Good quality,fast delivery

Fastest delivery I’ve ever seen 😍

Appalling service! I ordered a pushchair and a footmuff on Jan 11 (Order 110011). I was informed that it could take 10-20 days to be delivered. But it´s over 5 weeks now and still waiting. I had to buy another pushchair in the meantime to survive! Customer service on the phone was totally unhelpful and unpolite. You can't contact them through Facebook, and if you leave a negative message to one of their posts, they block you. I don´t know about the quality of the products, but definitely, a company TO AVOID. I add this after reading Jane's response: the product was NOT out of stock, it said it would take up to 20 days. I was asking to get the product I ordered and, to make up for the meantime expenses and stress, I asked for a small compensation. Perhaps if you had called me explaining about the storms, instead of ignoring me for weeks, I'd have been more flexible, but I think a purchase of almost £300 deserves a bit more of professional service. If you call cancelling on me after 6 weeks solving a problem, well, that says a lot about you...

My order was delivered within a few days and is everything I hoped for.

Great product easy to get up and down Feels Safe Just took a few days to get to me which is slower than anticipated

Order arrived within timescale advertised. Chat via website resolved query quickly regarding fitting of spare part. Would use again.

Quick dispatch and reasonable postage cost. Great quality products too and good value for money.

Very good product and service.

Great service, items arrived on time and with good quality.

Good experience.

I don't use wooden cots because of an accident with my older son, I have been looking for something right and I have spent an absolute fortune trying to find it, I spotted this travel cot on line and decided to buy figured it's not a massive amount to loose, I cannot recommend it enough I put a proper cot spring mattress into it and my little boy loves it, it's perfect size, fantastic quality, we are very very happy and I'm buying one for daddy's house tomorrow, thank you

Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. Once dispatched all was well and love the high chair at great sale price ! I’m aware that was bank holiday period but not even an auto-generated email to confirm?

The advertisement says tha will be dispatched the same day, but in fact was dispatched 2days later. False advertising and I am very disappointed for that reason. Otherwise the price was perfect.

Very good service, and quick delivery!! When you sign up for the emails you know as soon as there is a sale on so can get look super quick!

Quick and clear ordering. Kept up to date with progress. Product as described. Can't comment on actual isofix frame as not yet needed!

Item good quality as expected and prompt delivery

Hi there, We just wanted to let you know about a dangerous car seat - Jané Gravity. We have had it for 18 months, and in January we noticed that the harness would loosen if you pulled it to test it once fastened. Also, another issue that we had is that when installing the seat into the isofix connectors the isofix base connectors wouldn’t latch properly and the indicators wouldn’t turn fully green. Again Jane blame this on debris getting stuck in the mechanism. We contacted the retailer and they collected it and sent it off to Jané to be looked at. They said that debris had got trapped in the mechanism and they cleaned it out and it seemed fine when we got it back. But once again, a couple of weeks ago, the harness would loosen again when pulled on. We took the car seat out to thoroughly clean it, but when we came to fit it back into the car to test it, not only did the isofix connectors struggle to fully latch again but the harness still loosened when tested. It was sent off to the manufacturer again, who said they tested it and said that it was working fine. We received it back with a written report confirming it had been tested and was working correctly. We immediately put it back in our car, and to our astonishment the harness would still loosen if pulled, after they had claimed it was working fine. We did a video of the harness loosening as evidence and immediately sent it over to Winstanleys Pramworld. We have included the video in the post for you to see. This is obviously a dangerous car seat which would offer no protection if we had been in an accident whilst our 2 year old was in the chair. The manufacturers response is that they tested the seat and that is was fine, and that there must be debris in the seat which can’t be cleaned out! We regularly clean out the car seat and vacuum it but it’s a child car seat at the end of the day, we shouldn’t be expected to keep it in pristine condition! This is the full response of Winstanleys Pramworld where we purchased the seat from - Hi Adam Please accept my apologies for the delay in getting back to you. We have been liaising with the manufacturer regarding the issues that you are experiencing. Your case has been investigated by ourselves and the manufacturer and has concluded that the issue reported with the seat is a none manufacturing fault. The harness on the seat is not faulty, but the issue is being caused by the amount of debris stuck in and around the mechanism. I have attached images of the condition in which the seat arrived into the service centre to show the amount of debris within the mechanisms. I have also attached the service report form to show that the seat and harness were both in full working order when it left the service department. The issues that you have reported are not covered under the warranty of the seat however they did try and resolve this free of charge by removing as much debris as possible. However, there is no possible way of completely removing all of the debris within this seat therefore cannot eliminate the prospect of more debris causing further problems. The manufacturer has offered to have this seat back to attempt to clean it further as a gesture of good will but cannot guarantee that this will completely remove all of the debris causing the issues. A replacement seat would be chargeable as the issues are not covered under the warranty. If you require any further information regarding this please do not hesitate to contact us. Kind Regards Nichola Winstanleys Pramworld So not only are they still trying to say that the harness is working as intended, despite the fact we sent them a video of the harness loosening the very next day after receiving it back, but they are also blaming us for allowing debris to get into the car seat - it’s a child’s car seat, of course there is going to be some debris and food around the seat. It is a dangerous manufacturing fault if the safety mechanisms can’t be easily cleaned in a way that enables the said mechanisms to do their job. We advise that you stay well away from Jané products especially their car seats as not only are they potentially dangerous, but their customer service is dreadful. They have now renamed the Gravity Car seat to - Ikonic Rotating iSize Car Seat. Many Thanks, Adam & Laura

Quick, easy and nice products

Imatrix car seat on Iplatform base is completely unsuitable for a new born baby (50 cm). The head of the new born is far too forward(almost resting on the chest) on this car seat. Due to the backrest support stand on the iplatform it is impossible to adjust the backrest to support baby's head. Unfortunately we were unable to return it because we were just outside the 30 day window. There are no free returns either. To add to below negative reviews their car seats have been on the which "don't buys" along with safety alerts. Unfortunately it's too late for us but hopefully our honest feedback will help other buyers.

Item was shipped but never arrived. Tracking indicated delivery was attempted when I would have been in on two occasions. I didn’t feel confident in the courier company to reship so requested a refund. Refund granted but disappointed to see postage and packaging has not been refunded. In the circumstances I would have expected a full refund and for the company to recover the cost from the courier company. Poor customer service.