Bought a watch on Watchmaxx. Watch arrived, but it was in a square watch box, not in the original rectangular watch box nor did it include the leather water roll or leather wallet that should’ve come with it. Disappointed, especially considering their website advertises all watches come in“original manufacturer’s packaging”. Emailed them pictures and asked for a return shipping label and refund, as it is not as described and missing critical product components. No reply, so I called. The rep answering my call had a terrible attitude and told me I would not only pay for the return shipping myself but also incur a 3% PayPal return fee, even though it is entirely their fault. He then said he would have to end this call. So, I was left with no choice but to open a PayPal claim against them, uploading all relevant pictures and supporting evidence. A few hours later, lo and behold, received email from them saying they would now provide a return shipping label and a full refund with no PayPal fee. I sent it back, it was delivered to them next day, and it took them another 2 days to refund me and close the PayPal claim. They have lost a customer with their hostile customer service (sans the person who emailed me the return shipping label and communicated with mutual respect). I give them 2 stars instead of 1, as they did eventually refund me. Buyer beware!

I love the website, it is so easy to use and find the watch that you want. Ordering is fast and easy. And the product is delivered quickly and in perfect condition.

Great watch at a fair price, super fast shipping, watch looked in even better condition when it arrived than it did in the pictures! Will be my first go-to for my next watch purchase.

I paid a fair price for the watch I purchased and everything was as represented. There were no delays by the company.

Several departments knew about the delivery issue. It therefore helped when i called about its process. And they are friendly + helpfull.

Awful customer service. I ordered a watch and decided to cancel the order. They never cancelled it and charged me return shipping and a restock fee.

DO NOT PURCHASE ANYTHING FROM WATCHMAXX, STAY AWAY FROM THEM! I purchased a watch from them and it was defective. They refused to send the warranty card that was supposed to be included. Instead, they assured me that they would take care of me in case it was needed for the same two years. I am not wearing this watch. This watch has already been sent to them a second time because they cannot repair it. Now, they have had it for seven weeks, and upon my numerous requests, they just updated me that they cannot repair it and will have to send it to the manufacturer. I guess if I hadn't requested it, nobody would move a finger. Communication is poor. You can email them and sometimes wait weeks for an answer. Now I have to wait another six to eight weeks for something unknown again because these guys are not going to check or update anything. So, I paid for a watch that I don't have. Soon it is going to be a year since I bought it, and I cannot enjoy it. Now I don't need it anymore.

I bought 2 watches from watchmaxx in the last 3 months, my 2nd watch which I got last week is not working properly from day one, the very next day after I received it I contacted their customer service people via email, I explained what was going on and took them a week to finally give me a resolution, telling me that they will NOT exchange my watch, even though they have a 30 day return policy, I was not asking for my money back but for an exchange! Well Cherry told me that management denied my request because I wore my watch, how will you find out if something is wrong if you do not wear it! I contacted them the very next day that I was not happy the way it was losing time! They lost a customer, I am a watch collector, and purchase 6 to 8 watches a year. Never buy from watchmaxx poor customer service, do not trust their own policies, they DO NOT HONOR THEM! SHAME ON YOU AND YOUR BUSINESS PRACTICE! Update: Some how I could not reply to the response to my post from watchMaxx: WatchMaxx FYI, before I contacted you when I got my watch, I contacted Tissot and this particular watch the tolerances are -5/+3 because this powermatic 80 has the Nivachron Balance Spring so -8 SPD is well outside the Tissot tolerances for this specific watch. You failed to uphold your policy. Regards PS: Tissot will adjust it for me; "THAT IS SERVICE" God bless you!

Received a beautiful new watch at very good price. While I had to contact customer support during window of expected delivery, I learned that WatchMaxx was still locating the watch. Shortly thereafter, I received notification that watch shipped. The trade-off is warranty. Tag Heuer store offers 5 yr guaranty vs only 2 yr WatchMaxx guaranty. Hope I have no issues.

Amazing value, price and customer support! Watch was delivered very quickly via their next-day shipping. After lots of research, they definitely have the best price on the market for most watches in stock.

The Tissot Seastar 2000 purchased is legit verified by the watch serial number with Tissot. Very nice watch fits good on an 8” wrist. Thanks

All good,my watches arrived so fast,thank you guys

I found a Ray-Ban Aviator on your site at an awesome price. I lost the previous one I had. It was a relief finding a replacement one at a discounted price on your site. Shipping was great.

Great price, good communication through chat email. New product as described. Quick service. Would recommend. Bought a $5000 Omega.

It's a gamble. If you invest money into an expensive watch, you might end up getting the one with a defect (or who knows what, since who knows how and where they source their watches). If that happens, customer service will disappear. 2 year warranty means almost nothing as they either fix it for 1/2 year or they say that the specific defect they sent the watch with is not covered by warranty (then send the working watch without defects!!!). DO NOT BUY. SPEND COUPLE EXTRA HUNDRED AND BUY FROM THE OFFICIAL SELLERS

STAY AWAY! It is N O T L E G I T !!! As sketchy as it gets... Before you decide to spend your hard earned money, please read and learn from my experience. As everyone else, I found this place looking for a better deal than the official stores. Investing into a thousands of $, Swiss watch should be seen as such (investment) and should be taken seriously. I have purchased expensive Swiss watch for my partner and it took some time for them to ship the item NY to NY. The item arrives and STOPS WORKING after 5 wears (no nicks, hits or any other sign of wear). Ok, maybe it happens to Swiss watchmakers too, once in zillion years, but I'll just contact the store, they will send a replacement due to this one being defective, or if they don't have it in stock, they will refund the cost, apologize and send me the label to return the faulty high end, expensive product they sold defective. Here, things turn super super sketchy. I called and asked if I should take the item to Swiss brand's flagship NY store to use the warranty and the person on the other end of the line yelled in panic ''NO!!! Send it to us!'' They told me that within my 2 year warranty, no matter the item was new, they will repair it, not replace it. As repairing the faulty luxury item, sold as ''brand new'', sounded ridiculous, I reached out to their customer service via email who is completely useless. They would tell you ''We can only repair it'', you would ask ''Why'' (and provide 10 arguments for replacing nor repairing) and their response would be ''Because we can only repair it'' (that is the difference between good and bad customer service). To make it even more disrespectful, they required me to pay UPS costly signature shipping (how ridiculous is that?). I asked if I can drop it off at their place (residential building in Brooklyn, not a business) and they said that is not an option (???), that I have to pay to ship the item they sold faulty. Repair of the brand new item lasted for 3 MONTHS. They were unable to provide updates nor there is a deadline for how long they can hold your faulty item in their possession. Customer service is useless and is repeating that it will take untill the item is fixed even 2 years if needed. The horror doesn't end there. After another 5 wears, during the airport terminal walk, my partner hear a ''ding'' sound, as if a coin was dropped. As they did not see the coin, they just proceeded to catch the flight. Later that night, before the shower, the watch was off and the back case was MISSING. If it was not sad and frustrating, it would be funny. They held faulty new Swiss luxury watch they sold faulty for 3 months of repair, they did not put the back case well and it fell off. No hits, dings, nor any sign of mechanical damage after those 5+5 wears (2 defects noted in 10 wears). Customer service simply said that they understand my frustration and that what I reported was concerning (?!?!?!?!???), but without any explanation, they stated they can not assist. I ask why since (arguments, logics, customer standpoint) and their response, as same as with the 1st defect was ''We can not assist because we can not assist.'' (WatchMaxx customer service right there). I will take them to court. I will report them to BBB, Consumer Protection Bureau and I will make sure that my experience touches as many as potential buyers. Do not invest thousands into the timepiece sold by the business who's in panic when you mention Flagship store, who is hiding their face and is unable to communicate on a logical and human level. This could be you after buying long lasted Rolex, PP, Omega or any other timepiece you saved for and longed for years. Therefore, once more, please learn from my experience, save some more and enjoy your beautiful watch, as well as the piece of mind behind the real warranty. AVOID AT ALL COST!

For me, I wear a watch all day and night. Buying online is difficult at best. WatchMaxx has a USA phone # and a NY address. I was able to talk with a salesman who answered all of my questions. My Luminox is great, light weight and very comfortable. I was concerned it would be to big and recently had a negative experience with another online co. WatchMaxx assured me if I was not pleased there would be no problem with return, just follow the instructions. I would highly recommend this company and I will buy from them in the future. Alan

I received my watch in a reasonable time even though I was supposed to receive at a much later date so was extremely pleased.My watch is absolutely beautiful and was exactly as pictured on WatchMaxx. i was very happy how they kept me informed of the progress of the shipping. Overall a great experience with this company.

Smooth transaction. Fast delivery, good packaging, product as described.

Quick and helpful response on customer service, SUPER quick delivery - awesome!