Delivered quickly. Legitimate article

The watch I purchased arrived on time and in perfect condition! When looking to buy another timepiece, I will look to WatchMaxx first.

Watchmaxx sent me the wrong watch. it was supposed to have a blue face like what it shows online but it came in black instead. When i complained They said i had to pay to send it back ( shipping & handling) with insurance and then want to charge a restocking fee 3% or apply it to another watch. How do i know this other watch would be the right one??? what a scam.!!! I have complained to them on 3 separate emails. they don't even dress the issue. So i cancelled the order and sent them the watch. Don't buy form these people.

I was skeptical about buying from an unauthorized dealer and not getting a factory warranty, but Watchmaxx checks out as a legit company with a good reputation so you're relying on their warranty which is the same length as the mfgr. I got the exact watch I wanted, brand new at a great price. So far so good.

Fast delivery and very happy with my new watch.

Easy to use website. I found what I wanted and made the order. Was very easy to use. The watch was easy to look at and the website was very informative above the watch. When I received the watch, it was what I expected.

Very good customer service. Excellent prices somehow. Watch was new with protective plastics. Appears to check out as genuine item. Would have been nice to have the NFT card for the watch.

I ordered a watch band for a 19mm Tag Heuer. Paid, and then they shipped flawlessly. IT arrived, and I said that the band was 20mm and had a different serial number on the clasp than then band that I ordered. They provided a RA number, and asked that I send them a photo. I said I was willing to exchange for the correct band, or they could refund if they didn't have the band in the size I actually ordered. They just processed a refund and charged me for shipping and restocking fee. Poor practice given they sold me something I didn't order in the first place. UPDATE: Despite engaging BBB, and further contact, they are completely inflexible and unwilling to refund my full amount despite their failure to deliver what was ordered. Lousy customer service from a company with lousy practices, and refusing to accept responsibility for their own mistakes.

Sent them 2 emails but ZERO communication from this company. Non working watch was received and customer service wants me to take it to the jeweler and get the battery replaced? WHY? Even if they are willing to pay for the battery, shouldn't they be checking to see if the watch is working before shipping? Why should we inconvenience ourselves for their incompetence? To top it off, they want a restocking fee and will NOT pay the shipping cost. Horrible business policy.

WatchMaxx offered great service at a very competitive price. They kept me informed of the status of my order.

Box arrived damaged. Instruction manual in Italian. Scratches on casing. Bezel on a $4,000 watch will not turn. Customer service closed during indicated business hours. Unbelievable

Great quality, fast delivery.

It was a pleasure dealing with WatchMaxx. I've been burned (kind of) when ordering online from others but WatchMaxx has been great ...and I love my new Tissot

They had exactly what I was looking for at a very reasonable price. However I placed the order while on a cruise and trying to authorize the payment proved very difficult since I could not receive text messages. WatchMaxx was very patient and held my order as placed until I got to port making contact with all of the necessary companies easier.

i attempted to purchase a longines watch. i received an email saying my credit card was declined and that i had to resubmit my purchase and use PayPal and amazon pay or other method of payment, not credit cards. my credit card is fine and operative, seems they just don't want to pay credit card fees. If that is the case, they should just say it and don't waste my time.

Two out of three orders were shipped late - one order placed on June 6th still not shipped on July 17th. Multiple e-mails to WatchMaxx customer service - not once was an apology offered for the lengthy delays. Great pricing on the products (watches) to be certain but a real shortfall in the customer service area. I am a CEO of a company that sells via Home Deport - Lowe's - Walmart - Sam's Bass Pro Shops - etc... So - I know just a little bit about how customer service should work and be handled. Disappointing.

Clear communications. Very fast responses to email. Well packaged. Immediate delivery. Overall experience A+

As always very good! Watch beautiful & have always received good service.

Don’t buy anything from watchmaxx… i buy a tag heuer formula 1 chronograph and a years later a take to tag heuer aproved jewelry to change battery… and the news was that the machinery inside was all fake… please don’t buy anything form them….

Great service and delivered product as accurately described on website. Included original manufacturing materials and packaging.