book on website

Made my booking it was very easy and staff friendly and helpful always use maple parking

Once accessed, the service was good with acceptance of our car at drop-off and its return carried out swiftly and professionally. It may be just my inattention to the paperwork, but I didn't understand the drop-off instruction and inadvertently racked up an additional £19.25 charge. I was clear before arriving at T3 that I should head for the T3 Short Stay carpark, and found this easily. Once inside the carpark, I could find no reference to Maple Parking, but drove into a lane marked 'Meet & Greet' and through a second barrier that dispensed a ticket. Once again, having passed through the barrier, I could find no area specifically labelled for drop-off, but eventually noted some purple paint on the deck and parked there to find the drop-off. When I did so, I was informed that I was in the wrong place and needed to go to Floor 4. I found the correct drop off point, marked eventually with the small but crucial 'Off Airport Meet & Greet' signs - about 8" diameter. It wasn't very clear that the bays were 'mine', but having parked and found the lift-lobby desk, I was told that I had to pay the APCOA fee on the adjacent machine. I know it was 'only' about 20 quid, but felt pretty miffed that, having followed such instructiuons as were provided, I had brought about an additional charge. I'm sure, but may be wrong, that there was no mention of taking my car to the 4th Floor of T3 Short Stay to drop off. I think this could be made more clear, and especially noted on the Booking Confirmation form that I received. Where is this information shown, and could it not be made more clear within the T3 SS park where Maple customers should go - or in particular, not go, to avoid additional charges. I'll use Maple again for all the positives, but paying APCOA nearly 20 quid for absolutely nothing jarrs.

All worked like clockwork. Will us Maple again.

Answered phone promptly and sorted problem quickly

Have used this company for parking at various airports and always have a great experience. The website is easy to use.

Easy booking experience Good price plus a discount

Helpful and outside the rip off ulez would be great to have a drop off at terminal 4

I was lucky enough to speak with Bianca today who has always been very helpful. She guided me on suitable drop off and pick up times and finalised the booking for me. Very professional and polite

I made an error on the booking and when I realised, I emailed them. They were quick to respond and adjust the booking.

Quick reliable service . We do use maple parking regularly car always as we left it. The only down fall is the customer service , bloody shocking.

Only giving 1 star because I can't give 0. Probably the worst experience I have ever had, belive all of the other bad reviews. The booking service wouldnt let us choose our actual flight so we had to book the closest flight to our flight. When we drop off the car we tell the workers and they said id be ok because they are open until 12. We arrived ao 10pm and they said we couldn't get our car only in the nexy morning. Upon landing, we called the service with the number we were given and a worker proceeded to tell us that we would not be able to get our car back. We explained the situation and how we didn't live in London and needed to get our car to go home as we also had jobs to attend to the next morning. The worker replied "I don't know what you can do, its not my problem" continuously repeating "You need to wait until 8 am the next day". This was not only poor customer service and poor professionalism but also was dismissive, unhelpful and unfair baring in mind we paid for a service that we did not receive. Paying extra for a better service than just a car drop off and not receiving that service is deception and money extortion. Having a booking confirmation that clearly states to pick up the car at 1am or before that and not being able to is once again deception and clearly highlights the lack of consideration for the customer as well as negligence, lack of communication, understanding and lack of trust between the 2 parties. The most traumatising part of it all, is that by that time no trains were running at that time and it would cost over £100 to get an uber back home, as well as not receiving the service that was promised and paid for. We did not make it home that night. We had no dinner, no way back home and no where to sleep. More traumatising even, was being stranded in Heathrow due to your misinformation and lack of professionalism, having to pay to stay in a hotel and struggling to get to that said hotel due to the time, all of this in the middle of the night. Additionally, when we got our car it was dirty (the reviews clearly suggest we werent the only ones). On the way out we also had to pay £7 for parking . This was the first and last time that I will use this service and I would ask Heathrow Airport to close this service down to prevent further traumatising experiences to other customers. When emailing the service, they offered no compassion or solution and said they would not issue a refund, saying it was our fault. Very poor service, dont waste u=your moiney.

Quick and efficient. Good price.

Quick and smooth.No time wasting for extra paperwork.Car was waiting and ready for collection.Im going to use next tme.

Great service always. Extremely efficient and timely.

Good parking

Really clear directions and process on arrival - bus left within 5 mins with more waiting

Easy. Clear instructions. Drop off and collection timely, efficient and friendly. Have used before and would do so again. Thanks

Easy to follow booking process on the website