Staff at Cambridge store are so helpful and friendly Always ready to take time and talk things through Enjoy visiting the store

Thank you to the team at Monks Mead Reading, fantastic service. Delivery was excellent and the team who delivered the bed were very polite and efficient. They assembled the bed and took all the stress out of taking the packaging away . The bed was in perfect condition and it’s such fantastic Neptune quality. Definitely worth it . I recommend Neptune

Love love love everything about Neptune products and services. The only problem is the wait, im impatient! 😃

Neptune phoned with a date their van was in the area - but we were away then so they arranged for UPS to deliver before our holiday which was in 5 days time. Nothing from UPS on day 3 so I phoned the Neptune store. I was told the UPS tracking number was incorrect and that I would be contacted when they knew more. Asked to speak to the Neptune delivery team and was told that wasn’t possible - strange as I found the number online! Day 4 came with still no information. I eventually got through to the delivery team who still couldn’t tell me when the order would arrive. 5 minutes after I put the phone down on them, UPS turned up: no warning at all. Neptune said that the order had arrived before my holiday so all was well - but they failed to address the multiple calls I had to make to try to ensure I was actually in for the delivery. Not a great experience and certainly not the premium service I would expect from Neptune.

Beautiful log basket. 🧺 I love it!

I was able to order the product easily in store even though online only. Staff member very helpful. Delivery came early which was unexpected and great for me. Product was exactly what I ordered and fulfilled it’s purpose.

Love love Neptune!! Amazing service and stunning items!!

I have always loved Neptune so when we started renovating our barn it was our first stop. Although I had lots of ideas of how I wanted it to look, it felt overwhelming with all the decisions that needed to be made to get the look I wanted. Within the first 30mins of our initial consultation with our designer Hayley, I felt such relief, she totally got the look I was aiming for and how we could achieve it. It felt like a weight had been lifted from my shoulders knowing that she was there, her advice was invaluable and she always made me feel that nothing was to much trouble. I could not recommend Hayley and the team at Neptune highly enough

Fantastic customer service, as always. And a really good quality product, just what we wanted.

DONOT BUY a painted kitchen from Neptune. I guess we should have questioned the fact that the fitters left us with a can of paint as they left.! Within weeks of being fitted the kitchen started to show white paint on the edges of cupboards and drawers, the fitters touched up when they came to fix another problem but again within weeks the same thing happened. I made a complaint but no response from Neptune for months until I posted on here when they finally offered to repaint in harder wearing paint. This was done and gratefully accepted but then the same thing happened again within weeks. I made another complaint to Neptune which they did not respond to for 5 months asking for some small amount of compensation as clearly this problem would continue to happen and we would have to touch up ourselves. They originally said they thought it would not be a problem and asked for even more photos this time from a distance, then said nothing further could be done as wear on highly used areas.! We are elderly, have no pets or grandchildren so what does high use amount to?? We have had painted kitchens before , no problem, so clearly the product is not fit for purpose . Customer service terrible. Products look fantastic in the showroom my advice do not buy a painted kitchen from Neptune, you will be disappointed

Beautiful lampshade. Specifications excellent. No hassle delivery.

Our kitchen is about 4 years old so naturally a few minor problems. I contacted Neptune and they organised someone to come and repair the issues. Christian turned up and solved them all, noticing another minor issue and fixed that too. Really impressed with the service,

Excellent furniture

Lovely item. The delivery guys were exceptional - respecting our home and assembling the item. Great customer service

Extremely helpful friendly staff. Very willing to check information and details of the chair I wanted to buy. Very welcoming when I entered the store.

Lovely products and knowledgeable, helpful & friendly staff.

Order was dealt with helpfully and efficiently. Fantastic delivery team. Very happy with Henley sideboard.

Very efficient service, staff were friendly and very helpful. Staff phoned to tell me of delivery date and the driver phoned 30 mins beforehand and unpacked the furniture and took away all the cardboard.

Ordered online but item despatched with no parcel data, so it's been sitting in UPS depot for 2 days with no movement. Contacted Neptune online chat with no success of rectifying it. Just waiting on my refund. Wouldn't order again.

Fast delivery. Good communication