Excellent customer service. Very helpful team in Knutsford and quick delivery to the store of my light.

The store and staff make shopping and purchasing a lovely experience. It does not matter if you are purchasing something small or large you receive the same level of customer service and attention. Recently purchased from store and home delivery, service and communication spot on. Thank you !

Beautiful Christmas baubles. I bought x 9 of the papier-mâché Christmas baubles. These are beautiful quality and came each individually boxed within a couple of days of placing the order. Highly recommend.

Great service and great products. We bought 2 stools for our kitchen and they let us borrow one first to see whether they fitted in our kitchen.

Always great quality furniture and accessories sold by Neptune at Winchester, together with good customer service. So good we keep coming back for more!

The two delivery guys who bought our Suffolk sideboard did a superb job, it was unpacked and assembled very efficiently and the explained the feet adjustment should it be needed, great credit to Neptune. Thank you.

Store very helpful with ordering a TV cabinet. We had to wait quite a while for delivery but there were no problems and the cabinet was delivered in the timescale given by Neptune. Delivery men were very pleasant and polite - removed packaging, placed cabinet where we wanted it and gave us additional information in case we had any problems. As always great service.

We ordered our Neptune kitchen from Neptune Global Village in Dublin in 2019. Despite having to return a couple of lamps for shoddy workmanship, we were pleased with the finished kitchen. The office staff (Deasy and Karol) were particularly helpful. One problem occurred that I should have dealt with at the time but I let it go. That problem was the use of the old style magnetic door closures on the bespoke cupboards we ordered. The old style ones have leather pads while the new type are rubber which close much more quietly and were installed on our non bespoke cupboards. I thought we could put up with the clunking noise but it has become very irritating so I contacted Neptune Global Village in Dublin recently to ask whether they could send me just the rubber pads. They said they don't supply just the pads and I would have to purchase the whole part which isn't cheap for 4 cupboards (10 catches). I wasn't happy with that response so contacted Neptune UK but they referred me back to Neptune Dublin. Unfortunately the original office staff from 2019 don't seem to be there anymore. So all in all I think a company that claims to offer a premium product should treat their customers better if they want repeat business. I appreciate that I should have dealt with the matter when the kitchen was installed. Update: Jamie from Neptune UK customer service contacted me and immediately sent me the correct magnetic catches, apologising for them not being fitted originally. I'm delighted. I've upgraded the star rating to reflect Jamie's input. It's just rather a shame that Neptune in Dublin didn't offer quite the same level of customer service as Neptune UK.

I love Neptune and have shopped there on numerous occasions. However, this time the sales assistant was very snooty and unhelpful when we needed help with buying a lampshade. It was only when a colleague came over to support her did she become less aloof and a bit more helpful. I made my purchase but it was not an enjoyable experience.

I bought two medium Athena lamp bases and two 28" Oliver warm white shades after seeing one on display in the Winchester store. They are stunning and worth the considered price. They have really useful dimmer options on the switches which I wasn't expecting. I love visiting Neptune Winchester (and Bath) I love how it's like walking into a very stylish home, and being able to see how things look in a room setting. The staff have become like old friends and are always very welcoming and helpful. I ordered the lamps in store and picked them up from the store 2 weeks later as promised. I have bought many things from here and I've never been disappointed with the quality and value for money.

From our first meeting through to design and installation Neptune have delivered outstanding service, attention to detail and determination to create a beautiful kitchen in our new home. They have more than met my expectations and I can highly recommend the Bristol Neptune store.

I am over the moon with my table, chairs and console table. I also had the best advice from a lovely lady in the Bath store when choosing my chairs to go with my table. I have the smallest space to furnish and the help and advice I was given was excellent.

Very smooth delivery . Everything fine thank you

Delivery was faultless and products as described 👍

I love Neptune and the service at my local shop in Bury St Edmunds is great. I dealt with the outlet in Swindon recently also and they couldn’t have been more helpful. Thanks Neptune!

Great store in Knutsford, very professional and have some great home ideas

The delivery time is just too long, had to wait over a week for delivery. There is not an option to track it either! Rather poor service and think Neptune should review this aspect. I received your reply 1 tin was delivered on the Tuesday, the other 3 took over a week. Please just accept that it delivery times need improving, tracking system is required and the introduction of express delivery?

It was a gift. The recipient was pleased

Quick delivery, very well packaged!

The friendly professional help from the Belfast store team helping choose the table and chairs to the professional and tidy delivery team has made waiting for our new table and chairs a dream. The craftsmanship of the items is superb and we are thrilled with our new purchases.