We have bought so much from this company that our house could be a showroom! Never have I been disappointed with the product or the service.

Wonderful, relaxing , shades of grey. Friendly, helpful staff .

I absolutely love this store. It’s a gorgeous building. It always smells amazing when you walk in and it feels so homely! The furniture is such beautiful quality and the staff are always friendly, helpful and more than happy to help/ answer any questions! Highly recommend! Laura p

Beautiful piece of furniture and delivered with care. Love my new display cabinet

As we have said before quality and value cost a premium but with Neptune it’s worth it. Whe we bought are first house in 1969 we bought mainly Danish furniture. Now we we buy Neptune. Need we say more. Thanks Mike Robins.

Sophie provided excellent service when we ordered our dresser.

Always love coming into store! Katie was so very helpful - will be back again soon no doubt!

Friendly and helpful staff,

Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by far the smoothest experience we had. Everything was delivered at the highest level of quality. As a result, we ordered other furniture from Neptune.

Pasty and Rebecca at the branch in Chesham were incredibly helpful and really went out of their way to help me. My kitchen looks great thanks to them.

Exceptional design, collection curation and service

We visited the store just outside Chester and were greeted by staff who made us coffee and helped us to view and understand the range. We purchased two lamps and were given all the information we needed on the items we were interested in. This was followed up by emails thanking us for our purchase and gave us details of the items we had shown interest in. Overall a great experience.

What a beautiful shopping experience. Stunning silk flowers. Lovely staff, a kind lady called Lindsay helped my elderly mother to the car with some shopping bags. My mother was so grateful.

Brilliant service and items

An amazing company: Customer service fabulous. Products are quality. Staff in store very helpful.

Excellent sevice from both the assistants in the store , and the delivery team

I recently visited the store for a food demonstration by the wonderful Becky. This is my second time of attending a food demo. I was disappointed that this year we weren’t given a glass of Prosecco and only offered water to go with our meal. It was a really nice touch last year and certainly got everyone chatting whereas I think this year people were more reserved. The food as always was delicious and I shall definitely be giving it a go at home, another little comment, my recipe card was photo copied whereas my friend had a proper printed card. As we had booked months in advance Neptune should really know the numbers needed.In saying that this is my favourite store, the staff are always super welcoming and very helpful.

I took delivery of a chest of draws a few weeks ago. I have been trying not to mind but, I am becoming I very unhappy with the draw closing mechanism of the top draw. It does not run smoothly on the runner to close and has to be pushed when it should glide at the first touch. I have decided not to accept this. The cost of the draw set was over £700 & the quality is not good enough I am getting in touch with York Neptune store where I purchased it tomorrow.

Excellent customer service

Neptune are a lovely company to deal with. From the people working in the showroom to the delivery men you are always made to feel that your purchase is important to them. They kept me informed about my delivery every step of the way and the delivery of our beautiful new bed went without a hitch.